Activesync 4.5 Problem: won't connect to my device anymore

[jinx01]

so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.

up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?

[Keystone]

For WM 6 devices, on Vista you must upgrade to Windows Mobile Device Center 6.1 (http://www.microsoft.com/windowsmobile/devicecenter.mspx).

[jinx01]

i downloaded and used 6.1 on my vista machine, but it didn't work. any other ideas? i think there may be something that changed on the phone, because now, activesync won't work either...

[jinx01]

...bytheway, the phone will charge when plugged into either, but that's about it.

[gc14]

...bytheway, the phone will charge when plugged into either, but that's about it.

Just for shits and giggles, have you tried the following:

1. Using a different usb port
2. Blowing the dust out of the port on the phone
3. Using the Y adapter that came with the phone in between the sync cable and the phone

[Keystone]

First, plug into the USB, wait for the Windows new device chime, see if anything occurs in the WM Activesync.. If no Activesync connection is made (after the 'connecting' has stopped) then unplug and plug in back in another USB port. Do that at least 4 times (cycling between ports...even the same may eventually work) to see if you have a success.

Restart your PC, Soft-rest your phone and try again.

If still nothing, then don't bother plugging your phone in and then Run As An Administrator the attached batch file and then under View 'Show Hidden Devices.' You'll now see all devices that have ever been installed and retained for your OS, with the faded devices as those not currently attached/active.

Rather than the batch file you can open up a Command Promp Window with Administrator access (Start\Programs\Accessories\Right Click on Command Prompt and Run As An Administrator)

(I usually keep that batch file accessible in the root of my OS partition, just to keep it easy to clean out legacy device drivers that can cause problems.[/i])

Enter:
set devmgr_show_nonpresent_devices=1
start devmgmt.msc

Uninstall
Network adapters\Microsoft Windows Remote Adapter
Portable Devices\PocketPC

Then under Programs & Settings uninstall the Windows Mobile Device Center upgrade, and then reboot your PC. Reinstal that Device Center 6.1 update and then again connect your phone with the USB. (for the XP machine you can do all of the and unistall/reboot/reinstall the ActiveSync 4.5.

(note to self or another.....these steps to be added to the Wiki for ActiveSyn issues)

[jinx01]

well, i'm thinking that the "shits and giggles" have it. i blew into the port, plugged her in, and it connected to my xp machine, just like days of old. after about 3 minutes though, the connection dropped, and i've not been able to get it going again since. i think this rules out any software/settings problem, and looks like it's a hardware issue. i'll try cleaning it one more time a little later, and if no go, i'll have to figure a way to re-flash the stock rom (i only have a 6gb card...) and send the beast back. thanx for the input, guys (specially keystone, dang man that was one badass post with some instructions that will help someone, i'm sure.)

[gc14]

Do you have the Y adapter that came with the phone? The one with the audio jack and the 5 pin mini usb on one end and the 11 pin mini usb on the other? The reason I ask is because for some reason HTC decided to put an 11 pin mini usb connector on our phones, yet supply us with a data cable that's standard 5 pin mini usb. If you have it, just humor me and try it and see if it keeps the connection.

Oh and P.S....the "shits and giggles" wasn't just a shot in the dark. I've solved many activesync problems for people before using all 3.

[jinx01]

I actually hadn't used the cord without the Y-adapter untill today. both ways yeild the same result.

[BrokenSibik]

I've been on vacation the last week and while away i had to do a clear storage..anyway, my phone was fine but when i connect thru activesync i get an error code : 85010014 and my contacts list doesnt get updated...:S can anyone out there give me some advice or do i hafto start from scratch?
Also is there a way to find my contacts on my comp?

[treeboy]

so i thought i'd give vista's "windows mobile device center" a try on my vista laptop, and wasn't surprised to find that i couldn't get it to recognize my phone. i was surprised to find that the xp computer that i've been using with activesync for a long time suddenly stopped recognizing my phone as well.

up to now i've hard reset phone (dcd 3.04, 3.37 radio) and reinstalled activesync 4.5. no dice. please if anyone can help me troubleshoot this thing i'd be way grateful. why has my phone stopped communicating with my computers?

Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.

[robrace]

Damn! That was simple. I unchecked the "Enabe advanced network functionality" box and I'm up and running! I'll save the hoops for later. Thanks!

