Tilt powers off at Windows screen

[jommo]

I have an at&t Tilt. I am having a problem with the device automatically powering off during the Windows screen while loading.

To get to where I am at:

1. I followed the instruction to install the HardSPL from HERE (http://forum.xda-developers.com/showthread.php?t=334679). On my bootloader screen, I see:
KAIS1*0 MFG
SPL-1.0.OliPof
CPLD-8

2. Then I did the Sim Unlocker procedures found HERE (http://http://forum.xda-developers.com/showthread.php?t=361039). After completing step 5, the device rebooted, the AT&T icon displayed, then the screen goes blank and stayed that way.

3. I found the fix for the black screen problem HERE (http://forum.xda-developers.com/showthread.php?p=2389797). It was a radio problem, and I needed to update the radio to a compatable radio.

4. My phone worked fine for a day. The next day, my phone just died and when I rebooted, it said critically low battery. After I tried to charge it overnight (with AC adapter charger), it was still critical low battery. Then I tried USB charger for the day, still critical low battery. I figured it was a SPL-Radio conflict.

5. Then it stops getting into Windows altogether. It will power off at the Windows loading screen. I let it charge all day. I suppose that the battery is not dead because it is able to stay on the Tri-Color screen without being plugged in, and it always turns off at the same exact point while loading Windows.

6. I still can get to the tricolor screen. I can see USB when plugged and serial when unplugged.

7. I can flash ROMS, and I will even see the different Windows loading screens (Dutty's screens are different than the AT&T green Windows screens.) I have tried original AT&T and cooked WM6.0 Roms/Radios, WM6.1 Roms/Radios. It still keeps rebooting at the Windows loading screen. I tried the original and cooked roms from HERE (http://wiki.xda-developers.com/index.php?pagename=Kaiser_ROMs).

8. I tried accessing the phone via MTTY and use the "boot" command. I still don't fully understand the boot command and what exactly it does, but from my understanding, it resets the boot loader chip.

9. I would like to update the SPL -- instructions HERE (http://forum.xda-developers.com/showthread.php?t=396922). But since I can't fully boot the phone, I can't actually run the Soft SPL (JumpSPL).

Please... any advice will be greatly appreciated.

Similar Problems/Threads:
1. http://http://forum.xda-developers.com/showthread.php?t=406163
2. http://forum.xda-developers.com/showthread.php?t=409272

[emj1s]

Try to charge through the usb port on your computer... I have had a similar issue, but that was full stock and still have the issue. HTC chargers wont work for me but select moto ones will. Does the orange light come on when you connect by USB to your computer?

[jommo]

I have tried charging through the USB port on my computer (as well as AC Adapter). It does show the amber light on top (for both methods), but no matter how long I charge it, it will never get to the fully charged green light.

I haven't tried a different (non HTC) charger, but I will try that next.

[sunil23]

Are you sure the SIM card door is locked? My phone reboots on its own during start-up if the SIM door is nor properly locked into place...

[jommo]

I just tested the sim card cover. It will reboot at the same point even if the cover is on of off. However, I do believe the cover is sitting correctly, because if I'm at the white AT&T boot screen and remove the cover, the phone will power off.

[pfcsabre]

have you tried hard-resetting your tilt before and after flashing? I had the same problem before. Try to do a hard reset, flash a stock ROM for your tilt, then hard reset afterwards. If same thing happens again, we'll try another method :)

[jockyw2001]

Put phone in tricolor mode and connect with MTTY.
Type "info 8" and post output here. I suspect problem is caused by bad sectors in the OS area.

[kaalgoosy]

There a few different forums on this same subject, and I had the exact same experience on a brand new kaiser last week and thought it was dead. Yea, your gonna have to do a hard reset holding down the power and camera buttons then clicking the soft reset button to get to tri color bootloader mode before it dies, then plug into pc and reflash the official htc rom. It seems like a one time phenomenom as my Kaiser is running just fine now as I was three seconds away from flushing it down the toilet

[jommo]

Put phone in tricolor mode and connect with MTTY.
Type "info 8" and post output here. I suspect problem is caused by bad sectors in the OS area.

