Answering the Phone with ACTIVESYNC

[mobo13]

Good Morning

Our work unit has recently purchased Moguls for 10 employee's. The IT department just enabled the phone to "SYNC" over the air using Microsoft exghange server.

The problem is with the default setting of "As Items Arrive" we are not able to answer incoming calls. It appears to me as a layman that the phone is not dropping the data session to answer the phone, but hey what do I know?

We have tried adjusting the schedule to every 10 and evey 15 minutes but if we happen to be syncing, we cannot answer.

Our IT department does not know the answer.

Any Ideas

[defaultdotxbe]

what rom are you running? i had heard of some people having this issue after a rom update, but ive never had it myself

[mobo13]

I am running 6.1 Test rom but the other users are running the latest 3.39 rom from Sprint. I have not been able to find this info from searching. Do you know if people are using Activesync over the air and succesfully answering the phone and syncing??

Thanks Mobo

[defaultdotxbe]

im using DCD 3.0.6 (i think, its 3.0.something) syncing with the exchange server (emails recieved as they arrive) and im able to answer calls with no problems, and i havent had the issue with any previous roms, and ive used almost all DCDs roms since 1.6 and the leaked GPS "stock" rom from sprint

the problem people were having wasnt specifically linked to activesync, but just that it wasnt taking calls with any data connection open, i dont recall specifically what rom it was with, ill try to find the thread

ETA: http://forum.xda-developers.com/showthread.php?t=365996
http://forum.xda-developers.com/showthread.php?t=351797&highlight=EVDO

[mobo13]

Thanks for your help so far. I guess I should be more specific. What happens is the phone is not in use, it may be syncing but the screen is usually shut off. The phone rings and when you attempt to answer it it seems to mute the incoming call( the phone continues to ring for the caller) until the voicemail kicks in. Again this happens on all 10 of our phones and only since we began syncing over the air with exchange server 2007.

Thanks

mobo