Blank screen, red light?

[MADMARTlGAN]

Alright so a friend of mine wanted me to upgrade his phone for him to the new radio and all that stuff.

I tried run the official installer but I got an error that the battery wasn't at least 50 percent.

I left it charging overnight, came this morning to see a red light on the device. It won't power on at all. If it's plugged into the USB on my XP system, windows finds a new "Data Interface" device.

Tried doin the resets with holding the camera and power button and all that with no luck.

I've flashed both my phone and my girlfriend's in the past without anything like this going on.. obviously since I didn't get any kind of flash actualy going, I don't think that had anything to do with it.

Anyone know what do with a phone in this condition?

Also, my friend hadn't activated his sprint phone yet, he got the phone brand new from ebay, and had it for about a month or so, but had an overdue sprint bill he had to pay before he could activate it.. so if he took it to the store would they replace it there for him even if it was never activated?

Thanks for any help.

[Dc_striker]

soft set it that will work

[MADMARTlGAN]

soft set it that will work

Is that just hitting the reset button? If so, I've tried that but it does nothing.. also tried that while holding the camera and power buttons but that does nothing as well.

If you're talking about something else, then please let me know.

Thanks.

[MADMARTlGAN]

Sorry for the double post, but I should also add that I put his battery into my phone and it works fine and shows 100% charge.

[Psionfenix]

couple things here for debugging purposes.

Check your battery against your friend's for signs of abnormality. (especially leaks/contacts).

If all looks fine and it still doesnt work with your battery, you can try flashing with his battery (though that doesnt make much sense, but try it anyway just in case).

Since you say your phone works with his battery and not yours, it would lead one to assume you have a bad battery, though, you know what they say about assume, it makes an ass of u and me. ha. Anyway, try that and post results.

EDIT: See what happens when you put your battery in his phone, post results.

[MADMARTlGAN]

couple things here for debugging purposes.

Check your battery against your friend's for signs of abnormality. (especially leaks/contacts).

If all looks fine and it still doesnt work with your battery, you can try flashing with his battery (though that doesnt make much sense, but try it anyway just in case).

Since you say your phone works with his battery and not yours, it would lead one to assume you have a bad battery, though, you know what they say about assume, it makes an ass of u and me. ha. Anyway, try that and post results.

EDIT: See what happens when you put your battery in his phone, post results.

Thanks for the reply.

Both batteries will work in my phone just fine and both show a full charge. Neither battery will work in his phone, and neither will power up the device.

Both show only the red light when plugged in.

Any ideas?

[Psionfenix]

Ah, i read it slightly backwards. Sorry.

Ok, so when you put a battery in his phone a red light comes on and a blank screen? No noises or any type of error message? Check the contacts on the back of his phone and make sure they're nice and clean, Check the back of yours against his, I think these phones have that open port on them (i dont feel like actually taking mine apart to be sure), and make sure those aren't "shorted" out by anything. If everything looks perfect compared to yours, I'd say your best bet is the phone is broken. (assuming you've tried getting it into bootloader with no luck, softresting and hard resetting with no luck). Let me know what you find under the batteries.

[MADMARTlGAN]

When I have the battery only inside the device, it does nothing, no red light, no screen, nothing whatsoever no matter what I press.

When i plug it in, it does nothing as well, but if I hit the reset button, the red light comes on and stays on until I unplug it. If it's plugged into a USB port, windows detects "Data Interface" but finds no drivers.

I checked the contacts, they look pretty much the same as mine, no signs of corrosion or anything.

[Psionfenix]

that's very odd.

We've ruled out the battery at least. (send me the spare, just kiddin).

When looking under the battery there isn't a little hole for a factory reset is there? (i havent looked under my battery since i got the thing).

If not, that sucks. If there is, push it and see if anything happens.

Otherwise, I can't think of much else aside from a broken phone. Defect of some sort perhaps. I'm going to browse my manual real fast to see if it says anything about a red light, i'll edit this post if i find anything.

[etphonehome]

Try installing different bootloaders on there to see if anything happens. Also, try the exit-bootloader program to see if that helps. I'm not sure but when my phone has a redlight, it usually means that something is wrong. If all else fails, make that dreadful call to Sprint's technical support. Their customer service is a joke but their technical support can be very helpful.

[Psionfenix]

i cant find anything in my book about a red light. I would probably give Tech Support a call (and tell them to send me their book) and see if they know what it is.

But as the guy above said, try different bootloaders see if you can get anything at all.

[Dc_striker]

have u tired your battery onto his phone or try to see if your computer picks up anything expect data device

[Xevious2K]

I had this happen once, Try this...

1. Remove the battery.
2. Plug in wall charger.
3. Power the device. (this may not do anything)
4. Install battery and wait for yellow light.
5. Press reset button on bottom of phone.

If you still get a red light and no power after that, I would guess that the phone is defective.

X2K

[slyfox7]

Sorry to say, but the phone is bricked...good luck having sprint replace a phone that was bought on ebay.

[madman34]

Greetings,
Please have a look at my thread and determine if this project appeals to you. Remember though, only submit it if you are totally sure that there is no fix for it any other way. Thanks.

[calebintuc]

hi, im having the same exact problem.. was there ever a fix for it?
thanks in advance

[calebintuc]

anyone? please helppp!! i just got this phone :[

[aguas]

ive had this happen twice since i got the phone. it happens right when i plug it into the charger, screen goes black and red light comes on. i found that taking out the battery for a little over 10 minutes while off the charger and it will come back on. havent had this happen since i got a replacement though.