Here is the output after using MTTY:

Cmd>info 8

--- 2K bytes sector version ---

DEVICE NAME=samsung_k9k2g08
DEVICE ID=0xAA
DEVICE MAKER ID=0xEC
PAGE SIZE=0x800
TOTAL PAGE SIZE=0x840
BLOCK COUNT=0x800
BLOCK PAGE=0x40

Checking block information

BLOCK 0 (0x0) is reversed block
BLOCK 1 (0x1) is reversed block
BLOCK 2 (0x2) is reversed block
BLOCK 8 (0x8) is reversed block
BLOCK 9 (0x9) is reversed block
BLOCK 10 (0xA) is reversed block
BLOCK 11 (0xB) is reversed block
Partition[0], type=0x20, start=0x2, total=0x63E
Partition[1], type=0x23, start=0x640, total=0x700
Partition[2], type=0x25, start=0xD40, total=0x94C0
Partition[3], type=0x4, start=0xA200, total=0x110C0

CE Total Length(with sector info) = 0x5151000
CE CheckSum Length(without sector info) = 0x5100000

Cmd>

[jommo]

There a few different forums on this same subject, and I had the exact same experience on a brand new kaiser last week and thought it was dead. Yea, your gonna have to do a hard reset holding down the power and camera buttons then clicking the soft reset button to get to tri color bootloader mode before it dies, then plug into pc and reflash the official htc rom. It seems like a one time phenomenom as my Kaiser is running just fine now as I was three seconds away from flushing it down the toilet

I have tried a hard reset before and after flashing the ROM. The method I used was pressing down the two buttons on the front of the phone then soft reset (one above internet button and one above mail button)... then I am prompted with a white screen saying, "This operation will delete all your personal data, and reset all settings to manufacturers default. Press Send to restore manufacturer default, or press other keys to cancel." Please let me know if this method is wrong.
I actually haven't tried the official HTC rom because my phone is originally an AT&T phone. I have tried the official AT&T rom, including the WM6.0 and WM6.1, but I will try the HTC rom now. It won't hurt to try!

UPDATE: After hard reset --> Load official HTC Rom 1.56.405.5 (radio 1.27.12.11) (http://rapidshare.com/files/57816419/RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.rar.html) --> hard reset again. Still does the same thing... still rebooting during Windows load. The only difference, no more AT&T screen during bootup... now it's a "smart mobility" message.

[pfcsabre]

I have tried a hard reset before and after flashing the ROM. The method I used was pressing down the two buttons on the front of the phone then soft reset (one above internet button and one above mail button)... then I am prompted with a white screen saying, "This operation will delete all your personal data, and reset all settings to manufacturers default. Press Send to restore manufacturer default, or press other keys to cancel." Please let me know if this method is wrong.
I actually haven't tried the official HTC rom because my phone is originally an AT&T phone. I have tried the official AT&T rom, including the WM6.0 and WM6.1, but I will try the HTC rom now. It won't hurt to try!

UPDATE: After hard reset --> Load official HTC Rom 1.56.405.5 (radio 1.27.12.11) (http://rapidshare.com/files/57816419/RUU_Kaiser_HTC_WWE_1.56.405.5_radio_sign_22.45.88. 07_1.27.12.11_Ship.rar.html) --> hard reset again. Still does the same thing... still rebooting during Windows load. The only difference, no more AT&T screen during bootup... now it's a "smart mobility" message.

my OS is writing in bad blocks before that's why it's rebooting over and over again. What I did was use jocky's frankenkaiser (http://forum.xda-developers.com/showthread.php?t=393337). This WIPES OUT ALL DATA IN YOUR KAISER and you need to restore it back again. FOR THIS YOU NEED TO FLASH THE RADIO FROM HELL (get it from here http://forum.xda-developers.com/showthread.php?t=393182) AND AN OLD SPL which you have right now. Read the directions carefully-- it's not that hard but also not for the faint-hearted. Goodluck!

[jommo]

my OS is writing in bad blocks before that's why it's rebooting over and over again. What I did was use jocky's frankenkaiser (http://forum.xda-developers.com/showthread.php?t=393337). This WIPES OUT ALL DATA IN YOUR KAISER and you need to restore it back again. FOR THIS YOU NEED TO FLASH THE RADIO FROM HELL (get it from here http://forum.xda-developers.com/showthread.php?t=393182) AND AN OLD SPL which you have right now. Read the directions carefully-- it's not that hard but also not for the faint-hearted. Goodluck!


