HELP!! stuck in bootloader...not as simple as a fix as you think...

[justincredible]

im a tech for a sprint affiliate store and i have a customers mogul that she got into bootloader...normally what i would do in this situation is disable usb connection in AS...plug in the phone...wait for the drivers to install and use UNI_ExitBootloader.exe to get it out of bootloader...

but for some reason with this phone when i plug it up via usb...it still says serial, instead of switching to USB at the bottom and the program nor the computer can read the device

i have a test mogul here...and when i put it into bootloader...it says(rom 3.45 offical sprint windows 6.1)

"TITA100
SPL-2.07.0000
CPLD-9"

and it unlocks fine

the mogul that wont get out of bootloader says(rom 3.35 official sprint)

"TITA100
SPL-1.04.0000"

and thats it...

im stumped...

[gc14]

Run titan_exitbl instead of UNI. A quick forum search and you'll find it. See if that works for you.

[justincredible]

ive tried that as well...the problem is when i connect the phone to the computer its supposed to go from serial mode to usb mode...and it doesnt...so the computer doesnt download the drivers and hence wont connect using either program...

ive scoured many forums for hours and have not been able to find a solution or even a description of my particular problem...

thank you for the suggestion but being im not a noob this doesnt seem like your regular search and find your answer type of problem

[flyers2114]

ive tried that as well...the problem is when i connect the phone to the computer its supposed to go from serial mode to usb mode...and it doesnt...so the computer doesnt download the drivers and hence wont connect using either program...

ive scoured many forums for hours and have not been able to find a solution or even a description of my particular problem...

thank you for the suggestion but being im not a noob this doesnt seem like your regular search and find your answer type of problem


Run MTTY to exit BL.....

http://wiki.xda-developers.com/index.php?pagename=Uni_Stuck_Bootloader

BTW the 2.07 is the re-locker from NO2chem....

[justincredible]

and no dice on that solution as well...just reads com1 and com2 under ports where you are supposed to be able to select USB

[gc14]

This is kind of a stupid question to ask....but did you try enabling usb connections in activesync and connecting it?

[justincredible]

yes i did...wouldnt connect...but it will connect on my broke mogul and the working mogul i own...

which bugs me because i still dont think its a physical issue(like a broken USB port) because the customer was having problems sending SMS called tech support and they tried some stuff with her over the phone and she got stuck in bootloader...

im assuming this is a lost cause...but i try to repair as many phones as i can instead of just tossing people reconditioned ones...even though my store technically isnt a repair center...

thanx again for everyones suggestions...

and if anyone else has a clue wtf is going on lol...

please feel free to let me know

[madman34]

Since it is possibly dead anyway, how about try flashing from SD card as it will exit bootloader and reboot as its last ac ??? Can not hurt any worse;-)

[justincredible]

so i need to take the installer file...get the RUU_signed.nbh file extracted from the ROM...rename it to TITAIMG.nbh...format the SD card to fat32...pop that baby in and see what happens?

thanx for that suggestion i totally forgot about that...

[justincredible]

well good idea but still no dice...

i installed th ROM via SD card...it worked!...

fixed the SPl and CPLD errors fixed...so i know the ROM got loaded correctly...

the test mogul and the broken one look exactly the same in bootloader...yet i STILL cant get my comp to see the device...its still stuck in serial mode and wont switch to USB mode and i cant get it out of bootloader

edit:
wait...i turned the phone off...plugged it up via usb...turned the phone on and the damn thing worked!

phone booted right up...which is weird because i turned it off and turned it back on after i reinstalled the ROM from the SD card...

thank you guys for all your help...

you just really educated about 30+ TSRs from sprint affiliate stores in illinois, indiana, michigan, iowa etc etc

[azclown]

What does it say in bootloader exactly??? List everything on the screen.... sounds like if it works with the phone plugged in via USB, that you have the wrong bootloader on it.... Does it boot up without being plugged in??