[flyers2114]

Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.

This is the fix almost 90% of the time......

[Tenchi4U]

Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.

Worked for me. Thanks!

[Mechcondrid]

ok ive tried all except the hidden devices thing (gonna try it now) and no go will post if it works oh im on DCD's 3.2.6 rom and the 6.1 of device center and i dont think it has anything to do with it but i just installed 2007 outlook

[lions123]

Well the hoop jumping is fun and all but I think if you uncheck the "Enabe advanced network functionality" in Start > Settings > Connection > USB to PC it may help.
Hi, thanks that work for me fine too

[boiker]

my mogul has been giving me crap with vista and xp for weeks. Nothing can solve it. I've re-flashed, downgraded, used different ports, different cables, modified the USB to PC settings.

Add this to the list of things that randomly seem to be a problem for this phone.

[Schmidty]

I had a similar situation, none of the software based suggestions fixed it. Wiggling the cord around would sometimes connect, but soon thereafter, my phone stopped charging. The USB port was the culprit, so be careful.

[Pao23]

I'm sure everyone who was having troubles figured out solutions, just thought I'd add in my dealings with this.

I just had the phone activated today (yes I bought used) and brought it to work to sync with my work outlook, well the usb cord would charge the phone but give me nothing but errors in the way of actual data connection. I was a little bummed this afternoon thinking I bought a partially broken phone. But WHILE HAVING THE PHONE CONNECTED ( I bold because I had done this multiple times while not connected and had no results) I opened the Comm Manager and clicked on the sync button at the bottom, suddenly my computer could recognize my device and I was sync'ing like a mad man.

Very possibly a stupid thing I should have done from the start, but I don't know any better since I'm brand new to all of this. I only post in hopes of helping another bummed out soul as was myself :o

[29green6]

I an running a HTC TyTN-II 4550 phone (WinMo 6.1) on a desktop PC (WinXP).

I couldn't get Activesync 4.5 to work either, but there were obvious reasons--my version of Office 2000 isn't supported (2003 is the earliest, I think) and IE and Outlook are not set as my default mail clients (-and that's how I like it-).

I didn't really need Activesync but I did want to be able to get files on and off the phone from my desktop PC through the USB cable. When I'd connect the phone, Activesync would automatically start up and spin the little logo for a while and then say "connection couldn't be made" and then I couldn't do anything--even move files on and off the phone.

What I found works is this:
1) open the Task Manager, and kill the wcescomm.exe process.
2) navigate to the folder that Activesync is installed in, and run the file named WCESMgr.exe.
3) that will popup a window, asking if you want to sync, or cancel. Press [cancel]
4) the normal Activesync window will come up, and the choices for "Sync" and "Schedule" will be greyed out, but the "Explore" button should work.

Sometimes I can disconnect and reconnect the phone without going through steps #1-#4, but not always.

With the "Explore" window you can drag files on and off the device.
I tried dragging small Word and Excel docs on and off; both converted properly when dragged onto the phone, but only the Word file would convert again when dragged off.

The phone will access the internet through the USB when hooked up this way, also.

[29green6]

Well,,,,, it worked for a few weeks. :/
Over time it took longer and longer to connect, until it wouldn't connect at all anymore. Even starting the WCESMgr.exe program myself wouldn't do it.

Un-checking the "enable advanced network functionality" option doesn't work for me--if I do that, the PC recognizes that the phone is connected (I get the regular USB-connecting sound) but Activesync never starts up at all.

What I have done was (with the phone disconnected) I checked all the options on the PC's Activesync connection settings window--this is the settings window that you can open when the phone is not connected--I checked all five boxes, set the port connection to COM1 (even though I am using the USB cable) and set the type of connection to "the internet".

The first time I did this, I got a Windows system error message I had never seen before, that said something about 'application "0" cannot start, would you like to cancel, retry or skip this program?'. I chose "skip" and the WCESMgr.exe started up, and from there it works.... at the moment.
:eek:

So another suggestion is to mess with ALL the PC/activesync connection settings, even if it's stuff you don't need anyway...
:confused:

(it still does not sync for the same reasons as before, but it does allow moving files on and off, and installing and uninstalling programs on the phone).
~