No audio after period of no GSM signal?

[ADB100]

I am running a ROM based on the HTC Official Wm6.1 (5.2.19212, WWE 3.29.707.0). I noticed this behaviour last week but put it down to a random glitch, however today in the same scenario I have hit the same issue.

I have been working in a basement where there is little or no GSM coverage - GSM icon says 'No service' when clicked. I was working there for a few hours so the Kaiser was like this for the whole time. When I eventually finished and got back above ground the GSM icon registered a few bars and I could make a call. There was no audio though - the screen displayed 'Connected' and adjusting the volume did nothing for the audio of the call. The resolution was to soft-reset the Kaiser and then everything was OK.

I had the same behaviour last week when I was working at the same place, but last week I just thought it was a random glitch, todays repeat makes me think it is something more.

Any ideas?

Andy

[AllTheWay]

I am running a ROM based on the HTC Official Wm6.1 (5.2.19212, WWE 3.29.707.0). I noticed this behaviour last week but put it down to a random glitch, however today in the same scenario I have hit the same issue.

I have been working in a basement where there is little or no GSM coverage - GSM icon says 'No service' when clicked. I was working there for a few hours so the Kaiser was like this for the whole time. When I eventually finished and got back above ground the GSM icon registered a few bars and I could make a call. There was no audio though - the screen displayed 'Connected' and adjusting the volume did nothing for the audio of the call. The resolution was to soft-reset the Kaiser and then everything was OK.

I had the same behaviour last week when I was working at the same place, but last week I just thought it was a random glitch, todays repeat makes me think it is something more.

Any ideas?

Andy


Flash a 1.65.xx.xx radio!

[ADB100]

Flash a 1.65.xx.xx radio!

Radio is 1.65.20.29.....

Plus it is security unlocked and HardSPL'd using HardSPL 3.56 from JockyW

[kimtyson]

That's a good radio, usually. Maybe reinstall the radio or have you tried other 65 radios?

Maybe this will help, http://www.google.com/search?hl=en&as_q=no+audio&as_epq=&as_oq=&as_eq=&num=10&lr=&as_filetype=&ft=i&as_sitesearch=http%3A%2F%2Fforum.xda-developers.com&as_qdr=all&as_rights=&as_occt=any&cr=&as_nlo=&as_nhi=&safe=images

[ADB100]

That's a good radio, usually. Maybe reinstall the radio or have you tried other 65 radios?

Maybe this will help, http://www.google.com/search?hl=en&as_q=no+audio&as_epq=&as_oq=&as_eq=&num=10&lr=&as_filetype=&ft=i&as_sitesearch=http%3A%2F%2Fforum.xda-developers.com&as_qdr=all&as_rights=&as_occt=any&cr=&as_nlo=&as_nhi=&safe=images

It's going to be a bit difficult to test as I am not likely to be working there again for a while.....

I'll keep an eye on it and see if it occurs again under any different circumstances.

I did search prior to posting...... :rolleyes:

Andy

[ADB100]

This has just happened again however the circumstances were different. There was no loss of GSM signal, however I did have the GPS & WiFi enabled prior to it failing. I made a call but I didn't hear any ringing, it then said connected but there was no audio. I soft-reset and it is now working again.

I have since enabled WiFi and started TomTom and tested it again and it is working so it doesn't seem consistent.

I upgraded the Radio at the weekend to 1.65.24.36 so this has happened on two different radio versions as well.

Has anyone else seen this behaviour? Is it possible the Kaiser is faulty? (I don't think so, but you never know?)

Andy

[wireless_one]

This has just happened again however the circumstances were different. There was no loss of GSM signal, however I did have the GPS & WiFi enabled prior to it failing. I made a call but I didn't hear any ringing, it then said connected but there was no audio. I soft-reset and it is now working again.

I have since enabled WiFi and started TomTom and tested it again and it is working so it doesn't seem consistent.

I upgraded the Radio at the weekend to 1.65.24.36 so this has happened on two different radio versions as well.

Has anyone else seen this behaviour? Is it possible the Kaiser is faulty? (I don't think so, but you never know?)

