Alltel ##778 unlock code 000000 not working

[kirzan]

I just updated to the current Alltel 6800 ROM. After setting up the phone and doing a hard reset, I noticed I have no data connection. I put in my#@alltel.com in the connection settings for the Alltel wireless connection. Tried *228 to update either the PRL or activate the phone, but get a message that programming could not be completed. I've tried to ##775 and ##778, but 000000 is not accepted when I'm asked for the unlock code. Any suggestions?

[kirzan]

They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.

[Keir333]

I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?

Thanks,
Keir

[Gelial]

I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?

Thanks,
Keir

Are you performing **228, or *228? If so, that's your problem right there. You only need to dial with one "*".

Verify what's the PRL version in your phone. If you're area has EVDO it should be 40036, if not, it should be 30031.

[dizwayney]

I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?

Thanks,
Keir

If you can't get it working from Gelial's instructions, you may also want to check the SID in EPST. After I upgraded and activated, it still didn't set my SID correctly for whatever reason so I was roaming all the time. You can manually go in and change it in EPST assuming you wrote it down beforehand.

[dizwayney]

They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.

Sounds like somethings not setup right in EPST but if you can't get in.... that's a whole other issue. I didn't have any problem with the upgrade changing my unlock code, I did see this in the past with the Sprint upgrades though. You may want to try GetSPC to see if the MSL code it generates for you works. It may be worth a shot...