[justincredible]

well looks like i gave out the props a lil too soon lol...

im back to square one...installed ROM from SD card...took battery off...put it back in...turned phone on....if its plugged up via USB it'll boot up...add the extra sprint crap on it...as soon i unplug it and restart it goes right back to bootloader...and my comp wont see it as a USB device yet and still it'll see 2 other moguls i have chillen around my house

TITA100
SPL-2.07.0000
CPLD-9

is what it says...

[justincredible]

omg this is nuts lol

if i leave the mogul unplugged from the USB cable after reinstalling the ROM from the SD card it just goes right back to bootloader...

it wont take a charge...nix that it took 5 minutes b4 it would accept a charge...

theres definately something wrong with the USB port...has to be...

[mkenny2]

It sounds like you fixed the software issues but I agree there has to be something up with the USB

[justincredible]

the thing that puzzles me is that the usb port doesnt appear to be damaged at all...its still attached to the board...none of the pins are bent or broken...theres no water damage...

im baffled

[azclown]

well looks like i gave out the props a lil too soon lol...

im back to square one...installed ROM from SD card...took battery off...put it back in...turned phone on....if its plugged up via USB it'll boot up...add the extra sprint crap on it...as soon i unplug it and restart it goes right back to bootloader...and my comp wont see it as a USB device yet and still it'll see 2 other moguls i have chillen around my house

TITA100
SPL-2.07.0000
CPLD-9

is what it says...

1st, get some compressed air and blow out the USB port, and get a different cable.... try connecting it now - hopefully something was causing a bad connection....

In bootloader screen does it change from serial to USB on the phone screen when you plug it in?? If it does you can get the official Sprint update and run it while the phone is in bootloader, it should finish just fine..... try this and report back....

[justincredible]

i tried compressed air...didnt change anything...the phone will charge but wont switch from serial to usb...its not the cable because i have a my working mogul and a test mogul here and both worked perfectly...

the phone will boot up and work if its usb port is in use(charging, syncing) but as soon as i disconnect the cable and restart for any reason it goes right back to bootloader...and it will not boot up at all if the usb port isnt in use...

like i said...this is easily the most retarded seemingly unfixable mogul break down ive ever seen...

its very interesting in a werid kinda dorky way...this mogul is impervious to traditional bootloader fixes lol

[azclown]

So try this, copy NueSPL to the SD card, and then boot the phone and copy it to the phone. Then run the nuespl so it upgrades the spl to nuespl 2.47. You already have the the 3.56 ROM and the 3.42 radio on it right???

Heres the link to nuespl nueSPL-2.47.rar (http://www.lifesnotsogood.com/dcd1182/titan/spl/nueSPL-2.47.rar)

[dcd1182]

what radio version is installed?

reading your first post, SPL 1.x should not have been on the broken phone. I wonder if it failed during the 3.X ROM update. Maybe she tripped over the USB cable while flashing.. I've done it.

[justincredible]

az ill go ahead and try that when i get the phone back...she didnt feel like waiting another day and i could def understand that...so when the exchange is done im going to bring it back home and play mogul dr...

and dcd she hasnt updated her ROM at all...it was the stock 3.35 rom that came preinstalled when she got it...and no diss to her but i know her and shes not that technically inclined...but ill note the radio and get back to you...

this is an issue resolution that could help a lot of people...

i appreciate all you guy's help and suggestions...

[gc14]

and dcd she hasnt updated her ROM at all...it was the stock 3.35 rom that came preinstalled when she got it

Well that seems like the issue right there...

SPL 1.04 is the stock Sprint bootloader which is used for the stock 2.09 rom. Seems like whoever the sprint moron was that updated her mogul to 3.35 before it was sold to her didn't properly flash everything correctly.

[justincredible]

that would be sprint...its the rom that came out of the box from Asurion...thing is...her phones been working fine for months...then all of a sudden on wed. it went dumbass on her...

i def will try to see if the bootloader issue is still a problem though i remember when i updated the rom via the SD card the bootloader version was 2.09 after the update