Andy


there is anohther thread that seems related.

http://forum.xda-developers.com/showthread.php?t=352906

Might prove to be a good place to see if any of your issues are related. Still no fix, unfortunately . . . :(

[hardik119]

I live in area where there is no 3G coverage(ATT sucks!) so I have to turn off 3G functionality in the phone. If I keep 3G mode on then everything works fine but I get the same problem of no audio.

So I suggest try turning off 3G mode when you get this problem and see if this fixed the issue.

Hope that helps,
Regards,
Hardik

[thedogger]

I've had this happen twice on AT&T in the last two weeks with official released ROM 1.62.502.0, 1.27.14.09 radio. Both times it happened after I was in an area with sketchy coverage, then returned to good coverage. It was also in a 3G coverage area that would go back and forth between 3G and 2G.

I have a friend who has the same stock ROM and radio, AT&T Tilt phone, who this happens to all the time. He believes it happens when his phone goes to G, and then back to E. Typically that happens if you are close to losing a signal, the phone reverts to GPRS, then bounces back up to EDGE.

I just tried an experiment with some aluminum foil wrapped around the phone to attenuate the signal and bring it back, and couldn't reproduce it. But I don't have 3G here today, so no idea if this is some kind of interaction with 3G.

I don't see any correlation between this and the other thread where the phone ringer is going to zero volume. For me this is complete silence on the call in both directions, even though the phone says connected. When you dial a number, you don't even hear the ringback tone while the phone is ringing on the other end. The other person cannot here you.

One odd thing - I tried to play an MP3 file when the phone was in this state, and heard nothing. I toggled the system volume up and down, to mute, to vibrate, back to full, it didn't make any difference -- still no sound.

[ADB100]

I've had this happen twice on AT&T in the last two weeks with official released ROM 1.62.502.0, 1.27.14.09 radio. Both times it happened after I was in an area with sketchy coverage, then returned to good coverage. It was also in a 3G coverage area that would go back and forth between 3G and 2G.

I have a friend who has the same stock ROM and radio, AT&T Tilt phone, who this happens to all the time. He believes it happens when his phone goes to G, and then back to E. Typically that happens if you are close to losing a signal, the phone reverts to GPRS, then bounces back up to EDGE.

I just tried an experiment with some aluminum foil wrapped around the phone to attenuate the signal and bring it back, and couldn't reproduce it. But I don't have 3G here today, so no idea if this is some kind of interaction with 3G.

I don't see any correlation between this and the other thread where the phone ringer is going to zero volume. For me this is complete silence on the call in both directions, even though the phone says connected. When you dial a number, you don't even hear the ringback tone while the phone is ringing on the other end. The other person cannot here you.

One odd thing - I tried to play an MP3 file when the phone was in this state, and heard nothing. I toggled the system volume up and down, to mute, to vibrate, back to full, it didn't make any difference -- still no sound.

Yes, this sounds like exactly the same issue I am seeing. The volume drop to zero is something different - I can move the volume slider up and down when this happens and there is no audio in or out, the only resolution is to soft-reset.

At least it sounds like it isn't a faulty Kaiser:rolleyes:

How do you go about raising this as an issue with HTC in an attempt to get them to fix it?

Cheers

Andy

[tankers]

I am also having this loss of sound issue. In a very unscientific test, I seem to have narrowed it down to my use of voice command. By any chance are you using voice command? I turned completely off via the settings and have not had the issue in almost a week. Prior to that it was almost a daily occurrence.

[thedogger]

Yes, I have been using MS Voicecommand. Maybe there is a particular build at fault. Last time I had this problem was earlier today, with MS voicecommand 1.6.19209.Bengalih.

I'll try running without Microsoft Voicecommand at all in a fresh ROM for a while, see if that changes anything.

[sergeb]

This sounds like the issue discussed here - http://forum.xda-developers.com/showthread.php?t=392606 - and here - http://forum.xda-developers.com/showthread.php?t=390977 - discussion in both threads have died for there was no solution found yet... I had to switch back to Hermes but still keeping the Tilt in the hope that there will be a solution that will bring it back into the usable state.