installed software from friends htc

[blankz]

i installed some programs the htc today menu, and slick. now my phone will not turn on. i backed up my phone and did a hard reset then i reinstalled all of my programs.

then when i turn off the phone i can not turn it back on again. it is a cycle and i am assuming it is because of the programs on my phone. what can i do?

also i have a very important number stored on my phone and not onto my sim, i dialed it once but the other person did not pick up. is there a way i can retreive that number? AT&T support says they can not give me any info

[BBM-Lee]

i installed some programs the htc today menu, and slick. now my phone will not turn on. i backed up my phone and did a hard reset then i reinstalled all of my programs.

then when i turn off the phone i can not turn it back on again. it is a cycle and i am assuming it is because of the programs on my phone. what can i do?

also i have a very important number stored on my phone and not onto my sim, i dialed it once but the other person did not pick up. is there a way i can retreive that number? AT&T support says they can not give me any info

for the number: check your bill, or if you can access the account online you can find it there.... if you at least connected to their voicemail for a second you will have a log of it.

as for the issue with the phone not starting... try a hard reset, dont install extras, and see if the issue exists w/o the software installed.. I find it hard to think a program installed within windows would prevent the phone from starting up at all... but then again, how are you hard reseting the phone if you cant turn it on ?

[blankz]

i had no luck with the number. I dialed it when she gave it to me. yeah i picked up a girl and we exchanged numbers. I saved it onto the phone, not the sim ( dumb mistake it seems)

also, I kept doing the soft reset and the this white screen comes up saying how i shut down improperly or a program i installed messed something up, please press SEND to restart the device or any other button. So this happened to me about three times now, all started after i restored a backup.

I guess the main thing i need assistance is to retrieve that number. I don't want to miss this date. AT&T could not help because i didn't reach her VM and she didn't pick up when we exchanged numbers.

thanks i guess i'll just reset my device with the aforementioned route and just save everything onto my sim card

[igkovacs]

After you do a hard reset all your data will be lost, incl. your date number unless u have backed up to file into ur PC or storage card.