TyTN II Keyboard & Softkey Death

[castlecraver]

Hi all... just curious if anyone has had this problem or has any advice for me:

Today out of nowhere my TyTN II starts acting really funky. When I push the "power" button on the right hand side, it lights up the phone, pulls up the phone application and some letters begin appearing one-at-a-time where the currently dialing number usually shows up (E, D, F, and then C if it makes any difference). It will also light up and do this intermittently when the phone is not being used. The notes recorder app also came up and began recording until I unmapped that application from the 6th button in the settings. In addition, all of the slide out keyboard buttons and the soft-keys themselves (save for the middle button) are completely non-responsive. Using the stylus on-screen works fine. So far a soft reset and a hard reset (always wonderful away from home) hasn't alleviated the issue.

I've contacted HTC support, and they gave me the warranty repair number (of course this crap always happens on a weekend). It sure sounds like a hardware failure to me, but I just thought I'd throw it out to the geeks on here...

[gqstatus0685]

I'll buy it for 100 dollars. email me: gqstatus05@getztek.com

or you could try doing a master reset on the phone or flashing it with a rom..

hopefully you have hard spl on your phone

[castlecraver]

huh? huh? and huh?

[castlecraver]

Oh and if anyone out there who isn't inclined to be a jerk, could you give me some insight into what to expect from HTC service and repair? Do you agree that this is a hardware issue and most likely not a corrupted ROM?

[~~Tito~~]

Its not master reset its hard reset. What he is saying is to reset everything and it should work. Look at the Wiki for help. We aren't gonna spoon feed you answers that are searchable, but if they aren't specifically answered in some source then we will help which is 50% of the time.

~~Tito~~

[XtreMe_G]

did any of you guys even read his post?

So far a soft reset and a hard reset (always wonderful away from home) hasn't alleviated the issue.

[~~Tito~~]

did any of you guys even read his post?

I said to do it again then read the wiki if it doesn't work. 2nd time should be the charm.


If not use a different rom ;).


This happened to my up button I forgot to mention, it was the radio for me that was the problem so try a different radio also.

[devils advocate]

Hello Mate,

I've got the very same issue, thought it may have been a virus at first, but after loading up a new rom the problem still exists, I'm reckoning the phone is less than useless now:(

[axeman]

i had this type of problem for quite some amount of time & that too randomly. then i found that a key lock feature in pocketmusic was interfering and causing it. similarly, i feel any other apps that may use/ be used to remap keys may cause this issue.

ofc, since u have done a hard reset, this may not really apply to u. but then which rom & radio are u using anyways?

[castlecraver]

Hey... just an update. I sent the device back to HTC in Houston with an RMA. Communication with the repair center was fairly poor. I had no idea the phone was on it's way back to me until it showed up at my door today. No information in the box, but I wasn't charged for any repair and everything works as normal at this time. The device went through the "first time" setup when powered on. Still no idea what caused the problem or what exactly they did. R:...12.32, D:1.56.0 (same as before I'm pretty sure).

axeman: Never had pocketmusic on this (AFAIK), but if it was due to some other software re-mapping the keys, wouldn't it sort itself out with a hard reset? I could be wrong. This seems more like a hardware failure to me.

devil's advocate: Try contacting the HTC repair center in your country. They gave me an RMA without any trouble and their turnaround was quick (although I would have appreciated some notification that it was fixed and back on it's way). I got my TyTN II within a few weeks of it coming out, so I'd assume yours is under warranty still as well. I wouldn't chalk it up as worthless quite yet, even (dare I say) still worth more than $100. (Suck my balls, gqstatus0685 :D)