New LCD for HTC touch cruise problems

[mamrai1]

i've recently changed my lcd screen of cruise. The new screen has more brightness than the old one but lesser contrast. Is really dissapointing when you look at it from a small angle. (too bright). I sent back the cruise at HTC representative in Cyprus but they said that these are the new screens they install and can't do anything else. Anyone experienced any similar problem?
Is there a hidden service menu you can adjust the brightness?

[sonus]

Besides the included HTC Brightness application that is by default part of your apps in HTC Home, you can change brightness in Settings>>System Tab>>Brightness

[mamrai1]

You mean th backlight? it's not a problem with the backlight. the lcd has too much brightness and little contrast.

[mamrai1]

i've uploaded 2 photos of the cruise to see the screen

[sonus]

It looks like a bad screen. I would try to get them to replace it again.

[Reuvenm]

I have exacatly the same problem!
where did you get your screen from?

I ordered mine from a chinese company on Ebay (please see my TC dismantling instructions here for details) and got the same results:
the viewing angle and contrast is not as it was, and I compared it to a new TC. It's hard to see something from the side, botton-angle view is blanked.
One lab's technician told me the LCD's probably not original or dropout, as "it should cost 100$ and more"...
I ask the supplier about that and they insist they checked it before delivery and may be "I'd fitted it wrong" (?!)
There is no 'special' fitting there, and only one ribbon connection, so it's either working or not - nothing to do with viewing angle and contrast.
Any help on this TC issue is welcomed

[Reason4444]

It's like Orbit II screen.. Poor viewing angle.. :(

Screen quality is mainly difference of touch cruise and orbit II.. But it's like replacement parts of TC same as orbit II unfortunately...

Sorry for my English...

[paulDJ]

Hi also.

This is clearly a miserable story. My screen broke and I also obtained a replacement screen through Hong Kong (via a UK reseller) which suffers exactly the snags you have (dodgy screen contrast and very poor viewing angle). I think it's rubbish but what's the alternative apart from an OEM high cost fix? For info I think the poor performance in these screens is a standard feature as the first screen replacement had slightly different fixing/alignment lugs and was replaced by a different unit with the correct lugs. Both units however had identical poor screen performance. Has anyone replaced a screen with performance identical to the original??

Many thanks and great forum/very helpful thread.....

[Da_Kem]

I have mine replaced 3 weeks ago due to a small accident with my phone, fortunately I have a insurance on it and I let it repair by official HTC dealer.

I donot have the issues as described here... Maybe this can help you in contacting the suppliers you used..

[epxguy]

I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.

[static86]

I had to replace my screen aswell.
I ordered the part trough an ebay seller. It cost me around 45 euro's incl. s&h.
The screen works but starts up in what's best described as "save mode" = 4 color low res.
But when the device turns into standby mode and awakes again the screen shows normal res and colors and is very much the same Q as the one that was replaced.
No contrast or view issues though....

[g0r3t3x]

im happy to see im not the only one with this problem.


I gave back my touch cruise to HTC because i broke my LCD.


same problem, the display has a lot of brightness but not a lot of contrast, and the view angle is poor!


i called my htc vendor and he tolds me that's the new LCD from htc.


PLUS:

My htc came back with a hole, like if he fall.... im very angry.

[- vOnAm -]

Wow, I am totally freaked now...

I just droopeed, ehm ok I confess, I did a Hulk slam with my HTC cruise just yesterday (personal issue...love sucks) anyways, I am about to get my lcd replaced for $130 I hope I dont suffer.

I do however need one help, it seems that my HTC is still functional, I could recieve calls, although I cant be sure of anything else since my screen doesnt display anything. The casing is all cracked and partially open :p.
But Windows Sync still works perfectly, my only question is: Is there any way I can save my smses? Perhaps it is filed under a certain folder?

I really need my sms it contains some data that I have not saved into notes, unfortunately I have not installed anyback up programs. I have looked around the folders on the internal memory but cant find it, Is there hope for me still?

[Reuvenm]

Well, here is a really nice helper to LCD-less units:
Download the free My Mobiler (http://mymobiler.com/) and use it's on-desktop-screen simulator to manage your phone.
Otherwise you can go Explore the unit with ActiveSync for any data you may need.
http://mymobiler.com/mymobiler12.jpg

[jskyline]

Just to report. I got my LCD screen replaced by Pocketpctechs.com, has the wash out screen problem.

[epxguy]

I have owned a TC since Feb 08. Earlier this month the top half of screen would not display. Returned to HTC USA for repair. They claimed TC out of warranty for several reasons, including breaking security seal. None of reasons were accurate, but agreed to pay approx USD200 for repair as I need my phone. Unit returned with poor quality "washed out" screen described above. Sent phone back and was told they did not see any problems. I called and directed them to HTC website so they could see pictures of what the TC display should look like. It seems repair was made with the "available" replacement screens. Requested replacement phone if they cannot repair to original quality. Called my vendor, Mobile Planet for assistance but they could/would not help. After discussing with "management" a HTC cust svc rep emailed an offer late last week to replace with a generic english phone. Email stated replacement phone would be the same model, but with different part number? HTC rep out of office to answer questions/resolve until next week. Will update post with outcome.

HTC screen repair issue may be a big problem since they could not replace with screen of original quality. To solve my complaint, HTC provided a replacement phone. HTC stated it was a refurbished unit, but I think it was a brand new phone. It is my guess that for some odd reason, HTC is not able to provide OEM screens.

I do appreciate that despite all the costs and time I spent to get a solution, in the end, they did solve my problem.