How to keep Outlook Exchange setup after upgrade

[lip]

Hi,
My touch is used for work.
Everytime I do an upgrade that requires a hard reset, I have to wait until our IT person comes to the office once a week to get my emails setup again.
They will not give me the password as it's the exchange server password I guess.

Anyway to do a backup that will keep the setup/password for after I do the update so I don't have to wait until the guy is in the office?

Thanks.

LIP

[strommsarnac]

Hmm. I have an exchange server at my home (I'm an MCSE/MCT). I don't have this problem.

I don't understand why he won't give you the password. That password should be unique to you. Personally, I don't know any of my client's passwords and I don't want to. Any administrator who knows their client's passwords has set themselves up for a legal mess.

Anyways. Are you connecting through a VPN?

[lip]

Hi,
I don't understand this either to be honest but I'm not an expert with exchange (I know nothing about it to be honest).
He needed my password as well so I'm not sure what other password he is on about.
We use VPN but I don't know how this works with windows mobile devices.
Thanks.
LIP

[jhardison]

There is not a server specific password with exchange, unless for some reason he has isolated exchange on it's own AD Structure and manually creates usersnames in that domain for your email. I've seen IT guys do weird things, so I never put anything to chance.

Here is something you can do before an upgrade.

Go into activesync, then menu->configure server.

Write down all the options and configured settings.
And pay close attention to the username\domain field in the second screen. If that is the same as what you sign in with at work, then there is not another password.

The only problem I see you running into if it is the same password you normally use, is maybe he did not use a trusted CA for the server's certificate.
If that is the case, you will get the yellow exclamation error saying there is a problem with the server's certificate.

Easy fix for that, go to the server's address on your laptop/desktop, and save the certificate to a file. Then import it on your phone and you should be good to go.




Now in regards to the VPN... You normally do not see a vpn in use unless they allow you to access the resources on the domain from your phone. (Sharepoint, and exch2007 shared folder access for example)
If they are, you would have some additional vpn software installed or are using the built in vpn configuration.

That would be under Start->Settings->Connections. Under "My Work Network" tap "Manage existing connections". At the bottom, tap VPN.
If you see something in here you are using a vpn. If you don't, you probably are not, unless you see some vpn client installed in your programs.


Hope this gives you enough info to give it a try yourself after the next upgrade.

Good luck, and best wishes.