Display has a lot of thin white lines

[SpringfieldXD45C]

OK I have a T-Mobile Dash with Kavana's WM 6.1 and it *was* working just fine. I flashed the ROM about a week ago, installed SmartToolkit, and it's been running fine for a few days.

Today, out of the friggin blue, I now have a bunch of white lines on my display. They start at the very top of the screen, and fill up a little more than 1/3 of the screen. Each line is 1px thick, and it skips every other line.

I did a screen capture, but it didn't pick the problem up (the captured screen looked great), so I photoshopped the screen shot to show you folks EXACTLY what it looks like on my phone.

This morning, it was fine. I made some calls, sent some emails, and it was working fine. Just about 20 minutes ago, I noticed this problem. I have NOT adjusted any settings, added new software, dropped it, submersed it, or modified it in ANY way. I didn't power cycle it, plug it in, or do anything more than let it sit on my desk next to me.

After I noticed the problem, I reset it, and it was there. I took the battery out, let it sit for a few minutes, rebooted it, and it was still there. The lines DID appear in the windows splash screen as well as the HTC boot logo (the boot logo is not pure white, more like a light grey, so if you angle the phone down a little to darken the grey, you can see the white lines)

These lines appear above ALL screens, including running programs, system menus and messages, and even when shutting down. It does NOT, however, seem to affect the phone's performance, so I can live with it for a few more hours until I see some replies here.

Unless this something that is easily remedied, I figure these should be my next few steps (unless a guru tells me otherwise):

- Soft reset (tried, not solved)
- Soft reset including battery removal (tried, not solved)
- Re-flash ROM with Kavana's 6.1
- Re-flash ROM with T-Mobile factory install (link, anyone?)
- Call T-Mobile for device replacement.

That's my battle plan for now... any thoughts, anyone? Thanks in advance for your help.

[SpringfieldXD45C]

Attached picture in my first post updated... I used photoshop to make it look *exactly* like the actual screen. That's the best I could do without actually taking a picture of the phone itself. :\

[SpringfieldXD45C]

"Bump" <-- Sorry... don't know if that's against the rules here, but at this point I'm ripping the hair out of my head. Can someone please help?

[peterjohnlarson]

I had the same problem except it was with i screen I purchased on ebay. It looked exactly the same as yours right after i installed it. It seems the screen was defective. I couldn't fix it so I got the vendor to replace my screen and the new one worked like a charm. So you may, unfortunately need to purchase a new screen.:(

[SpringfieldXD45C]

Like hell I will... the damn thing is less than a month old!!!!!!!! T-Mobile will buy a new screen! LOL

Hey, thanks a lot, I really appreciate that!!

[peterjohnlarson]

for sure. I wouldn't void my warranty either. Unless someone else has another solution, I would just reflash the t-mobile rom and get replaced. That's a bummer man. Hopefully you get it worked out. Glad I could be of assistance.

[SpringfieldXD45C]

Thanks again!

I'm on the phone with TMo right now, and I'm starting to get pissed. I originally signed into t-mo in October last year, so it's been what, 6 months? Since then I've done 3 warranty replacements with the Wing, then they did a "Multiple exchange" to the Dash (which I cant figure out, seeing as the Dash is cheaper) and now this, with a dash less than a month old.

I think I'm going to start a new topic about this so everyone can see what kind of run-around t-mobile is giving me.

[Mikey]

Can you say that in plain english now.

[SpringfieldXD45C]

Can you say that in plain english now.

I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.

Better?

[Mikey]

I left Sprint for T-mobile in October of 2007 (last year), when I bought the Wing. Since then, I have had to replace it 3 times. Then, on the last warranty replacement (about a month ago) I asked for an alternate model. They sent me the Dash.

Better?

Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.

[SpringfieldXD45C]

Yeah like i said in your other post...which i think one of these should be closed. Maybe it's you not the phones.

Dude, who put sand in your shorts??? How the HELL do you work out this is ME?? The phone was sitting on a DESK when this happened. It's never been dropped, submersed, abused, struck, anything...

Oh wait, that's right... When I asked T-Mobile about this and they said it's a KNOWN PROBLEM, I suppose that's my fault too, right?? I think you should do a little less talking, because you're a pretty ignorant and useless member that just likes to reply to posts with meaningless, unhelpful, rude messages.

[SpringfieldXD45C]

You know, I love the way some people act on this board... (Don't get me wrong, most of you are excellent and helpful, and I'm grateful) But some of you just like to sit here and make absolutely no useful contributions... you just like to chastise people and act all superior without giving any real advice or help.

Ever think maybe people come here for help? If you can't ask for it, or you can't give it, then what are you doing here?

[Profezza]

Both of you should mellow out. I adore my dash, but I'm on my third one, (my first refurb) and it has ...issues. My last one died in it's sleep in my pocket. It isn't exactly the toughest phone around, nor the most stable. I suspect the wing is even less reliable, as I researched one at length before choosing dash.

Of course, every time one bites the dust, I think, "is it me?" It isnt that unreasonable for someone else to wonder the same.

Peace love, and good luck with TMo. I've gotten a lot more help from them with sugar than I ever got from Sprint or Verizon with any approach. Don't loose your cool.

[SpringfieldXD45C]

Even though I agree with your sentiments, I'm finding it a bit hard to mellow out.

However, I disagree with you on one thing: Yes, I think it really is THAT unreasonable for someone to wonder if the problem is me.. One of the Wings TMobile sent me wouldn't even power on, right out of the box... how the HELL is that my fault, and how the HELL is it natural for someone to think that it is?? What, did I open the box the wrong way, sending a static charge through the foam and frying the circuitry of the phone??

Furthermore, to assume that I'm the problem, when I've shown no signs of incompetence or admittances of dropping, submersions, etc. is not only unethical, it's also pretty insulting.

I know perfectly well how to care for electronic devices, and if I did accidentally drop or submerse a phone, I would be embarassed to try to blame T-Mobile for it.

No, I'm sorry, but it is 100% NOT my fault, and without PROOF it IS unfair and unreasonable for someone on this board to assume so. Certainly if T-Mobile thought it was my fault they wouldn't keep sending me phones, now would they?? No, I'm sorry, but I think people here that are that ignorant are simply posting because they have nothing better to post... and perhaps they just get off on ripping into other people. Perhaps they had their lunch stepped on a few times too many in high school. Maybe they weren't hugged enough. I don't know. All I know is they have no right to make assumptions about me. I didn't do that to them, so they should show me the same respect.

[superminipoo]

ow my head