They want to give me a Samsung i760

[scotcha12345]

Hey all,

I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.

I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks

[aguas]

Hey all,

I recently dropped the ROM down to the stock. Then did SPL 2.4, upgraded to the Sprint .exe, then threw on the most recent radio 3.42.30 after 1.2 unlocker, and then went back to SPL 2.4 and ROM 3.2.2.
I haven't for the life of me been able to get Data Back. It continues to tell me that login/password are incorrect. That was on Radio 3.42.30/ROM 3.22
I even flashed it all the way back to the Stock Rom, then tried changing the login/pw which didn't work.
Then I read a comment by DCD that I would most likely need to call Verizon to have them check it out. They suggested reprogramming, then taking battery out and reinserting. Then same password/login problem. So i manually inserted the password. nothing. Then they suggested programming with option #2. Still same problem.
They asked if I wanted to get a refurb, which I thought cool. They told me they only had samsung i760's.

I've been furiously reading/searching for 2 days now. I'm suprised I can't get this fixed. Help would be greatly appreciated as I really like the phone and don't want to have to exchange it.
Thanks

Ask the rep to do a DMU reset. it resets your phones data settings. you need to do it if you relock on VZ phones.

[scotcha12345]

So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.

Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?

[serfboreds]

So, the tech support guy decided not to do a DMU...apparently sending me a refurb is easier. They were able to find one in the system.

Other than flashing to Stock ROM/Radio, is there any other necessities to save my warrantee?

No, you should be fine with stock bootloader, radio and ROM.

[x51]

A Reset is easy.. you just got an idiot on the phone.

I found that each time I reflashed the radio.. I have to do one of the following:
1) Call and have them reset my A key
2) Call and have them reset my data.

If you get the massage you arent authorized when you make a call.. you need the Akey reset.

If you get a Wrong password error while using data.. you need the Data Services Reset.

Every call goes the same way..

I tell them that I need my Data settings reset.. I tell them it happens each time I hard reset my device and I'm a software developer and often need to hard reset... This is routine call for me.

They ask me what the error is and then proceed to go through 20 minutes of troubleshooting making me put in passwords and taking out the battery.. I ask them if they could reset my data after each thing they try, and they say they don’t think that’s the issue... Finally after 20 or 30 minutes of this.. they ask me to hold.. they come back, ask me to try it and it works.. I ask them what they did... they say I figured I'd try resetting the data.. and act like they thought of it on their own and like I haven’t asked for that at least 8 times on the call.

That’s just how it goes... the important thing.. Be nice. Do the steps they ask you to, and eventually they will reset the data. If you act like a dick.. you won’t get anywhere. If they want to send you a replacement.. (and you don’t want it) tell them you'll try a few more hard resets and that you’ll call back if you really need one. They will be happy to let you go cause it's less paperwork for them. Call back a little while later and you'll get someone else who is more willing to do a data reset for you… don’t tell them you just spoke to someone else.

NEVER tell them you flashed custom software. Most of them wont care.. But they may flag it in your account.. it all depends who you get… but telling them that is never a positive thing.


(another helpful trick to avoid any resets.)
You must have another WM device thats not activated for this.
Go online.. Move your activation to another device.. Flash the radio.. move the activation back. This works and you dont need to reset Akey or Data.
You cant move service to a non WM device as it will remove the data service from your plan.

[domineus]

you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it

[a_lazy_dude]

This may be a dumb question, but I haven't seen it come up yet: did you try installing DCD's Verizon carrier cab? I just flashed to 3.2.2 last night, installed the carrier cab, everything was working, then I did some other unrelated stuff, and eventually decided to hard reset. Upon coming back from the reset, I was bummed to find that my data connection wasn't working. I figured that maybe the hard reset cleared out whatever magic the carrier cab does, so I reinstalled, and bingo, data connection was back in action. Hope that helps.

[scotcha12345]

So to start off, thanks for the help and comments. I was 100% confident that when I got the first "Login / password incorrect" message, I would be able to fix things.

Verizon decided that wouldn't be the case.

I spoke with probably 4 different people over the weekend to try to help. The first time it just was ridiculous, re-entering the same password/login OVER and OVER, despite me prefacing the conversation by saying I had already done it. The second lady wasn't quite sure what phone I had 10 minutes into troubleshooting, a few minutes later I decided I had to "go". The third guy was helpful, and I suggested the DMU reset after awhile, but he wouldn't do it. I told him to hold on the replacement, called back, went through the same procedure with another guy, suggested the DMU reset and again, they wouldn't do it. I have a replacement coming tomorrow, as they wanted to do it, and I figured a "new" case couldn't hurt?

If this happens again in the future, I'll certainly try the others suggested. Thanks for those.

I agree that you should never mention you custom flashed the ROM...even since day 1 when I got this phone 6 months ago, I knew not to do that thankfully.

And lastly, relating to the suggestion to install the DCD Carrier Cab. It was flashed to Stock, so I'm fairly certain that would be unnecessary. Thanks though.

[gc14]

When you suggested DMU reset, were you speaking with a CSR or Tech Support?

[scotcha12345]

I was speaking with Tech Support.

Though one of the ladies was for sure either 80 and clueless, or brand new.

The last guy I spoke with seemed very competent, but for some reason unwilling to do the DMU. He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.

In the past I've tried the "software developer" angle and that I often Hard reset which has helped with the A-Key, but the DMU seemed to be a different story.

[gc14]

He explained to me "Unless you recently received a refurb, or a new handset, there would be no reason to do a DMU reset." I didn't quite have an answer that wouldn't indicate that I had broken the warranty, so I decided against pursuing that any further.

It's easy. If they give you that bullshit, you tell them you just performed a hard reset and when it finished, your data didn't work. You tell them you're familiar with EPST so you checked your settings, and you noticed that the HA and AAA shared secret keys were blank, as well as your HDR AN AUTH Password and PPP Password keys were blank. You tell them that this is indication that a DMU reset needs to be performed. As long as you sound like you know what you're talking about and provide this information, they should do it.

[scotcha12345]

Beautiful.

I'll actually give that a try now until I get my other phone.

By the way. Are there any negatives to getting a refurb? I've seen a few friends get refurb'd XV6800's and they always look great. Couple bumps and bruises on mine, so I figure what the hey.

[x51]

you can also (if you have an old vzw phone) quickly login to vzw online enter that esn number wait 5 minutes and then enter your device esn#. Some at ppcgeeks have success with this method though I'm not sure I never did it

This works.. it's the same thing I previously posted.. but like I said above, you must have a WM device. Essentially what you are doing is switching activation to your old phone, then reactivating your new phone. I suggest moving the activation before flashing but you may not need to.

If your old phone was not Windows Mobile.. I.E. A plain old LG flip phone.. You have to remove the data services to switch to it. Depending on your plan... You may not be able to add it back online... so you have to call customer service and it's a giant pain. Plus you'll get pro-rated for what you used until that point, then pro-rated for the remainder of the month when you add it back... and somehow all that math will = a bill thats $15 more.

If your old phone was a WM phone.... it's all good.. nice and simple.