Mogul will not play file as an alert??

[Mr_Sinister]

Hello all. I have a wav/mp3 file that I'd like to use as my new message alert. When I select the file from the file explorer on media card, the file plays fine. However, when I assign this same file as the alert file, it will not play? Any thoughts?? Thanks folks!!

[aledc78]

Hello all. I have a wav/mp3 file that I'd like to use as my new message alert. When I select the file from the file explorer on media card, the file plays fine. However, when I assign this same file as the alert file, it will not play? Any thoughts?? Thanks folks!!

did you save it in the ringtones folder in My Documents?

[Mr_Sinister]

Tried it; didn't work. Also, I'm using other files as alerts that are not in the ringtone folder successfully?