Vista Suspend Problem?

[AndyGarton]

Roughly 50% of the time when I suspend (sleep, via the Shift's power slider switch) Vista it fails - the screen goes off but then comes on again with Windows rebooting from scratch. I can't find an obvious pattern to it yet. My Vista install is standard, just updated with Windows Update patches (not SP1). Anybody else seen this yet? Any ideas for a solution please?

Thanks,
Andy

[Pantaloonie]

I haven't been able to duplicate this problem - I have the power switch set to hibernate, but I do sometimes use standy via the keyboard shortcut.
It always works fine for me.

[pusler]

normaly it's an application running on vista, Outlook 2007 is a real pain regarding this issue.

try to close all applications and see if the problem is still there, if not find out what app. it is by closing one at the time (antivirus etc.)

[sonietje]

I have the same problem. I even reinstalled Vista to be sure it was not caused by some software I installed but it's still the same. The problem occurs when I try to enter sleep or hibernate mode.

[danielherrero]

same here. I havent found a pattern too...... I am running vista sp1. And some times when I resume I see the window you see after bad shutdown, this is, "press x to safe mode, press y to safe mode with network, ", etc

[AndyGarton]

No doubt I'm speaking too soon, but since installing Vista SP1 today I haven't had the suspend problem.

[infraskill]

Same issue here.. It thought it had something to do with the hybrid sleep I enabled. Disabling didn't solve it.

Windows reboots and tells it has recovered from a unexpected error, and you can click to determine what caused the reboot. Windows then analyses that the issue has been caused by 'Vista' made by 'Microsoft'.

So I think it's a bug in Vista not fixed in SP1. It's actually very anoying because I like hybernating my device to spare battery.

[sonietje]

Same issue here.. It thought it had something to do with the hybrid sleep I enabled. Disabling didn't solve it.

Windows reboots and tells it has recovered from a unexpected error, and you can click to determine what caused the reboot. Windows then analyses that the issue has been caused by 'Vista' made by 'Microsoft'.

So I think it's a bug in Vista not fixed in SP1. It's actually very anoying because I like hybernating my device to spare battery.

This is really becoming very annoying especially because of the short battery life. Sleep and hibernation mode are the only ways to survive a working day on 2 batteries. If I leave Vista on while I'm working in WM6 then Vista crashes after 10 to 15 minutes 2 out of 3 times. We need to find a solution for this problem the sooner the better or I will have to return to my Everun with an extended battery that works for more than 7 hours on one charge.

[Pantaloonie]

I don't mean to rub it in, but I'm not having any of these problems. Sleep, hibernate, using WinMo for hours while Vista is running, all working fine.
I've not installed SP1 yet, or the graphics driver update that windows update offered me - don't know if that's relevant.

[AndyGarton]

I haven't installed the graphics driver either so I don't think it's that. I'd love to know what though, I've tried endlessly to find a pattern. It can do it with no applications running just as likely as if I have a few running. Also it is now happening again with SP1. It can happen after a completely clean reboot too - i.e. Vista boots, I log on and try and suspend, and it barfs.

[infraskill]

And not mention the HTC Control panel now crashes after SP1 and I found out that the audio out driver is gone after SP1.

I find all of this rather dissapointing it's almost a virgin Vista installation. I have not tweaked it or did strange things to it.

I'm going to reinstall it see if that sets me back to a working installation.

[michael85]

And not mention the HTC Control panel now crashes after SP1 and I found out that the audio out driver is gone after SP1.

I find all of this rather dissapointing it's almost a virgin Vista installation. I have not tweaked it or did strange things to it.

I'm going to reinstall it see if that sets me back to a working installation.
I didn't have these problems.
Out of the box I made a ghost image and then I installed SP1 directly after that.
Sound is perfect, HTC control panel works perfect. No problem with SP1. It's even beter with it :D (faster. I installed a shift for a customer and I compared the SP1 with the non SP1, so I know where I'm talking about ;))

[AndyGarton]

I've now restored Vista from the recovery partition and, so far at least, I've had no problems with suspend or hibernate.

