Lost external speaker sound

[alyn99]

I have completely lost the sound from external speakers and coincidentally this has happoened since upgrading to AP4 though I am reasonably sure AP4 was NOT the cause of it. But am posting to see if this has happened to any of you. I was using an external stereo headset in the 3.5mm jack and after pulling it out, the speakers on my 7501 don't work. The weird thing is the phone will RING out the external spekaers but the actual phone calls, media player or notifications won't play out the external speakers. It is behaving as if the unit thinks a headphone jack is still in the 3.5mm slot when nothing is there. The USB port headset won't work either which leads me to believe the unit definitely thinks a 3.5mm headset is plugged in when one isn't. Everything else works perfect. Thoughts? Solutions? Please help -- can't send it in for warranty work as I cannot downgrade back to the original HTC WM6 build because of the AP4 upgrade.

[dwergsnot]

Plenty of people already experienced this problem. Try to use the search function next time.

Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again :)

[pdajoy]

Plenty of people already experienced this problem. Try to use the search function next time.

Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again :)

To avoid similar recur best consider a good stereo Bluetooth for music and phone.
I’ve encountered before, repeating inserting a 3.5mm jack may not always resolve the issue.

[alyn99]

You guys are the best! (Actually I did do a search but couldn't find the problem referencing the Athena). Anyway, wiggling the headset jack about twenty times in and out reset the loose contact and restored sound from the speakers. I will not be using the 3.5mm headset again. Thanks for the help!



Plenty of people already experienced this problem. Try to use the search function next time.

Nevertheless, here's the solution (probably):
First set up you Athena to play some music, so you can hear immediately whether the sound is working.
Then, try to poke around in the 3.5 jack using the headset (or something similar in size). Inside the jack there's a loose contact which makes your athena think a headset is still plugged in, even when it clearly isn't. After some poking, your sound should be working again :)

[Confucious]

This problem has beset all HTC devices from the earliest SPVs, a matchstick or paperclip often help but a BT headset is easier.

[bharatrit]

These guys really are the best.
I got the point as to what the problem actually is, Still after poking the 3.5 jack in and out many times the sound (songs n calls) is still not working.
though the incoming ring is working. any suggestions pl .
(Anyway because of this problem i downgraded to spl1.2 and now using mincy's 2.04. it even solved my TCPMP not playing flash vids prob.)


You guys are the best! (Actually I did do a search but couldn't find the problem referencing the Athena). Anyway, wiggling the headset jack about twenty times in and out reset the loose contact and restored sound from the speakers. I will not be using the 3.5mm headset again. Thanks for the help!

[responderman]

Just to make clear what is happening, the 3.5 socket mechanically disconnects the speakers when you plug in the earpiece. over a period of time the spring contact looses its springiness. this leads to a poor contact and off goes the speakers. by poking this contact you are moving it till contact is made. you are best stopping using this socket if it is showing these signs before you loose sound all together. I am sure you can have a new socket fitted but I bet it isn't cheap. As already stated its best to use bluetooth.

Hope this makes things clear
Jay

[dwergsnot]

If you can get your hands on one, you might rather use a headset with a extUSB jack. For instance, the standard headset from the Touch Diamond works fine on the Athena.