BadDay - HTC TOUCH xv6900 crack body!

[ka911]

bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone:(

http://img207.imageshack.us/img207/880/dsc00974ym5.jpg
http://img206.imageshack.us/img206/8804/dsc00975mt4.jpg

Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?

is there any place I can go to buy a new body shell for my phone?

**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html

do you thing it will work with verizon phone?

[TheChampJT]

You may not be able to use it with Verizon, but you can always check. Don't feel bad, your not the only one with the bad housing, it seems there was an entire shipment of these with bad housing. There is a sticky thread over at PPCGeeks with a bunch of people with this problem. Mine hasn't yet, and I pray everyday it doesn't! But, Verizon is giving you BS, I don't think they want to take responsibility for it, I'm sure tons of called with the complaint. My suggestion would be to call, and get to the highest supervisor possible and then give your complaint to them, stating others have the same problem. Also, if you have insurance, it should replace, but try to get the new one free of charge, since it's a defect.

[ka911]

you see, when I was at there store and they called they told me that they NEVER received and complains about this phone has any problem (NEVER) I told the Manager that they are some people having the same problem, they told me that they never see one and Verizon they don't replace it but if I want I can buy another one and pay full price for it! ( I will never do that)

[TheChampJT]

Personally, I hate going directly to the store, too busy, and way too many "techs" that have no idea what there are talking about! Sometimes when I'm there I just want to pull the Touch out and say hey look I have GPS!!! Anyways, your best bet is to call the 800 number. Anytime I needed anything I call customer service, have them note my account after resolving the problem, then walk in the store with no problem at all.

[ka911]

I will do that first thing in the mornning! thanks for the info.

[TheChampJT]

No prob! Just make sure you throw some anger in, of course, without being directly rude. I always give the, "I paid a good bit of money for this device and you can't do anything for me!" Always seems to work well! Good Luck!

[ka911]

Good news! I'm geting a new phone in three day :D as replacement. I really did not say a lot and the girl how is helping me was very nice. we talked for 5 mins and I got my new phone..

[ka911]

**UPDATE**
wow, I have my new phone and I'm running OMJ's ROM :D, I have GPS, WM 6.1, and JAVA.

[m28m2003]

bad day for me! I had this new phone for the bast 20 days, and today I found out I have a crack on my new phone:(

http://img207.imageshack.us/img207/880/dsc00974ym5.jpg
http://img206.imageshack.us/img206/8804/dsc00975mt4.jpg

Verizon told me that they can't do anything about it, and they can't replace it too. What can I do?

is there any place I can go to buy a new body shell for my phone?

**Update**
I found this site, and they are saling HTC Touch CDMA OEM black housing w/ digitizer
http://cnn.cn/shop/touch-cdma-black-housing-digitizer-p-2377.html

do you thing it will work with verizon phone?

You can buy the new housing from truesupplier.com

http://www.truesupplier.com/oem-full-set-housing-cover-faceplate-for-htc-touch-sprint-verizo-pr-16836.html