Titan Keyboard failing

[chewbaaka]

some keys i have to press super hard, other keys i tap and it types the key like 3 times

like when i press a

it types

aaa

and im like wha?

i am still under warranty, should i just put original stock rom back on and ask them to repair it or try and get it switched out for a vogue 0.o

[mdjkim]

I have a similar problem on my device. Is this a known problem?

[miguelfp1]

Ditto here, the Function key has to be pressed hard, and some keys in the first row are acting up as well, but primarily the Q key.

[the 0ne]

I'm not sure that this has been officially acknowledged by HTC or any providers but it seems to be a widespread issue for end users.

While the "hard presses" for Function, Q and P seem to be a physical problem many users have reported that using the following CAB fixes the duplicate entries.

The CAB is being provided by UTStarcom and be downloaded at the below page.

http://handsets.utstar.com/phone_downloads.aspx?bid=89&cid=1&mid=287&carrier=Verizon%20Wireless

Direct link to the CAB.

http://handsets.utstar.com/downloads/XV6800%20QWERTY%20Keyboard%20Fix%201-9-08.zip

[wallywallyv]

This is deff a problem. My phone does the exact same thing as OP.

I press a and it types it three times. This is the only key that this happens on.

[jph8tr]

I didn't realize how bad the keyboard was degrading until yesterday, when my Mogul was replaced. For me, the ./0, y/1 and function key were the worst offenders. The unit was swapped because the usb port broke. The port failed because it's a really cheap design, 2 pins broke off . The rep in the repair center insinuated that it was a really common issue, she didn't even look at the port when I explained the problem. On the plus side,I got rid of the dreaded white spot and my keyboard works well again, but for how long? The keyboard, screen and usb port problems are all common complaints on this board and others. What I surmise from this is that HTC makes a pretty crappy product! When this phone is retired in a year or so, I'm hopeful that I'll be able to replace it with a non HTC/non Windows Mobile (or whatever MS calls it next). Every time I use my phone, I wonder if it be wonderfully helpful tool this time, or a frustrating pain in the ass? Unfortunately, the later happens all too often!

[c@rL0$]

I'm not sure that this has been officially acknowledged by HTC or any providers but it seems to be a widespread issue for end users.

While the "hard presses" for Function, Q and P seem to be a physical problem many users have reported that using the following CAB fixes the duplicate entries.

The CAB is being provided by UTStarcom and be downloaded at the below page.

http://handsets.utstar.com/phone_downloads.aspx?bid=89&cid=1&mid=287&carrier=Verizon%20Wireless

Direct link to the CAB.

http://handsets.utstar.com/downloads/XV6800%20QWERTY%20Keyboard%20Fix%201-9-08.zip

These cabs dont necessarily fix the hardware keyboard issues. It fixes the old issues of the function button always being on in certain applications.

The issues that people are having is just wear and tear. The XV6800 has a cheap build.

[torankusu]

hi guys,

same here, when i type "a" either doesnt do anything or it gives me a duplicate of 3 a's. and that started happening since i upgraded to dcd 3.2.0 an on.
also when i switch to landscape mode it sometimes writes an H or Y or P. don't know if it is OS related or hardware but it is a brand new phone and i never recall having this before going to dcds greatest 3.2.X.

edit: also i've been using quickmenu ever since 3.2.0 because of the x-button issue so i was thinking is any of you using quickmenu too?

[selytch]

So I guess many people have this "hard press fn key" issue. Annoys me a lot, especially with password sites where I cannot see the entry. Would this justify replacement from spring, i have full insurance?

[unL33T]

These cabs dont necessarily fix the hardware keyboard issues. It fixes the old issues of the function button always being on in certain applications.

The issues that people are having is just wear and tear. The XV6800 has a cheap build.

I don't really think it's a hardware degradation issue. This is because there is no gradual degradation. If it were I would think just a few keys would start acting this way and then eventually a bunch of them would. With me I just all of a sudden noticed one day that all my keys were acting wonky. I think it was after a ROM flash but I can't recall any specific one that broke it (I change the ROM more often than I use my keyboard I think haha).

The CAB seems to help a little. I still have to take more care in typing than I used to but it's better than having so many repetitions of the same key.

[c@rL0$]

I don't really think it's a hardware degradation issue. This is because there is no gradual degradation. If it were I would think just a few keys would start acting this way and then eventually a bunch of them would. With me I just all of a sudden noticed one day that all my keys were acting wonky. I think it was after a ROM flash but I can't recall any specific one that broke it (I change the ROM more often than I use my keyboard I think haha).

The CAB seems to help a little. I still have to take more care in typing than I used to but it's better than having so many repetitions of the same key.

I still say it's a hardware thing. Because if it was the software / ROM you would just be able to hard reset and your keyboard would be back to the state it was before.

