Poor wireless LAN performance

[Hennes19]

Hi there,

I'm experiencing, that the WirelessLAN-Quality is extremely poor.

I'm next to my router and the Touch Diamond offers my ONE green bar and Rx-Rate of 1 to 12 MBit.

Is anything wrong? I already set the battery settings to maximum performance.

Thank you,

Hennes19

[s1rl4ncel0t]

NO, it is not normal...

It could have also something to do with your router...

Have you tried you diamond with another router and see if the problem remains? If yes, than I would advise you to update your ROM to the lastest available version.

But first try to hard reset your device WITHOUT THE SIM CARD INSIDE.



HastaSSSS

[nickytheshaft]

why without eh sim card?

[s1rl4ncel0t]

I don't know why...but one thing I know: sometimes when I reseted with the sim inside, I had some issues afterwards, like icons that didn't show up...other wi-fi problems, etc, etc etc...


I don't if it makes any sense, but since I started reseting and flashing without sim cards of sd cards inside, I've never had a single issue with any of my devices, this Diamond or any of the previous.


I don't have on my device not even 5% of the issues other user write on this forum. I could be because of this...I don't know...



HastaSSSS

[nickytheshaft]

will try on my nexr reset, it won't kill me after all :D

[Hennes19]

Maybe a "WM beginner question", but how can I hard reset my device?

Is there a shotcut or via Start-Menu?

Thank you very much!


NO, it is not normal...

It could have also something to do with your router...

Have you tried you diamond with another router and see if the problem remains? If yes, than I would advise you to update your ROM to the lastest available version.

But first try to hard reset your device WITHOUT THE SIM CARD INSIDE.



HastaSSSS

[s1rl4ncel0t]

Press simultaneously the:

Volume down button
Enter button (big round button inside the white light ring)
Reset button (remove the back cover, it's the red button underneath the pen)



HastaSSSS

[straissman]

That's interesting. I have the same problem with my Diamond since my last hard reset.
Even when I am close to my WiFi router, the Diamond loses the signal and has to reconnect every minute. Wireless LAN Performance is also very poor. Via HSDPA the weather updates takes a second or so. Via WLAN it takes about 10-15 seconds! Is there another chance to fix this accept for another hard reset?

[ZuinigeRijder]

Maybe a "WM beginner question", but how can I hard reset my device?

Is there a shotcut or via Start-Menu?

Thank you very much!

You can also do it via the Start menu, instead of the 3 button approach:
Start -> Settings -> System -> "Opslag wissen"/Erase Storage? -> 1234

[Hennes19]

Thank you very much, but unfortunately, I have got the same problem.

My ROM-Version is 1.37.407.2 GER
ROM-Date 06/15/08
Radio: 1.00.25.03

Is there any new software, I can try?
I have the possibility to send it back to amazon. Shall I do this?

I have to add, that the bottom region (around the sim card) gets extremely hot (not the battery)


Thank you



Press simultaneously the:

Volume down button
Enter button (big round button inside the white light ring)
Reset button (remove the back cover, it's the red button underneath the pen)



HastaSSSS

[straissman]

Thank you very much, but unfortunately, I have got the same problem.

My ROM-Version is 1.37.407.2 GER
ROM-Date 06/15/08
Radio: 1.00.25.03

Is there any new software, I can try?
I have the possibility to send it back to amazon. Shall I do this?

I have to add, that the bottom region (around the sim card) gets extremely hot (not the battery)


Thank you

I have exactly the same ROM and Radio Version and my Diamond also gets hot at the bottom, so we probably have got faulty devices.

[Hennes19]

I will call HTC hotline tomorrow and I will post the result ASAP


I have exactly the same ROM and Radio Version and my Diamond also gets hot at the bottom, so we probably have got faulty devices.

[s1rl4ncel0t]

ALL diamonds are very hot. However, I noticed that depending on the ROMS some make the device hotter than others. It could also be my senses, since I didn't measure it with any kind of thermometer.

Try a different ROM.There are plenty of choices now. Just download and install them.

You can find them all under the ROM development section.




HastaSSSS

[Hennes19]

Thank you,

but, can I make a rollback, if nothing else works?

I'm afraid of loosing warranty if I try a different ROM

Do you have an advice for a ROM newer/better than mine

;-)


ALL diamonds are very hot. However, I noticed that depending on the ROMS some make the device hotter than others. It could also be my senses, since I didn't measure it with any kind of thermometer.

Try a different ROM.There are plenty of choices now. Just download and install them.

You can find them all under the ROM development section.




HastaSSSS

[webvan]

Hi there,

I'm experiencing, that the WirelessLAN-Quality is extremely poor.

I'm next to my router and the Touch Diamond offers my ONE green bar and Rx-Rate of 1 to 12 MBit.

Is anything wrong? I already set the battery settings to maximum performance.

Thank you,

Hennes19
Make sure the power/battery mix is indeed set to "maximum performance", it reverted back to "maximum battery life" on mine the other day for some reason and wifi is USELESS in that mode, pretty decent with "maximum performance" though although battery life drops like a rock.

[jones23]

i've experienced the same symptoms as mentioned above.

i also got my diamond from german amazon and the firmware is still stock.
setting the wlan power management seems to help, but as said before it drains the battery.

but maybe the problem is somewhere else: i read in some submenu of the phone, that the wlan disconnects itself when it no internet connection is required.

[daride]

Did you already try going into (menu in touchflo3d) settings -> wireless lan -> powermode -> powermode -> "best performance"?

Don't know if I translated it correctly cause I got a dutch one.
However, this solved it for me. Normally the powermode of wireless lan is set to "best power saving" and well..that causes a weak link between your router and the phone.

You can try changing it, perhaps it helps :)

[Radeon123]

Using the stock rom 1.37.45.1 UK and both TLR roms I have an excellent signal to my router using the "Best Battery" setting, even when I'm in the garden and my router is a good distance away. Even my grandfathers router I also get a fantastic signal, even better than my Tytn 2 had.

My router is a Netgear WNR834B V2 and my grandfathers is also a Netgear router but his was provided by sky.

Perhaps people who have bad or good performance may want to list there router in order to give and idea if it's a certain brand that may be causing the problems.

[Hennes19]

I will call HTC hotline tomorrow and I will post the result ASAP


OK, I called the HTC hotline ... with no result.
My ROM-Version is the latest for the german model

The temp.problem is a known issue but they still have no workaround.

The WLAN performance is unknown. Simple answer: Just return it to the vendor.

So, I called amazon and they will send me another one. If the problem still remains, the new phone will also go back to amazon and I'll wait for Experia X1 or Touch Pro.

Thank you for your assistance!!

[webvan]

Using the stock rom 1.37.45.1 UK and both TLR roms I have an excellent signal to my router using the "Best Battery" settingIn that mode it disconnects all the timse, it's real pain !

[Hennes19]

As promised, I tell you my experience with my new HTC TD.

After the first start, I immediately switched to wireless settings and configured my WLAN

=> The link quality is better (only a bit, but better)
=> The TD get a bit warm, but it is nothing compared to the last one (even after 3 hours of working)

Result: The first one get back to amazon and I'll keep this one the rest of my life ;-) ... ...

Maybe the next german ROM will bring more improvements!!

Thank you very much!!!

[jones23]

hi can you please tell us the rom version of the new device amazon sent.

[Hennes19]

The same as mentioned above!

I experienced no differences in software between the two.

[Diagorn]

I'm french, and I have a livebox. I have no problem with the wifi of the diamond. It is works very well