no sound when making a call

[angus99]

I am having a major problem making calls on this phone. when I dial a number there is no sound from the speaker at all. I can't even hear the phone ringing unless I put the phone into speaker mode. However the phone wrks fine for incoming calls

Am I missing something obvious here in the settings or is it more likely to be something wrong with the phone.

[bizon]

I had the same problem. For me hard reset solved it.

[angus99]

Just tried the hard reset the speaker is still not working.

To be honest when I first got the phone I had the same problem but assumed I was doing something wrong. I put the sim back in yesterday and it was working fine. Today the problem seems to have come back, so looks like it must be a hardware problem.

Anyone else with a similar problem.

[angus99]

Update - Speaker is now not working on incoming calls either.

[Spawn12]

Time to return for a new one i think

[Dark Fire]

I agree. The speaker might have dodgy wiring.

[angus99]

Looks like its going back tomorrow. However from speeking to the guy at expansys today it doesn't look like there is'nt any stock left.

[Dark Fire]

You could keep it for a while, then send it back when stock is due, I suppose. The new stock should have the improved ROM! :)

[jmermel]

I am having a major problem making calls on this phone. when I dial a number there is no sound from the speaker at all. I can't even hear the phone ringing unless I put the phone into speaker mode. However the phone wrks fine for incoming calls

Am I missing something obvious here in the settings or is it more likely to be something wrong with the phone.


There are 2 sound controls . One for the system and one for the phone. Look at the arrow on top.......

[angus99]

Just recieved my replacement unit from Expansys. First thing I noticed is that on intial boot up the location was already set to london, the manuals are also european. Does this mean I now have a full UK release model rather than the original Hong Kong one. If so then I guess this is a bit of a bonus and makes up for getting a faulty handset in the first place.

Any other differences between the Hong Kong version and the UK version that I can check to confirm this?

[adesonic]

I ourchased mine from expansys on 17/6/08 (i.e. it left them on the 17th) mine appears to have the newer European ROM, location was set to London etc. but the charger block came with an adapter to fit UK power sockets which makes me think mine is still an import.

However, I was able to register it on the HTC UK Website which tells me that my warranty runs from 5/30/2008 ~ 8/30/2009 - the site is also offering me downloads for the device (currently sprite back up and a hotfix for a charging problem)

[Spawn12]

Just recieved my replacement unit from Expansys. First thing I noticed is that on intial boot up the location was already set to london, the manuals are also european. Does this mean I now have a full UK release model rather than the original Hong Kong one. If so then I guess this is a bit of a bonus and makes up for getting a faulty handset in the first place.

Any other differences between the Hong Kong version and the UK version that I can check to confirm this?


You can check what rom version it is...as far as i know, the new uk models have a rom version of 1.37. So if yours has that then its the uk spec Diamond.

[Tactica]

I have similar problems. After some random period of time, the whole phone goes completely mute. I can't hear anything,not even the dialing tone when making a call which is incredibly frustrating. I don't get notification sounds either,nothing. If I go to the ringtone options and try to play any ringtone I get an error message, that the file cannot be found or is corrupted.

The problem only goes away when I restart the phone,but comes back after one phonecall.

I've only had this phone for 3days, and this is my first wm-phone. I haven't installed any software yet.

[bds008]

guess im not the only one. no ringtone, no sms alert, no alarm sound, cannot hear person on the phone. problem is its so random can be working one minute, then all i need to do is adjust the volume and then its gone, or just sitting there working and then i receive a call and all of a sudden i can't hear anyone. i can live with a laggy TF3D interface but this renders the phone useless

[Tactica]

People still expiriencing this like I am? I was watchin an divx-encoded avi yesterday after a softreset to enable sounds. Movie played fine for 10minutes, but after I had to pause it for a few seconds the sounds were gone again. Incredibly frustrating.

[flashflash]

UK Rom here and also experiencing random issues with volume and notifications. Poor testing from HTC IMHO.

[Spawn12]

UK rom here as well and as far as i can see, im not suffering from any of those problems you guys are having.

To me it seems like you got dodgy phones...id get them replaced or fixed asap. I wouldnt live with a phone that acts like yours above.

[thommic]

Same issue here. But if this is really the case. Why does it work after a softreset then?

I believe more it's a softwarebug in the radiorom.

[thommic]

Any updates here?

[Dilirium]

Same here....Problem started today.
Speaker is working fine; I hear my ringtone and all other sounds, when I put it on "speaker" during a call it works aswell. When I just pick up the call I hear nothing.

I had the 1.37 ROM flashed and I reflashed it his afternoon with the new official ROM released by HTC to see if it solved the problem.
But still the same problem, soft and a hard reset didn't help either.
So I think I have to say goodbye to my Diamond..:(
I hope the repair service from HTC is fast, any one any experience with that?

[leomandelbrot]

hey guys, any update of this critical issue?

thanks in advance!

[rage_q3]

I got the same problem with sound - sometimes the sond completely disappears...

[snufkin]

I had the same problem. Lastly, I found out that it was caused by a faulty sim card. After sim replacement, everything runs smooth.

[rondol1]

I did have this issue too. Eventually, HTC profided another Diamond. Since then everything works great (same configuration). It looks like it is a hardware problem.