My keyboard has issues with the E,O,H,Function Key, Space Bar, and the L.
It's something we will have to live with or just return our phones for a new one and wait for that one to wear out.

Just like the spots on the screen, loose stylus and so on. The 6800 was a bad build for HTC.

[chewbaaka]

ya well. it is definitely hardware. spoke to 4 co-workers with same company issued phone. one of them still has the stock rom on it, lol.. anyway
all now reporting this same issue.

i mean i was able to use my keyboard 2 months ago, and now i can't at all. its like i have a fat vogue minus 64 megs of ram. i mean i really got used to just using the on screen one.

i gotta figure out how to get stock rom back on so i can bring it to verizon and demand... satisfaction! only prob is nochem said something about it bricking your phone after putting radio 3.39 on it

[chewbaaka]

hi guys,

same here, when i type "a" either doesnt do anything or it gives me a duplicate of 3 a's. and that started happening since i upgraded to dcd 3.2.0 an on.
also when i switch to landscape mode it sometimes writes an H or Y or P. don't know if it is OS related or hardware but it is a brand new phone and i never recall having this before going to dcds greatest 3.2.X.

edit: also i've been using quickmenu ever since 3.2.0 because of the x-button issue so i was thinking is any of you using quickmenu too?



Hmmm.... anyone go back to an older rom to see if this resolves it. if it does, i must throw away everything i know about electronics.

[chewbaaka]

keyboard fixed.

wow it was the software.

i built a rom without the htc diamond keyboard and it works fine now.

wtf? but im happy, keyboard is working normally

[grypho]

hummm... I have problems with the "Q" and the left softkey, I have to press them hard...

[jigjiggidy]

I got the same problem with my Telus P4000..
I think this is how I ran into this problem ...
I had radio 3.39 and dcd 3.1.2 at the time ...
I then decided to upgrade to radio 3.42.30 and another OS ROM (version I dont quite recall.)
That is when I ran into this issue with the keyboard.

So I went back to dcd 3.1.2 (kept 3.42.30 radio)
Same problem.

So i decided to revert back to stock ROM on TELUS (2.13) and radio 1.32
Still having this issue... I hope I do not have to bring in my phone to have it repaired. It will be the second time I bring it in :(

[unL33T]

Flashed yesterday to DCD3.2.3 which uses the same keyboard driver as 2.1.4 (according to the changelog).

My keyboard was wonky as hell before this flash unless I installed the fix and even with the fix it would sometimes mess up. With the new ROM (and old driver) my keyboard works almost flawlessly without the fix installed.

Still everyone thinks it's hardware-related but it definitely showed up all of a sudden with a flash months ago and it disappeared just as quickly (for me anyway).

If you have keyboard issues maybe try the new ROM and see if you have a successful fix like I did.

[chewbaaka]

definitely software, i should make a youtube vid to show it.

loaded up the stock rom to bring back to verizon to return saying keyboard was all quirky and i was standing there and everything was fine. im like what the hell?

what the hell brah?

ok so here is the instructions that fixed it for me:
restored stock rom
tested keyboard to see it working fine
flash it with the newer roms with radio 3.39
everything seems fine.

i can't explain it but it works.

[jigjiggidy]

I got the same problem with my Telus P4000..
I think this is how I ran into this problem ...
I had radio 3.39 and dcd 3.1.2 at the time ...
I then decided to upgrade to radio 3.42.30 and another OS ROM (version I dont quite recall.)
That is when I ran into this issue with the keyboard.

So I went back to dcd 3.1.2 (kept 3.42.30 radio)
Same problem.

So i decided to revert back to stock ROM on TELUS (2.13) and radio 1.32
Still having this issue... I hope I do not have to bring in my phone to have it repaired. It will be the second time I bring it in :(

Ok... after I went back to TELUS stock, i then proceeded to flash up to dcd's latest at the time: 3.2.3 with 3.42.30 radio. Keyboard issue was still there ... So.. where to go from here right ...

Well, I recalled that I began having this issue not long after flashing 3.42.30 RADIO i think it was initially. If i recall correctly, it was not immediate. I left to go camping for 4 days and my battery died .. So I left the phone off for most of those 4 days. When I got back from camping, that is where the keyboard issue began. Note: It did not get wet, but it obviously gets damp at night. My thought: phone off for extended amount of time in damp environment, somehow affected the keyboard. I don't know how, maybe some sort of rusting of sorts due to the hot/cold/humid fluctuations inside the tent (estimated environmental fluctuations>15-30 celsius with 60-90%RH). Reason I say this is the following:
I decided to pass my fingers accross the keyboard on every buttoms back and forth with a decent amount of force. Idea being that I could maybe create enough friction or force to disrupt whatever is causing the issue under my keyboard .. I did that for a bit. And my keyboard is working better. Not perfect, but I would say 90%. I barely notice it now ..

