HELP PLEASE - Need to retrieve data from non-booting M3100

[WrightClick]

Hi,

I've spent 5 hours reading this site and others and can't find an answer...

I'm in real trouble... My completely unmodified M3100 went odd last night - wouldn't load contacts, calendar or go into the phone application, then after a couple of reboots, it won't even boot up now. It gets as far as the Orange splash screen, displays some version numbers, those disappear, then it sits there on the Orange screen for ever.

I've tried leaving the battery out over night, I've tried leaving it on the Orange screen for ages - no joy.

The only thing I haven't tried is a hard reset, because I need to get the data off there if at all possible, since it hasn't been sync'd for about 4 months. Silly I know and I was thinking I should do it the other day, but never got round to it.

The only thing which seems to function ok is the bootloader. Is there any way at all of either retrieving calendar and contacts data (at a minimum) or re-flashing just the OS portion of the ROM, leaving the user data intact?

Any help would be much appreciated - I'm having kittens here!!

Cheers,

Richard Wright

[kingsizeriz]

not to sure but..
have you connected it via usb when you're stuck on the loading screen and in bootloader mode to see if you can retrieve data?
i doubt you will be able to but its worth a try...
if not then i doubt there would be a way to be honest :(

[WrightClick]

Yeah, got it plugged in now. I can talk to the device using MTTY etc. when in bootloader mode. I just wondered if there was any way to dump the data.

I looked at the PB+KITL method but unfortunately my device doesn't seem to support KITL so that's a non-starter :(

:( :( :(

[xardas_90]

when you conected the device to the computer didn'y you sync contacts and all the other info via activesync?if there is no other way of geting it to boot into software try upgrading software that doesn't make a hard reset...that way all data will remain on the device...hope this helps

[WrightClick]

No, the last time I actually connected to it and sync'd was back in December :(

What upgrading software do you suggest which doesn't make a hard reset? I was wondering whether the OS has just got corrupted and re-flashing that part would fix it.

[xardas_90]

that's exactly what i'm saying...make a software upgrade...that will make your device boot into the operating sistem...but without formating the device...ask the "high ranked" people on this site to give you a ftp link where you can dawnload a software upgrade without formating the device...remember....think twice and analize 1000 time what you are doing and go through the steps they indicate exactly otherwise you can lose not only the data on the device but the device itself...anyway don't weep...there are solutions

[WrightClick]

Any high ranking members out there able to help?!? Please!! :)

[wacky.banana]

WrightClick,

I'm not sure what xardas is suggesting but if it is to reinstall the OS rom then, as far as I am aware, you will definitely lose your data because installing the new OS rom is in effect a hard reset.

Someone with a bit more knowledge will come along in a minute and offer advice on how to get your data off. You may need to resign yourself to the fact that it may be lost though. Hard lesson to learn.

WB

[Wam7]

I am 99% sure there is no simple way of retrieving your DATA. You could try PMing Olipro/Cmonex for a final definitive answer as they knows more about the inward working than most.