[blitzspear]

I solved all my suspend problems by restoring to VISTA...

Then cancelling the origami install on first boot.

Then installed SP1 before doing anything else.

This seemed to have sorted out the problems.

Blitz

[michael85]

I solved all my suspend problems by restoring to VISTA...

Then cancelling the origami install on first boot.

Then installed SP1 before doing anything else.

This seemed to have sorted out the problems.

Blitz
So you think it's Origami that's causing the problems? :confused:

[Pfeffa-rah]

Hi,

I had no hibernate problems with my shift also none after SP1.
I did have to reinstall Shagctr (vista commanager) and that fixed the sound too.

Also I removerd Origami after my second boot. It is useless anyway...

greetz,

Pfeffa-rah

[herpi]

Now, first: I am not a technical guy like you guys but ...

--I have the idea that it always hibernates and resumes correctly when on the battery charger.

On battery only:
--That it hibernates/resumes correctly when setting the battery powerplan to "balanced"
--That it always hibernates wrong when the powerplan is set to "power saver"

So somewhere the Power Saver settings are causing the problem?

I will keep testing. It's a boaring Easter anyway.

PLs could you guys check if that is also the case in your situtation?

Huib

[koala996]

Now, first: I am not a technical guy like you guys but ...

--I have the idea that it always hibernates and resumes correctly when on the battery charger.

On battery only:
--That it hibernates/resumes correctly when setting the battery powerplan to "balanced"
--That it always hibernates wrong when the powerplan is set to "power saver"

So somewhere the Power Saver settings are causing the problem?

I will keep testing. It's a boaring Easter anyway.

PLs could you guys check if that is also the case in your situtation?

Huib

can you check with the advanced settings of the power saver mode to see which one leads to the issue?

[sonietje]

Now, first: I am not a technical guy like you guys but ...

--I have the idea that it always hibernates and resumes correctly when on the battery charger.

On battery only:
--That it hibernates/resumes correctly when setting the battery powerplan to "balanced"
--That it always hibernates wrong when the powerplan is set to "power saver"

So somewhere the Power Saver settings are causing the problem?

I will keep testing. It's a boaring Easter anyway.

PLs could you guys check if that is also the case in your situtation?

Huib

I think this could be the cause. I changed the powerplan from 'power saver' to 'balanced' this morning. Since then I didn't have any problems putting my Shift in sleep or hibernate mode. I will continue testing it and keep you informed. But there is hope ...

[koala996]

I think this could be the cause. I changed the powerplan from 'power saver' to 'balanced' this morning. Since then I didn't have any problems putting my Shift in sleep or hibernate mode. I will continue testing it and keep you informed. But there is hope ...

look at the advanced settings in both mode to see what is different please,
it could help us to see what can lead to an issue and what won't.

[danielherrero]

When I turn off the device It is rellay suspended ( I configured it in this way). But after some time the devices goes hibernate and this change is done in low power consuption so the problem arrises......

[sonietje]

look at the advanced settings in both mode to see what is different please,
it could help us to see what can lead to an issue and what won't.

I checked the advanced settings in the 3 powerplans and included the results in attached pdf file. My first conclusion is that it is caused by the powersave mode of the wireless adapter but I still need to check this more in depth. I keep you posted.

[koala996]

I checked the advanced settings in the 3 powerplans and included the results in attached pdf file. My first conclusion is that it is caused by the powersave mode of the wireless adapter but I still need to check this more in depth. I keep you posted.

nice job man !! I think that the first page is the most interesting.

USB and WIFI could be the reason .. If we can be sure about the option, we could keep the power saving mode :)

[sonietje]

nice job man !! I think that the first page is the most interesting.

USB and WIFI could be the reason .. If we can be sure about the option, we could keep the power saving mode :)

I think I found the cause of the suspend problems. I have been testing it for hours now. No matter which powerplan you select if you change the wireless adapter setting to 'maximum performance' in the advanced settings of the powerplan there are no suspend problems anymore.
Could other people also try this to confirm that this is the only cause of the problem?

