Green Dial BUTTON Not working on Mogul - HELP!!!!

[arifiano]

Hey everyone...

My Sprint Mogul is screwed up -

I am having a problem with my green dial button. It just does not want to work anymore. I have to hold it down and push and push and then it "might" work.

I cant even answer calls with the green button anymore. I am running the DCD 3.01 and the Sprint 3.35 radio

It was working fine about a day ago.

Is this hardware? If yes will sprint replace it? I do not have insurance or any additional plans but i got my phone 5 months ago so it is still under warranty.

By the way, Sprint said that they do not do replacements. They said call HTC. So I called HTC and they dont do replacements for CDMA phones either and said call Sprint. So I called Sprint again and they said we dont do replacements if you dont have insurance...what the HELL!!!! What do i do?

HELP ME!

[Lilinka]

Okay, how long have you had the phone? If shorter than 90 days, that should be covered under some legally mandated warranty of some sort in your jurisdiction, either way, contact consumerist (www.consumerist.com) and they should be able to provide you a means of what to do, but that's really a hardware problem.

[n5bail]

I have the same exact problem and it seems like it slowly died -- it didn't happen overnight. It kept getting harder and harder to press until finally it died.

I went to a sprint repair store and the woman told me it would cost $70 to replace it. Then she told me if I went through HTC it would be free because it's under warranty, but I would have to wait longer to get it repaired. I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bullshit.

[maximus192ad]

http://forum.ppcgeeks.com/showthread.php?t=18379

See Post 12 (My experience with this issue).

My green phone button had the same problem. My post in PPCGeeks is copied below.


Edit ( 3/14/08 ):

I went to the nearest Sprint Store the other day. It wasn't a 3rd party store, it was an actual Sprint Store, but they said they don't do repairs there. Was told to go to the CORPORATE REPAIR Sprint store. Ok ... so I went today. They told me it would take about 30 minutes, so I dropped it off and went next door to Fry's to pick up a new MicroSD card. When I got back to the store they said they would just swap it out with a new phone. I thought they were going to give me new chargers and everything but the Sprint Rep said they need to keep the box, and accessories, to ship back with the old phone. Oh well, brand new Mogul with no scratches. (I had dropped my old one a couple times). I did have insurance but that never seemed to be an issue because the Sprint Rep told me it was covered under warranty.

[n5bail]

Hopefully I get the same treatment as you. I had a technical service rep make note in my account to swap my phone out. Just have to find the time to make it out there.

I'll post an update.

[steb0ne]

Just flash the official ROM back and go to the Sprint store. You do have the insurance don't you? If they say they can't fix it and it isn't water damaged or anything they'll give you another one.


**Edit - lol, I didn't read all of ur post, you don't have insurance. Wow! How do you have a phone worth more than $400 to replace and no insurance? Yeeks!! Oh well, so much for that plan.

[Mills00013]

I am having the same issue with my 6800 on alltel. I think i read somewheer that this had to do with the overheating issue? Either way I called alltel tech and it took them about 30 seconds before they told me they would ship me a new one. So i have a new one coming in the mail. Its just the promptness of their exchange makes me think this is a common issue. BTW, I love alltel.

[arifiano]

......I call HTC and was told that HTC does not cover the Mogul and I would have to go through sprint. Complete bullshit.


I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.

The number to call them is 1 800 229 1235.

I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.

[PlaneCrazy]

I had the same prob with my first mogul - it's a hardware thing. The button isn't pressing the contact hard enough.

If you can't get anywhere with Sprint or HTC - you can do what I did.

Open it up. Fight your way all the way till you can get in back of the CALL button. Take your time - you pretty much have to take the entire thing apart to get to it. Once you have it apart, I took a business card and cut a tiny piece, and crazy glued it in between the back of the CALL button, and the contact.

Worked perfectly after I got it back together.

Take your time if you do this - the phone is tricky to take apart.

[dclong]

I got the same run around. Finally found out the UT Starcomm (spelling???) does the repairs for Sprint for the CDMA versions of HTC.

The number to call them is 1 800 229 1235.

I was told by Sprint that handle all warranty repairs/returns etc for HTC Sprint Phones.

Thanks a million, Arifiano! That's a god's end!

http://www.utstar.com/pcd/Support.aspx

[arifiano]

So I called UTSTarcom.

And what they told me really blows!!!!

You have to mail in your phone to them. They will diagnose and repair if at all possible and then send it back within 2 weeks. So the turnaround time is 2 weeks!!!!

So what does one do without a phone for two weeks. I mean I certainly can say that my life will come to a halt...:D

[bneumann]

arifiano

did you send your phone to repair, how much it cost?

did you got it back yet?

thank you

bneumann

[ace587]

would like to know to, i just got a mogul off ebay and the green and red buttons are dead also