Hermes 8525 Display gone white !!! HELP!!!

[rajibu]

:eek: My Hermes 8525 display has gone fully white.. I cant see or do anything on it.. Anyone got any idea why this is so ??

8525,
Dutty's Premium Windows Mobile 6

[ultramag69]

try searching...
typed in " white screen hermes" and came up with a heap of links... heres 1 : http://forum.xda-developers.com/showthread.php?p=2254487

[southeastblue]

Did the display fade to white? Or did you turn your screen back on and find it was all white?

There's a known problem for HTC Hermes with the D-pas causing white screen, and a little mod to fix it by putting something behind the D-Pad itself such as a small very thin piece of foam. Obviously this requires taking your mobile apart.

If you flashed and then got a white screen I'd try getting into your bootloader and take it from there.... :confused:

[atcach]

Hi,
had the same problem. I took the battery out (read this in one post somewhere here) and then everything went ok. I also saw the post about the dpad, but was not nessesary. Although I think I was just lucky. I think that it happens often, you should do that.
Regards,

[rajibu]

They display faded into White.. It was working fine. one fine day, as i was replying to a text message.. or when searching phone book.. or any action.. slowly the entire screen faded into white.. once i did a restart and removed the battery a cpl of times and it seemed ok.. but now its permanently white.. i cant even enter boot logger mode.. or even if i did, i wont know or cant see that i am in bootlogger mode...

Any ideas?? :(

Did the display fade to white? Or did you turn your screen back on and find it was all white?

There's a known problem for HTC Hermes with the D-pas causing white screen, and a little mod to fix it by putting something behind the D-Pad itself such as a small very thin piece of foam. Obviously this requires taking your mobile apart.

If you flashed and then got a white screen I'd try getting into your bootloader and take it from there.... :confused:

[ultramag69]

1st, scuse please 1st post, bad day at work...

1. Does it get hot anywhere on the front of the hermes. A mate of mine had a capacitor burn out that caused white screen...

2. Try opening the keypad then reseting. This worked for mine BUT it is a pressure issue and as I closed it found that touching a certain spot in the bottom right corner of the casing would make it whitescreen again.

Other than that you might have to open up your hermes to try and fix...
Heres how to open up :http://michael-channon.spaces.live.com/PersonalSpace.aspx?_c02_owner=1

Make sure you have the correct tools though as it makes life easier. No. 6 torque key and a flat bladed screwdriver are good..
Cheers...:D

[pvrijswijck]

I just had the same problem on my TyTN. Everything but the cover and battery was replaced in warranty and now it is solved. It seem to be the connectors to the screen that crack.

[Dillsnik]

There's a known problem for HTC Hermes with the D-pas causing white screen, and a little mod to fix it by putting something behind the D-Pad itself such as a small very thin piece of foam. Obviously this requires taking your mobile apart.

Read the thread for this (http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen)and see if you are having the same problem as many of these people. It helped me figure my own problem out a lot. Good luck

[abc12345]

Read the thread for this (http://forum.xda-developers.com/showthread.php?t=321163&highlight=white+screen)and see if you are having the same problem as many of these people. It helped me figure my own problem out a lot. Good luck

This is the same thing that happened to me At&T told me it was the D-pad because that broke before my white screen issue and they replaced it for me

[camo.b]

had the same problem on a few hermes now....replaced the screen to no availl....after many other trials i replaced the circuit board under the d-pad and problem sloved.....i havnt got the know how to test the board for faults but i would agree that the board is the problem any one know what the function of the part is exactly....screen controller????

[piercednevins]

I had the same problem and was able to fix it temporarily using the foam-behind-the-Dpad-connector trick several (like 6 or 7) times but it always went white again within a few days. I finally got it to stick by loosening the tiny screws on the connector very slightly...haven't had a problem since. I'm not entirely convinced it wasn't just completely luck though. But seriously after so many times trying different thicknesses of foam and banging my head against the wall, I'm glad something worked. And now I can take it apart and put it back together in about 7 minutes, so that's a bonus! Might be worth a try if the foam thing doesn't work. Good luck.

-Nevins

[rajibu]

:) Hey thanks all you guys.. I guess its the D-Pad connector issue.. will follow the resolution suggestions.. I will let you know if that helped...

[m6speed]

mine fades to white everyonce in a while then comes back or i have to take the battery out and all is fine. it did it when i put wm6.1 on it. was perfect before i did that.

[duke_stix]

hi there
ive been having this issue for ages and have opened my handset to reseat the connector no fewer than 14 times in the last 2 weeks

today i had a breakthrough though,

what i did was completely cleaned the connectors using rubbing alcohol and a q-tip

the important bit: RESEAT the connector properly. it may look like its reseated but look at it side on and it should be perfectly flat, and if necessary push on it a little to make sure its seated

then, on the back cover (which you removed to get access to th d-pad) you'll notice a little rectangle 'pad' there roughly in the same place as the d-pad connector

get a white sticky label, or a post-it note or whatever and stick a little piece over that

then seal your phone back up and it should work.
i cant promise anything though, and any damage you do to your phone is entirely your responsibility