I know you specifically said to get the radio from hell, but after reading jockey's guide, I got the other radio that GSLEON3 successfully got working with FrankenKaiser. Now I'm stuck because it didn't work out for me. I used radio 1.64.08.21 rather than the actual radio from hell 1.65.17.10. Hopefully GSLEON3 and Jockey will be able to help me with this one.

[jockyw2001]

Can't recall I published FrankenKaiser for radio 1.64.08.21

Here is is:
http://rapidshare.com/files/130939717/FrankenKaiser-V1.9408.zip.html
(follow the readme inside the zip file)

[pfcsabre]

I know you specifically said to get the radio from hell, but after reading jockey's guide, I got the other radio that GSLEON3 successfully got working with FrankenKaiser. Now I'm stuck because it didn't work out for me. I used radio 1.64.08.21 rather than the actual radio from hell 1.65.17.10. Hopefully GSLEON3 and Jockey will be able to help me with this one.

ooops... replied to your pm it seems jocky sent you the correct one already. Good luck mate :)

[jommo]

Well, I successfully completed the FrankenKaiser process, updated my SPL to reflect:
Security Unlocked
KAIS1*0 MFG
SPL-1.1.JockyW
CPLD-8
I am still getting the power off while Windows loading.

I even tried to load back the original radio from hell (1.65.17.10) and completely ran through the FrankenKaiser process hoping somehow it would fix the problem... but unfortunately, it did not work.

1. Maybe I'll try a few more rom/radio combinations
2. At least I can re-use FrankenKaiser to get back to factory SPL when I attempt to go through the warranty process.

Any other suggestions??? Please let me know.

***Thanks for the help so far Jockey and pfcsabre***

[kaalgoosy]

I also have the at&t tilt kaiser version and used the North American Rom update from the HTC website to get it back up. Have you tried getting into tri color bootloader mode by holding the power and camera buttons then clicking the soft reset button then connecting to pc and flash the the official rom? That's what worked for me

[kaalgoosy]

also, are you getting any kind of notifications before it shuts down?

[jommo]

I also have the at&t tilt kaiser version and used the North American Rom update from the HTC website to get it back up. Have you tried getting into tri color bootloader mode by holding the power and camera buttons then clicking the soft reset button then connecting to pc and flash the the official rom? That's what worked for me

I have NOT been flashing this way. I have been flashing anytime I get to the tri-color screen, rather than this exact procedure you noted. (Tricolor bootloader--> then soft reset and back to tricolor bootloader) I don't know if this makes a difference or not, but I just tried your method with the rom from the HTC website AT&T Official Rom Download from HTC Website (http://member.america.htc.com/download/Software/RUU_Kaiser_CINGULAR_WWE_1.62.502.0_radio_sign_22.4 5.88.07_1.27.14.09R2_Ship.exe). Still no luck. It still turns off at the Windows screen.

Also, I do not get any kind of notification at all. It always resets before or at the Windows Mobile 6.X screen. I do get a distinctive chime the majority of the time right as it shuts down.

[mikebphoto]

I was having random power down issues as well. This may or may not be the same as your problem, but mine ended up being a hardware issue with the camera itself. My device would suddenly say the camera (actual camera hardware not software) was not recognized and then soon after I would get the chime and then shut down. My only solution was to warranty it. Let's hope I have better luck with a replacement device then a lot of the other storries I have read around here.

[jommo]

I want to try the warranty route now. I feel it's hardware at this point because I've already done FrankenKaiser.

Now, my problem lies with returning back to the factory SPL and Rom. I can use FrankenKaiser to UNDO "Security Unlocked" and then use JumpSPL via FrankenKaiser to get back to the factory SPL, but from that point, how do I get back to the original ROM?

Note that I still can't boot into Windows at all, and I will want to flash OEM Rom while I have the OEM SPL. Will the OEM SPL allow flashing back to the OEM Rom, WITHOUT JUMP SPL???

Thanks for your input..

[jockyw2001]

Run security relocker first. Then, if HardSPL is installed, flash the original rom. After that run JumpSPL and flash original SPL.