[danielherrero]

I ve changed it right now and I am going to test your solution....;)

[Settembrini]

I ve changed it right now and I am going to test your solution....;)

Hi Daniel,
did it work? And did it also solve your problems with with the 3g connection?
Maybe this is a stupid question, but I am a newbie waiting for his Shift, being prepared for all sorts of surprises.

S.

[danielherrero]

I am testing it right now. 3g continues disconnections only happens when device isnt connected to power(and not always). I am trying to find solution to avoid it....:confused:

[danielherrero]

Well. I ve been doing many tests and changes and I thing the sd, suspend crashes and 3g closed connections are gone.
I use equilibrated energy plan but I hadnt any issue when ac connected so I ve modified this plan to make equivalent the behabiour when not ac connected, but not sucess. The problems are still there. Its incredible because the configuration for ac connected/disconnected is the same :confused: I ve modified all the parameteres (usb, expressPCI, , etc)
So I ve set High performance plan and I ve modified it a little bit, only screen brightness when no ac connected and now all works correctly. I start the system (no ac connected). Then I suspend / wake, hibernate/resume the system several times being ac no connected and the problems are gone. 3g connection is very stable. No crashes from standby to hibernate state. No sd missing problem. So by now I will keep in this "High Performance" modified state :)
pd. So It seems that a plan is compounded by customizable parameteres by by the user and hidden parameters):eek:

[Settembrini]

Hi Daniel,

thanks for the solution. I think lots of people will find it useful. Maybe someone can confirm that it works for him as well.
S.

[danielherrero]

Finally I had a crash from suspended to hibernated. I left the device turned on. After 10 minutes It went to suspended state. And after 30 minutes It tried to hibernate (This is how I configured it) and It crashed because the system turned on by itself reporting a previous system crash.
So I ve removed SP1 and all works correctly now in all the power modes. I will stay in this way until Microsoft releases officially SP1 (via windows update).
Dani

[wu5262]

Finally I had a crash from suspended to hibernated. I left the device turned on. After 10 minutes It went to suspended state. And after 30 minutes It tried to hibernate (This is how I configured it) and It crashed because the system turned on by itself reporting a previous system crash.
So I ve removed SP1 and all works correctly now in all the power modes. I will stay in this way until Microsoft releases officially SP1 (via windows update).
Dani

just to let you know Microsoft has already release sp1 officially through windows update, i click update yesterday and SP1 is there, installed it so far with no problem. Can't say i can see any improvement...device wake up speed is still the same, SD card still can't recognize after wake up.

[danielherrero]

When I execute Windows Update there arent updates for me :confused:

[koala996]

the updates are not there for everyone... it's location by location ... I don't have it on my computer .. but there are a crack ;) .. search for VISTA SP1 RC2 patch .. and you'll find how to get it .. simple and clean !

[michael85]

the updates are not there for everyone... it's location by location ... I don't have it on my computer .. but there are a crack ;) .. search for VISTA SP1 RC2 patch .. and you'll find how to get it .. simple and clean !
That's the release canidate version and not RTM (Ready to manufacturing)
The official version is downloadable on the Microsoft site :)

[Settembrini]

Hi,

whatever I do, my shift doesn't automatically (after 10 minutes) go into one of the sleeping modes.
Turned of wifi, turned of Kaspersky, changed powerplans...

Nothing happens! - the thing is an insomniac!
Similiar experiences? Tipps and tricks?

Thanks!
S.

[pitt1983]

i've eliminated the ibernate files and "program" that takes a 1gb of hdd memory.
using only suspension mode. it works fine with sp1 (in italy i can install only RTM) but work ok.
i've the only problem that when i left suspend time the sd card come to be recognised like i insert it the first time( my english is orrible....)

and sometimes the wifi card don't go. i must take off from comm manager and retake on.

but for the rest all work fine.

[Settembrini]

Hi,
what to do? Can’t go into „sleep“ or „hibernate“. By chance – Vista sort of told me – I found out that it might be the “HTC HID Pen Driver, htcpen.sys” that causes the problem. My driver version is: 1.1.0.0
I guess everyone has got the same version.
Any ideas what I can do?

