RaBBitHolE
20-05-2008, 07:56 PM
Hey guys, just figured I would share with you this information and email I recieved from the Data Tech Department at Alltel this morning. Before I paste the email here, I'll try to explain why this was sent to me.
Around a month ago , I contacted Alltel Data Tech Department and pretty much made a complaint about the Weather option in the HTC Home Plugin on my Vogue. I told the guy I spoke to , who was extremely helpful for once, about how many people used this plugin, and how many people did not live in the wierd selection of cities that the plug offered.
The Tech left me his extension number, and told me he would try his best to get in touch with someone that could actually do something about getting the list updated. He explained that Alltel would have to specificaly request that HTC supply and upgrade, and that he wasn't sure who himself or I could contact to see if this was by any chance possible now , or in the future.
I went thru every post on XDA, PPCgeeks, HTCwiki, and every other forum, and web page, and coppied every single post , and thread, and single sentence I could find from people asking for Developers on this site to make way for this to be possible, and put it in an email. I also put every post I could find from people who had tried to do some type of fix to get it working and couldn't in the email as well , and sent it to the Tech that I had spoke to.
After that , I repeatedly sent emails to every corprate department, and tech department I could find for Alltel , for the past month, asking for them to make a simple way for everyone to use the weather feature on there phone. Honestly, I never expected to hear anything from anyone , but this morning I recieved an email from the Tech I had spoken too, with part of an email he had recieved attached to it.
Now I know some of you probably think that this was a waste of time, but I myself would love to be able to use the weather option on my phone, and the other small things they said they were planning. I know alot of other people use the Htc Home Plugin, on just about every phone, so I figured it was worth a shot. But anyway , heres what was sent to me. I did take out my info but the techs email is still included.
Dear Mr. *******,
This is Jim Blankenship, Supervisor for Alltel Data Technical Support Department. Sorry it has taken so long to do a follow up on your call to Alltel, but I actually just received a reply yesterday.
I forwarded the emails you sent to me on April 9 2008, and April 13 2008, to the Software Research Department, and also the Customer Relations Department, both part of Alltel’s corporate office. After six days of no reply, I sent the emails again.
I am personally sorry that it has taken this long to provide you with a response, but I finally received a reply yesterday. I have been told to inform you that an upgrade will be offered for the Alltel Touch within the next 14-21 days. Apparently, an upgrade was already under development. It wasn’t specified if it would be offered as a ROM upgrade or as a standard software upgrade, but this is what I was told would be new.
*Home Plug-in will include several new customization features, including the ability to choose any location available on AccuWeather.com for the weather application
*New options available to customize TouchFlo settings
*New options available to customize TouchFlo Cube
*New Screen Lock application will be included
*Support for several new media formats introduced by a new stand alone Video/Music Player
Again, I would like to offer my apologies on the amount of time it has taken to follow up with your Mr. *******. I sincerely hope this helps you. If you have any more questions, please feel free to contact myself, or any other member of Alltel.
Sincerely,
Jim Blankenship
Technical Supervisor/ Data Support
Around a month ago , I contacted Alltel Data Tech Department and pretty much made a complaint about the Weather option in the HTC Home Plugin on my Vogue. I told the guy I spoke to , who was extremely helpful for once, about how many people used this plugin, and how many people did not live in the wierd selection of cities that the plug offered.
The Tech left me his extension number, and told me he would try his best to get in touch with someone that could actually do something about getting the list updated. He explained that Alltel would have to specificaly request that HTC supply and upgrade, and that he wasn't sure who himself or I could contact to see if this was by any chance possible now , or in the future.
I went thru every post on XDA, PPCgeeks, HTCwiki, and every other forum, and web page, and coppied every single post , and thread, and single sentence I could find from people asking for Developers on this site to make way for this to be possible, and put it in an email. I also put every post I could find from people who had tried to do some type of fix to get it working and couldn't in the email as well , and sent it to the Tech that I had spoke to.
After that , I repeatedly sent emails to every corprate department, and tech department I could find for Alltel , for the past month, asking for them to make a simple way for everyone to use the weather feature on there phone. Honestly, I never expected to hear anything from anyone , but this morning I recieved an email from the Tech I had spoken too, with part of an email he had recieved attached to it.
Now I know some of you probably think that this was a waste of time, but I myself would love to be able to use the weather option on my phone, and the other small things they said they were planning. I know alot of other people use the Htc Home Plugin, on just about every phone, so I figured it was worth a shot. But anyway , heres what was sent to me. I did take out my info but the techs email is still included.
Dear Mr. *******,
This is Jim Blankenship, Supervisor for Alltel Data Technical Support Department. Sorry it has taken so long to do a follow up on your call to Alltel, but I actually just received a reply yesterday.
I forwarded the emails you sent to me on April 9 2008, and April 13 2008, to the Software Research Department, and also the Customer Relations Department, both part of Alltel’s corporate office. After six days of no reply, I sent the emails again.
I am personally sorry that it has taken this long to provide you with a response, but I finally received a reply yesterday. I have been told to inform you that an upgrade will be offered for the Alltel Touch within the next 14-21 days. Apparently, an upgrade was already under development. It wasn’t specified if it would be offered as a ROM upgrade or as a standard software upgrade, but this is what I was told would be new.
*Home Plug-in will include several new customization features, including the ability to choose any location available on AccuWeather.com for the weather application
*New options available to customize TouchFlo settings
*New options available to customize TouchFlo Cube
*New Screen Lock application will be included
*Support for several new media formats introduced by a new stand alone Video/Music Player
Again, I would like to offer my apologies on the amount of time it has taken to follow up with your Mr. *******. I sincerely hope this helps you. If you have any more questions, please feel free to contact myself, or any other member of Alltel.
Sincerely,
Jim Blankenship
Technical Supervisor/ Data Support