no ringtone after a while

[xivius]

Hi!

I have a very strange problem... after a while I have no ringtone (sound) any more.... I select a tune, it works ... but after a while there is no sound when a I receive a incoming call..

Sms, email sound etc are ok, but no ringtone with a incoming call....
When I do a hard reset, everything is ok for a while .... but after a xx period
its gone again ...

Suggestions ? I've done no reg tweaks etc..

Suggetions ?

[trevortang]

I experience the same problem after disconnecting my bluetooth earphone.

[freeza007]

Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.

[citats]

Please see my thread they are related!
http://forum.xda-developers.com/showthread.php?t=399430

[xivius]

so it might be a BT problem .... any solutions found ?

[bds008]

My phone just loses audio altogether after a period of time. I am not using BT, havent even setup a headset for use yet. MP3 plays but no sound. SMS no sound. System Event no sounds. Incoming call ringtone doesnt play. Call conversation i get no sound. I can't figure what triggers it. Phone can just be in sleep mode, i receive a phone call and no ring. Even adjust the volume sliders and then it will lose audio straight away.
Another strange audio issue i have is the Alarm doesnt work. Alarm will start to play but then device will freeze after 1 second of trying to play the alarm tone. Soft reset is the only way to fix it, after which it will lose audio again after a while. Have already done numerous hard resets and run a clean device with no programs or tweaks applied. SAME ISSUE!!!! I can put up with a laggy interface but no audio renders the phone a brick! Please help!

[xivius]

Someone a suggestion for the problem?

[bds008]

Xivius is ur problem similar to mine? Or is urs the Bluetooth issue mentioned by the others? i been running round in circles. HTC Aust told me to go back to TW. Taiwan told me call Singapore. Singapore told me to call Vietnam HTC Support cos apparently thats where my unit originates from. bought it off ebay so wouldnt know

[kenny89]

Xivius, did you got that problem fixed?

[freeza007]

Same here, "sometime" after disconnect BT stereo headset, my phone go muted. even adjust volume doesn't screen doesn't hv sound. Problem occur randomly. hard reset didn't help. I get around 10% chance to hit the problem after using my BT.

I'm now using wired handsfree, same problem happen! seems not BT, it's more related to the HTC music player?

[rondol1]

My story is exactly the same as bds008. I have disabled the vibration as much as I know and it seems to help a little but not all together. My phone mutes mostly when I am answering a call, but also on more occasions. It seems quite randomly.

I don't use BT at all and I haven't installed anything 3th-party wise.

I want to contact HTC Netherlands about this, but as I am in the middle of moving to a new home, I haven't found the time yet. I don't want to try 1.37 because of the warranty. (And I would like to keep it Dutch....:rolleyes:)

[xivius]

Any updates on this problem ? Solutions ?

[bds008]

xivius, i had to send my unit back, they reckon its gonna take 10 business days to test and repair, if its a confirmed hardware fault unit they will give me a replacement unit. Kinda dissapointing considering the phone can be considered Dead on Arrival. Looks like i wont see my phone for at least another 2 weeks, and i only had it three days.

[Spawn12]

Any updates on this problem ? Solutions ?


If your running an older rom then perhaps you should look into flashing the Diamond with a newer rom and see if that fixes the problem. But if you want to keep your warranty then why dont you send it back??. Get HTC to fix it or send it back to where you got it from and demand a new replacement.

REason i say this is because you posted this thread nearly a week ago and as of today...no one has a solution but yet you still have the phone??. Seriously if it was me, the phone would have gone back straight away for a replacement or refund.

[hammiboz]

Seems like it's getting more people into this problem. 1st i thought im the only one who caught in this unlucky unit. I explained in numerous forum no one seems to know the causes or what da fark im talking about. I did an update to 1.37 too and it's doesn't work either.

Yes the phone "TOTAL MUTED" randomly, particularly after conversation. Only soft reset can restore the sound. Did a few times hard reset too, won't work. Sent back to HTC last week, don't know how long it will take.

Btw i'm glad to know someone actually had this problem, too :D :p

p/s: Since i thought im the only one got such bizzare defect unit. So.....

[rondol1]

Good to read that 1.37 doesn't bring any solution. I was hesitating to try.
Funny thing is that since I contacted HTC about the exchange procedure, my Diamond hasn't muted spontaniously anymore! it seems that it has become attached to me...

[xivius]

Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...

[gxprice]

Today I've sent my Diamond to HTC (via 2call.nl) for repair ... lets hope they will give me a new one fast ...

I've had my device for 2 days and have upgraded to 1.37. I confirm I have the same problem where the phone doesn't ring at all no matter what the settings. I haven't even switched on bluetooth yet so it can't be that in my case.

If I have "ring", no sound, the unit just flashes. If I have "ring and vibrate", the unit vibrates perfectly; again, no sound. In other words, no combination of events brings up the sound. The sound is perfect when in the ringtone selection screen though.

Since there are a few people with this problem, it may be that it's a ROM issue. Since we all got our phones from different places at different times, it's unlikely to be a manufacturing fault...

Here's hoping for a solution from someone ....

Regards,

Gary.

[gxprice]

Folks,

I've just discovered the following thread:

http://forum.xda-developers.com/showthread.php?t=399430&highlight=Ringtone

In post #30, I found the answer to my problem :D:D:D

Basically, I didn't realise that the HTC volume control manages Windows and PHONE volume seperately (why the heck can't they put both on the same screen like with the WM volume control :confused:)

I really hope that others with the same problem in the thread can fix their problems with this!

Regards,

Gary.

[bds008]

Gary, glad to hear ur problems been fixed. I had my phone 3 days and its been sent back to HTC taiwan, they gonna take 2-3 weeks to get it back to me apparently. I checked out the thread you are talking about, obviously i can't test it now, but im sure it shouldnt make a difference if you use HTC volume control or the windows volume control. And yes i did know thw HTC one can control either phone or system separately. Basically i could get the phone to fault and lose sound just by sliding the HTC volume slider up and down, or when it did fault, sliding the HTC volume slider and setting it to vibrate and back up again made no diff, so i dont think it has to do with this? Hopefully my replacement or maybe even repaired unit dont have the same prob. Maybe those that have the prob and still have the phone can test out the suggested fix and report.

[LtnKowalski]

I just bought a new phone few weeks ago, updated it with the latest rom available at HTC website. Seems that I'm experiencing the same problem, after X amount of time all the voices are gone, forexample only the vibra goes on when someone tries to call me.

Has anyone found a solution for it? Or is the only solution send it back to HTC?

[mancsoulja]

I Had the same problem with my touch dual, in the end i had to send it back to htc and have it replaced :mad:

[Mike0210]

Hi,

same to me, can you please test things i posted here in other Thread :
http://forum.xda-developers.com/showpost.php?p=2782296&postcount=74

Best Regards

Mike