Thanks!
S.

[koala996]

That's the release canidate version and not RTM (Ready to manufacturing)
The official version is downloadable on the Microsoft site :)

the RC2 is the RTM .. there have been no new build.. it was a big surprise.. but the RC2 is good.. and that's why it became RTM.

Release Candidate.. mean that it can turn to be RTM.. and that's what happens to the RC2 :)

[Settembrini]

Hi,
what to do? Can’t go into „sleep“ or „hibernate“.
By chance – Vista sort of told me – I found out that it might be the “HTC HID Pen Driver, htcpen.sys” that causes the problem. My driver version is: 1.1.0.0. I guess everyone has got the same version.
In the mean time I deactivated the driver, but no success. So, do I have to uninstall it to find out, if it works? And how can I reinstall the driver?

Any ideas what I can do?

Thanks!
S.

[koala996]

Hi,
what to do? Can’t go into „sleep“ or „hibernate“.
By chance – Vista sort of told me – I found out that it might be the “HTC HID Pen Driver, htcpen.sys” that causes the problem. My driver version is: 1.1.0.0. I guess everyone has got the same version.
In the mean time I deactivated the driver, but no success. So, do I have to uninstall it to find out, if it works? And how can I reinstall the driver?

Any ideas what I can do?

Thanks!
S.

look at the post up there from pitt1983 .. maybe it will help

[Settembrini]

look at the post up there from pitt1983 .. maybe it will help

No, that solutions doesn't appeal to me. No hibernation.

Isn't there anyone who really knows a thing or two about this. And can you have a look if you have the same error message. In German it is like this:

(Systemsteuerung/Leistungsinformationen und –tools/ Weitere Tools) There is a yellow sign and the information „Einige Treiber behindern den Wechsel von Windows in den Energiesparmodus.“ Wenn ich auf die Meldung klicke, bekomme ich diese Angabe: HTC HID Pen Driver, htcpen.sys.

I don't know the expressions in English is something like this:
(control / Performance Information / More Tools) There is the yellow sign and next to it the information "Some drivers stop Windows going into sleep or suspend) Clicking on the message I get: HTC HID Pen Driver, htcpen.sys.

My driver version is: 1.1.0.0. I guess everyone has got the same version.
In the mean time I deactivated the driver, but no success. So, do I have to uninstall it to find out, if it works? And how can I reinstall the driver?

Any ideas what I can do?

Thanks!
S.

[pitt1983]

look at the post up there from pitt1983 .. maybe it will help

No, that solutions doesn't appeal to me. No hibernation.

Isn't there anyone who really knows a thing or two about this. And can you have a look if you have the same error message. In German it is like this:

(Systemsteuerung/Leistungsinformationen und –tools/ Weitere Tools) There is a yellow sign and the information „Einige Treiber behindern den Wechsel von Windows in den Energiesparmodus.“ Wenn ich auf die Meldung klicke, bekomme ich diese Angabe: HTC HID Pen Driver, htcpen.sys.

I don't know the expressions in English is something like this:
(control / Performance Information / More Tools) There is the yellow sign and next to it the information "Some drivers stop Windows going into sleep or suspend) Clicking on the message I get: HTC HID Pen Driver, htcpen.sys.

My driver version is: 1.1.0.0. I guess everyone has got the same version.
In the mean time I deactivated the driver, but no success. So, do I have to uninstall it to find out, if it works? And how can I reinstall the driver?

Any ideas what I can do?

Thanks!
S.

sorry, can you explain your problem in a semplified english? don't understood so much your problem

[Pantaloonie]

My driver version is: 1.1.0.0. I guess everyone has got the same version.


After updating the HTC Hid Pen device driver via windows update, I have driver version 1.0.0.4, driver date 03/08/2007

[Settembrini]

Hi, I did all the windows updating, but it is the 1.1.0.0. version on my Shift. Is it possible to get the newer driver in any way? It might solve my problem.

