Camera issues - not available

[kenhas]

I got my htc cruise about ten days ago. Camera was working fine.

But four days ago, i got the message the camera could not be initialized. I read on this forum that it sometimes helped to remove the battery for about 15 minutes. So that's what i did. And guess what, it worked :) for about 1 day :(

Then i kept getting the message the camera couldn't be initialized. Removing the battery didn't help anymore.

Then i hoped a hard-reset would do the thrick. Windows reinstalled and everything went fine. But now the camera icon is missing from "Programs". I tried to start it by going to the photo album and pressing the camera icon. Nothing happened. Then i use file explorer to go to the exe file. I found the camera.exe file, i tapped it but nothing happens.

Anybody have a solution?

[texarcana]

Return it asap and get a new one

[grgomes]

Hello,

I got this problem 5 days ago too... Very strange! Tried most of the procedures said here in the forum and none worked. The weirdest thing is that the camera just stopped working from one day to another, i clearly remember of not installing anything during those days.

I am very pissed about this issue! My problem is bigger: I bought it at UK while travelling and currently I live in Brazil (no support center around here).

Do you guys really think that its a hardware problem? How can that be if some other people already said here in the forum that a few days or weeks later, the camera went back on?

Anyone else can help us with this issue?

Regards

[boldbull]

Try that one, worked everytime the issue happened for me:

http://forum.xda-developers.com/showthread.php?t=391455

[grgomes]

Thats quite strange! My Storage Card is 40% free...

My problem is bigger now... After 2 weeks of "could not initialize" issue, my camera simply doesnt start anymore... I tried to lauch the application directly from the camera.exe but it doesn´t work either...

Don´t know what else to do...

[ycimpir]

did you upgrade your radio rom to 1.64.08.21 ?
if your answer is "yes" you should downgrade to Murata radio rom (1.58.21.23) ..
don't forget to backup your data, because Murata Radio does hardreset after downgrade.. :)

[grgomes]

No. I use the original Radio ROM (1.58.21.23).

I dont wanna try to change the ROM yet in case I need to send it to service.

I tried to install the Nadavi New HTC Camera and didn´t help in any way. But I noticed that, after uninstalling this patch, the camera exe files went back to the old versions. I tried to uninstall them (the original ones) or delete them in the File Explorer, even in safe mode, and windows mobile wouldnt let me.

Kenhas, looks like Im in the same point as you (exe is not working either). Did you happen to make yours work?

Any other soul could help us in here? (btw thanks for the help given by everybody!)

[boldbull]

No. I use the original Radio ROM (1.58.21.23).

I dont wanna try to change the ROM yet in case I need to send it to service.

I tried to install the Nadavi New HTC Camera and didn´t help in any way. But I noticed that, after uninstalling this patch, the camera exe files went back to the old versions. I tried to uninstall them (the original ones) or delete them in the File Explorer, even in safe mode, and windows mobile wouldnt let me.

Kenhas, looks like Im in the same point as you (exe is not working either). Did you happen to make yours work?

Any other soul could help us in here? (btw thanks for the help given by everybody!)

have you tried to delete the /DCIM directory from your storage card and soft reset ?
if your exe is broken you probably need to hard reset.

[grgomes]

I formatted my storage card (8 gb) and soft reset... no deal :)

My exe is broken now. Do you really think the hard reset now is going to fix it? Before I had the "unable to initialize device", now I don´t have anything :)

I installed both Microsoft Portrait and Coolcamera to try the camera, they get quite the same error.. something like "failed to get camera"...

[boldbull]

I formatted my storage card (8 gb) and soft reset... no deal :)

My exe is broken now. Do you really think the hard reset now is going to fix it? Before I had the "unable to initialize device", now I don´t have anything :)

I installed both Microsoft Portrait and Coolcamera to try the camera, they get quite the same error.. something like "failed to get camera"...

I don't know if those tools share the same camera dlls, but if that is the case, a hard reset might fix things, otherwise, it means it is a hardware failure, and you will need to send your phone back to service.

FYI, when I faced camera issues, I installed the NADAVI WITH FIX cab for Kaiser , and that version only made the camera tool work again (although for me the rear camera was not working due to the storage card issue)
Maybe try installing that one first before hard resetting
http://rapidshare.com/files/97924716/Nadavi_HTC_Camera_5_0_4_2915_00_NEW_HTC_FIX.cab