No sound from speakers or headphones

[pocketables]

Hi all.

I have the X9500 Shift and noticed a few days ago that its audio capabilities stopped working. I don't listen to music or watch videos very often, so I'm not sure when the problem began, but I do know that it used to work (my unit is about 3.5 weeks old). At the moment, both the speakers and headphone jack do not produce sound regardless of volume settings.

The audio drivers are up-to-date, I've done several system restores, and I just reset the Shift back to its factory settings using the recovery partition. I thought that would've done the trick, but it didn't. The sound is just gone.

Could something have happened internally to "break" the audio functions? I'm not a tinkerer/hacker/modder, so cracking open the Shift isn't an option for me. The problem isn't major since I don't use the Shift for multimedia purposes, but I'd still like everything to work. Any suggestions?

Thanks :)

[Pantaloonie]

The snapvue side controls the audio - have you hard reset it?

[facdemol]

hmm sounds like hardware problems.maybe related to the headphone jack inside the unit. i've seen these things happened with laptops, most of them because of poor electric/mechanic contacts or simply a manufacturer flaw. you should send the unit back to warranty repairs, this will most probably mean dissasembling the shift.
anyway both headphone and internal speakers are linked via the same controller and audio amplifier. could be those chips that give you the problem, or it could be that jack i was talking about. let the service guys sort them up and.. good luck.. and.. be patient.. IT WILL TAKE TIME.........

[pocketables]

The snapvue side controls the audio - have you hard reset it?

Thanks for the tip. It didn't fix my audio issue, but it did make me discover that snapvue was gone! I pressed the snapvue button and was stunned to see nothing but a nice blank screen. If it wasn't for cmonex's solution (http://forum.xda-developers.com/showthread.php?t=379591), I would've come back crying about how to get snapvue back.

@ facdemol: I was afraid of that. My husband said something about the amp yesterday but I was hoping I'd hear different here. Thanks for your help.

[cmonex]

Thanks for the tip. It didn't fix my audio issue, but it did make me discover that snapvue was gone! I pressed the snapvue button and was stunned to see nothing but a nice blank screen. If it wasn't for cmonex's solution (http://forum.xda-developers.com/showthread.php?t=379591), I would've come back crying about how to get snapvue back.



you mean you had to use -mode0 option to exit bootloader?


if yes... wonder how the hell it got to bootloader.

[pocketables]

you mean you had to use -mode0 option to exit bootloader?


if yes... wonder how the hell it got to bootloader.

Truth be told, I didn't really know what I was doing! It was my first time ever using cmd.exe, so I just ran through some of the ecshift.exe commands and checked to see if snapvue was back. I don't remember what I did to get it back (the reset command alone didn't work), but I know I entered and exited bootloader (unnecessarily, I guess!) at some point. :o

[cmonex]

Truth be told, I didn't really know what I was doing! It was my first time ever using cmd.exe, so I just ran through some of the ecshift.exe commands and checked to see if snapvue was back. I don't remember what I did to get it back (the reset command alone didn't work), but I know I entered and exited bootloader (unnecessarily, I guess!) at some point. :o


yeah then it was -mode0 that did it :P

anyway, sound still no good?

[pocketables]

anyway, sound still no good?

Yep. I'm sure my Shift feels terrible for not letting me know that it decided to be a mime!

HTC said to RMA it but I don't think I'd be able to stand all the time apart. As much as it sucks not to have everything working like it should, I'm just going to live with it. Besides, the idea of my Shift becoming a mime is growing on me. I like gadgets with ambition. :)

EDIT: I don't know how it happened, but all of a sudden the sound is working. Must've been my acceptance of the Shift's mime dream!

[cmonex]

Yep. I'm sure my Shift feels terrible for not letting me know that it decided to be a mime!

HTC said to RMA it but I don't think I'd be able to stand all the time apart. As much as it sucks not to have everything working like it should, I'm just going to live with it. Besides, the idea of my Shift becoming a mime is growing on me. I like gadgets with ambition. :)

EDIT: I don't know how it happened, but all of a sudden the sound is working. Must've been my acceptance of the Shift's mime dream!


nice to see such passion :)

if the sound ever stops working again let me know, we can test out what it is that fixes it.

[vastloper]

I have same problem with sound on the htc shift. When i startup vista with powercable then sound works. When i startup vista withouth powercable then playing sound does not work. Also the button to the shift controll center gives an error when trying to start up. Sound recording still work when playback is not functioning. When i go to device manager and disable the sound driver and enable the sound driver again then playback works again and also the shift control center works again.

Perhaps something to do with energy settings ?

I have installed vista sp1

Hope anyone has a solution.

[studdocs]

I have same problem with sound on the htc shift. When i startup vista with powercable then sound works. When i startup vista withouth powercable then playing sound does not work. Also the button to the shift controll center gives an error when trying to start up. Sound recording still work when playback is not functioning. When i go to device manager and disable the sound driver and enable the sound driver again then playback works again and also the shift control center works again.

Perhaps something to do with energy settings ?

I have installed vista sp1

Hope anyone has a solution.

hi i tooo face exactly the same problem ... though sometimes it replicates itself even when shift is on AC power ....

I have tried uninstalling and re-installing the control center, updating realtek sound drivers to latest and what not... but this problem keeps on cropping every now and then forcing me to do restarts and restarts untill it corrects itself ... there is definitely some conflict in the applications.. the point is to look out where ... all others having the same problems may give ur views ...

[genesis]

i have the same problem with the headphones...the sound driver is updated but i havent been able to solve it. maybe its hardware problem...however, the unit speakers are working very well. hoping there's a software tweak to make the headphones worked. really dont subscribe to the idea of opening the unit...i view it as a last resort.

[vastloper]

its an audio driver conflict
disable the audio driver
enable the audio driver again
then all suddenly works again

after rebooting vista withouth power cable then same problem again