USB not working on my Tilt

[mfrazzz]

Hi all,

Yesterday, Activesync quit working on my Tilt. I figured it was something I did as I had to install a new software on my PC that is an addon to Outlook and thought this had screwed up Activesync. Uninstalled and reinstalled Activesync, but no change. Then realized that when I plug my phone in, I never get the USB connected sound (nor the disconnected, or error sound for that matter). Took a look at the USB ports on my PC and they don't show anything connected when the phone is plugged in. I tried all of the USB ports, and no change. Also used 3 different USB cables, and still no difference.

This morning I pulled out my old Wizard and hooked it up and it immediately was seen and Activesync connected to it. So this is definetly an issue with my Tilt device.

I've done a hardreset on the phone, and even reflashed the current rom (Confused Stu's Mobile Vista v1.3). Still no change. I just put it into the Bootloader screen and it shows Serial (and not USB) when its connected. Tried doing this with the USB cable plugged in when I bring it up in bootloader, and also by unplugging and plugging it in while in the bootloader. Always says serial...

I'm going to put the official AT&T Ship rom on my MicroSD card and try flashing that to see if things change. If not, I'm looking for any other ideas before I call AT&T to do a Warranty exchange. So any and all ideas on this would be appreciated.

BTW: The charging light turns on when the USB cable is plugged in, so I know the cable connection (or part of it) is there. But just can't get my pc to recognize the phone, nor the phone to recognize its plugged in...

[P1Tater]

Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.

[mfrazzz]

Hey man. Long time no talk. Does your USB port look damaged at all. I made the dreadfull SR in the dark once and pressed what I thought was the SR hole which turned out to be the USB port and slightly bent it. I gently straigtened it back up and all works fine now/currently. Knock on wood. Just an idea.
Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.

Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).

Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.

[P1Tater]

Hey Thanks P1T. It doesn't appear to be damaged, but now that you mention it the other night I did similar and was trying to do a Soft Reset and I think i punched into the USB port. Hadn't even thought about that. Will have to take a look at it closer later today and see if I screwd up some of the wires in there.

Yeah I've pretty much come down to this being a hardware issue now (I was hoping a rom flash might clear the issue, but that doesn't appear to be the case).

Anyone have a stock AT&T rom .nbh file easily downloadable? I have the .exe files for flashing from the PC, but not just the .nbh that I can flash from my SD card. Looks like I have to get this phone ready for an exchange.

check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.

[mfrazzz]

check my site. quite a few "untouched" roms in there. You could open up your .exe and pull out the .nbh file.
Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart :D

[P1Tater]

Ok, on custom roms, thats easy, as I can usually use rar or zip tools to pull out the .nbh. But that doesn't appear to be the case on official roms. Am I missing something on getting the .nbh out? Or do I need to use a dumping tool, or what? Sorry, really haven't touched official roms much that haven't already been pulled apart :D

Checking one now. Report back in a few.

Edit:
Dadgummit. You would know that the one I chose to tray and extract the .nbh out of had already been done. Just my luck. Anyways, here is a link to the original shipped Cingular rom.
Originally shipped ATT Rom Cingular WWE 1.57 (http://www.4shared.com/file/42814508/146eebf5/RUU_Kaiser_CINGULAR_WWE_157_-_Originaly_Shipped_ATT_ROM.html)

Edit 2:
Ok, I opened the factory rom .exe file and just extracted the .nbh file just as if it were a cooked rom. Hope it helps and Good luck on the return. Here is a link to factory rom .exe I used.
CINGULAR_WWE_1.62.502.0_radio_sign_22.45.88.07_1.2 7.14.09R2_Ship (http://www.4shared.com/file/39894082/21b5c2a/RUU_Kaiser_CINGULAR_WWE_1625020_radio_sign_2245880 7_1271409R2_Ship.html)

[P1Tater]

mfrazz, if you need anything else, pm me or find me on msn. Good luck.

[mfrazzz]

Just to give an update... I'm one really ticked off AT&T customer right now...

I purchased my Tilt at the end of November and received it in December due to it being backordered (thats really not important). So i've had this phone for 4 months... I've spoke to AT&T and HTC and HTC tech confirmed what I already knew, and thats the USB port on the phone is not working (most likely a bent pin is my guess. I'll be looking at it later under lights and a magnifying glass). Anyway, HTC has me talk to AT&T Warranty. AT&T Warranty proceeds to ask me to take the battery out and look at a small rectangle just above the USB port in the battery compartment. I do and tell her its pink... So now I'm being told my phone is water damaged, so its out of warranty. $400 to replace it (and HTC is telling me about $350 to replace the motherboard since thats what they do for USB issues). Talk about a scam... My phone has never been exposed to water that I know of. The AT&T rep even told me that just having the phone in a bathroom near where you take a shower could be enough to turn this pink and put you out of warranty!!! This is unreal...

So I paid $250 for this Tilt about 4 months ago, not it can't connect to a PC, and thats it. And on top of it, I'm stuck in a 2 year commitment because of this. Yeah, they have my by the balls and they know it.

Guess I'll go see about finding an electronics repair place to see if they can look at the usb port. Loved the phone, but this just sucks and makes me question buying another HTC device (or is this little rectangle an HTC thing or is it an AT&T thing)?

Needless to say, I'm livid over this whole mess, and seriously bummed.

[pfcsabre]

Hi mfrazzz,

if your reason in connecting to USB is only activesync, just use bluetooth :) It's still a bummer though that you can't connect and charge at the same time on one USB cable.

[starmena]

Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.

So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.

[mfrazzz]

Hi mfrazzz,

if your reason in connecting to USB is only activesync, just use bluetooth :) It's still a bummer though that you can't connect and charge at the same time on one USB cable.

Yep, realized last night that BT was going to be my option for doing ActiveSync (just never think about BT for that purpose). Guess i'll be going out today to pick up a BT adapter for my laptop.

BTW: I did find a place that will repair the USB for $80. I've seen a couple of posts here in XDA-Dev from people that have used them:
http://pocketpctechs.com/main~unit~ATT_Tilt-974~area~repairs-at%26t+tilt+full+service+repairs~item~75H00465%2D0 0M.htm

I may look at that option if I have further issues with the port. But right now its charging fine.

[P1Tater]

Ok so is there anyway to get it fixed. I have a similar problem exept that at times my USB does not even charge my phone. I can get it fixed by moving it around until the LED Turns orange and I notice that it starts charging. THEN I have to put something on top of it so that it won't stop charging or move.

So what other options are there for replacing the USB Port? I don't have insurance on this phone by the way.

Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.

[mfrazzz]

Your only other option is to fix it yourself, by either gently re-aligning the pins or replacing it if it is too jacked up to gently re-align.

Yeah. I'm not good with microelectronics (so my replacing it, isn't going to happen. I'd gladly pay $80 for someone more capable than me... :D) I've been messing around with the pins some and still can't get it to connect. I've about given up on getting this working (without sending it in for repair) and am looking to order a BT adapter today from NewEgg:
http://www.newegg.com/Product/Product.aspx?Item=N82E16833242001

There are cheaper ones, but I want small so I can just leave it on my laptop...

One possible work around is I've contacted the AT&T rep for my company and she is looking to see if she can work around the system and get me a replacement. I just moved into a new position at work, and I'm supporting customers using mobile phone to connect to some of our products. I'm hoping there is some extra pull with that to circumnavigate the system... Don't have my hopes up, but if she can pull some strings, I may come up with a refurbished phone at least.