Is it possible to deinstall the driver and try out if visto goes to sleep without it. An how can I reinstall it after that. Or can it done automatically as I do not know in which folder to look for it.

Thanks
S.

[Pantaloonie]

1.1.0.0 should be newer then my 1.0.0.4.
What is the date on your version?

[jerrry]

Please, I was do a hard reset (factory settings) by Fn+F3 key, I was confirmed (Y) the operation, but now Shift showing me a black screen and don´t react to any keypress or etc. I don´t know how long time Shift needs for finish this operation, but now It is more, than 1,5 hours, when I started the hard reset process. What can I do? May I wait or remove battery and try again?

edit: Fixed. I was removed battery and repeat these steps again, and now, all works ;-) God bless to xda-dev!

[Settembrini]

1.1.0.0 should be newer then my 1.0.0.4.
What is the date on your version?

Pantaloonie, you are right 1.1.0. should be newer, the date of my version is 27.1.07
Thanks!

[Settembrini]

Hi Pantaloonie,
you tried to help me. Please, let me know if you or someone else has got any idea, what to try.

No suspend or hibernating from the beginning. Here I found a piece of information:
(control panel / performance information and tools / advanced tools)
There on top of the page I find a yellow sign and next to it the information: "Some drivers stop Windows going into suspend or hibernate) Clicking on the message I get this: HTC HID Pen Driver, htcpen.sys.

My driver version is: 1.1.0.0 from 27.01.07. I guess everyone has got the same version.
In the mean time I deactivated the driver, but no success. So, do I have to uninstall it to find out, if it works? And how can I reinstall the driver?

Any other idea?
Thanks, thanks, thanks!

It is like having some little piece of something between your teeth and trying and trying to get it away your tongue gets sore.

[Settembrini]

Hi Pantalloonie,
yes, I know, you have not or have you installed SP1 by now?
I did it, hoping to solve my suspend and hibernate problem. No change, but a bunch of new problems. Control Center doesn't really work anymore. 3G driver for marval adapter doesn't show up in the device manager.
Whatever. Have you got any new idea about suspense? Or what could be wrong with shagcontrol? Of course, uninstalled and installed again. Maybe I should start from scrap.
Thanks!
Friedhelm

[pitt1983]

Hi Pantalloonie,
yes, I know, you have not or have you installed SP1 by now?
I did it, hoping to solve my suspend and hibernate problem. No change, but a bunch of new problems. Control Center doesn't really work anymore. 3G driver for marval adapter doesn't show up in the device manager.
Whatever. Have you got any new idea about suspense? Or what could be wrong with shagcontrol? Of course, uninstalled and installed again. Maybe I should start from scrap.
Thanks!
Friedhelm

sorry but restoring vista?

[Pantaloonie]

Hi Pantalloonie,
yes, I know, you have not or have you installed SP1 by now?
I did it, hoping to solve my suspend and hibernate problem. No change, but a bunch of new problems. Control Center doesn't really work anymore. 3G driver for marval adapter doesn't show up in the device manager.
Whatever. Have you got any new idea about suspense? Or what could be wrong with shagcontrol? Of course, uninstalled and installed again. Maybe I should start from scrap.
Thanks!
Friedhelm
I installed SP1 yesterday, it has broken 'suspend' on my Shift, but hibernate still works, so I can live with that for now. Everything else seems ok, or no worse than before.
You need to re-install shagctrl after installing SP1, you'll find it in C:/Program Files/HTC/Control. It does seem more buggy under SP1, but works most of the time.

[Settembrini]

Thanks for all the tips and help.
Finally I started everything again and kept controlling when the suspend / hibernate mode was broken.
Now, it seems that it is the external mouse, which installs a HID driver. Experts! does that make sense? I do not know anything about these hardware matters. But after the installation of the mouse suspend / hibernate did not work any longer.
Now, I am going to instal SP1 again and hope for the best.
Any recommendation of an external mouse that works without damaging anything? Preferably with a small USB stick.

Thanks!
Friedhelm

[mw65719]

Friedhelm,

The Shift has bluetooth built in. Why not just use a bluetooth mouse?