[worwig]

Thanks for bringing this thread up. I have beeen getting a few missed keys, and in particular, the Fn key has been flaky. Either not working or double pressing so the Fn light comes on and locks.

So, when I heard others having the same issue, a short while back I sprayed the keyboard with contact cleaner. All better now. Now the typing mistakes are all my fault, not the keyboard.

If you try this, use a plastic safe cleaner. I used Caig Pro Gold.

[grypho]

I used Caig Pro Gold.

Any similar priducts to this? I won´t be able to find it since I´m in Mexico and they don´t sell DeOxit (new name for Caig Pro)...

[unL33T]

DeOxit is a great product.

Very useful if you own a VW as well. I know of at least 2 very common issues that can be fixed by simply applying a little DeOxit :)

[kleaners]

I had the same kb problem as well. keys that were hard to get a response from and when they did, they repeated. func key impossible to get a consistent register for single and double presses. This was with the 6.1 and the wm 6.0 relases. Compared to my father's much newer keyboard which felt good and firm, mine felt stiff as well as loose depending upon the key pressed. Took it into sprint and they replaced it with a brand new, not refurbished mogul. Now everything feels and works solid again.:D

[worwig]

Any similar priducts to this? I won´t be able to find it since I´m in Mexico and they don´t sell DeOxit (new name for Caig Pro)...
A number of online places sell it, if they can ship to you.
I know that there are a few Radio Shacks in Mexico too, and they carry it.

[dagurasu]

Same problem here, and it did NOT show up after an upgrade. Somewhere (maybe in this thread even) there is a software driver fix that many people like. I tried that. It helped but certainly didn't fix it. I have no doubt this is a hardware issue. The software fix helped some with repeated keys, but didn't help with hard to press keys. I suspect hte software simply looks for repeats in a super-human time interval and ignores them... a band-aid solution.

I have problems especially with Fn key and zero key. Anyone else try the contact cleaner? I pay for the insurance, but even so, I don't have time to flash a normal rom and take it in for replacement if at all avoidable.

[dfrank]

I've used the keyboard very little since I got this device last year and it only started happening directly after upgrading to 6.1. There is little doubt in my mind that the new 6.1 rom is somehow to blame.

[dagurasu]

I started having problems before 6.1, it probably worse with 6.1. I seriously doubt the 6.1 keybard driver singled out my function key and zero key and my r and p keys for trouble. What it may have done is had worse error detection/correction.

Anyway, I found a bottle of "duster" or something like that in one of the tech shops where I work. It appears to just be compressed gas. That DID fix my function key, but not the others. I don't think this had a degreaser or solvent or such in it. I then squirted some electronic grade methanol on the 0 key. It got better... foolhardy as I am with these things, I doused the whole keyboard in it ( I took the battery out first, and dried with a a blow drier after, on not too hot) I waited about 15 minutes and then tested... The thing was whacked.. keys did all kinds of random things... waited longer... then it acted normal. I'm pretty sure at first I just wasn't patient enough for the alcohol to fully dry. There are probably plastic membranes that trap alcohol and slow down the drying a good bit.

Anyway, things got much better. There was still a little trouble with the zero key, so I squirted just around that key, with the device on and pressed the key while still wet hoping this would help work out any dust. It seems it did. Everything is almost perfect now. It might miss a light press once in a while, but it is all MUCH better than it was and is now at the level where I don't need to wait for visual feedback to be pretty confident of what I type, (that made typing passwords a real pain before).

I don't know about everybody else, but in my case I think this proves that this was a hardware issue. I'm not shocked. I've had full size keyboards have the same problem, and they don't get carried through nearly as dusty and linty environments and I'm sure they have larger contacts.


DISCLAIMER: DO THIS AT YOUR OWN RISK... OBVIOUSLY. Drug store rubbing alcohol might work, I don't know. What I used was pretty high purity stuff that shouldn't leave much residue and I certainly can't promise that even that is safe.

[worwig]

Plastic safe contact cleaner is available in most Radio Shacks. Alchohol is questionable because it is such a good solvent and leaves nothing behind to protect the contacts.
The contact cleaner I used (Caig) also left a little lube behind on the slider, which was a nice bonus.

[dagurasu]

no argument from me. Alcohol is just what I had handy. Certainly getting alcohol on the slider parts will actually remove any lubricant that may already be there. Anyway, I just wanted to corroborate that basically cleaning can solve this problem, at least is some instances.

[jaoteay]

Hey I had a very similar start!!

Before I left for Mexico my phone was fine!
I went to Mexico for 4 nights, and turned my phone off for those days... It stayed in my room, didn't get wet (but it was humid). Turn it back on when we land and WHAMMO!!! Keyboard problem.

I used the cab fix from one of the other threads and it fixed the repeat.. but I do have to push really hard on some of the keys especially the spacebar