[kaalgoosy]

Yea, I also got the same "chime" before it shut down. I ordered a replacement the next day figuring it was dead yet I managed to resurrect it using the method I described before. Did you manage to get it in bootloader mode and flash the htc rom before the chime? Also, did you install hard spl v1.1?

[jommo]

Yea, I also got the same "chime" before it shut down. I ordered a replacement the next day figuring it was dead yet I managed to resurrect it using the method I described before. Did you manage to get it in bootloader mode and flash the htc rom before the chime? Also, did you install hard spl v1.1?

Yes, I was able to load the HTC Rom. It's one of the many roms that I have tried... all with the same results-- chime before shutdown!!
I was also able to get Hard spl "SPL-1.1.JockyW". Prior to that, I had hard spl olipof. Both allow me to flash roms, but still won't completely load.

JOCKY: I am following your procedure, but after I run "relocker", then flash original Rom, how do I load Soft spl without deleting the Rom again? I was considering running Soft spl via FrankenKaiser, but it will delete everything. Is it possible for me to start at a certain step of FrankenKaiser in order to reload original SPL?

[jockyw2001]

JOCKY: I am following your procedure, but after I run "relocker", then flash original Rom, how do I load Soft spl without deleting the Rom again?
Do some reading in the Wiki. You only have to run JumpSPL on your device and flash an original SPL.

[jommo]

Do some reading in the Wiki. You only have to run JumpSPL on your device and flash an original SPL.

The wiki notes to use jump spl by running it from my phone. I cannot get into my windows to run it from my phone. I will double check the wiki though.. I'm sure you know the wiki's inside and out.. considering you probably wrote it.

[kaalgoosy]

Sounds like your particular problem is getting more and more complex, htc devices can be very random and fickle with solutions and fixes working for someone else and not for you, your wauranty should still be in play brother

[gruiz1122]

I'm sorry to resurrect a dead thread but, I am having the EXACT same problem. Only thing is, it started happening after my phone decided it was too dirty and wanted to clean itself in my toilet.... :eek: I dried it off, used the "rice drying" method for about 6 days straight (put the phone in a bag of uncooked rice and let it sit in a warm spot) and even went so far as to order a new battery from at&t. I made sure the phone was completely dry before even inserting a battery into it.

Nothing I do will break the "chime and dying" cycle from happening. I can get into the tri-color boot screen and I can flash roms and radios and I can also hard reset the device. I tried the XDA Live 2.0 rom tonight and it now boots into the Windows 6.1 screen but as the screen is saying "Clearing the storage on your device", a flashing red light will start on the LED that indicates charging or charged. It then chimes and dies again.

My problem lies in the fact that I can not go to AT&T to do a warranty replacement on my Tilt due to the "VOID" sticker behind the battery, which was originally white, being clearly visible.

I am at a loss as to what to do and I would appreciate any and all help that anyone can give me...

[htcfan2008]

...get a new battery. It will probably solve your "unsolvable" constant reset problem.

There are several possible reasons for this problem; a bad battery is just one of them. Here's how you can tell:

If you are not using the charger and your Kaiser Kaiser boots up to the splash or the green screen then turns off, or if you are using the charger and it just keeps rebooting to about the same point over and over again, then try the following:

1. Disconnnect any USB cable/charger and take out the battery.

1a. If you have a DMM, measure and record the actual battery voltage between the WHITE (-) and RED (+) terminals.
1b. Measure the voltage between the RED (+) terminal and the two middle (BATT SENSE) contacts; if either measurement is LOWER that the value recorded in 1a the battery is done. You can stop here and get out the credit card.

2. If you don't have a DMM, short out the WHITE (-) contact and the other two lower (BATT SENSE) contacts carefully for a few seconds. DO NOT SHORT OUT THE RED (+) CONTACT!
3. Reinsert the battery and reboot.
4. When you see the splash screen, plug in a USB cable or the HTC wall charger. Do not use a MOTO or any other non-HTC wall bug.
5. If the unit completes the boot (it may not happen on the first try), unplug the USB cable/charger and try to activate something with substantial power drain, like the GPS. At this point the unit will probably turn off or reboot.

Get a new battery; any replacement will do. Oh, and stop using those old MOTO wall or car adapters: they seem to work but that's what killed your battery in the first place.

[gruiz1122]

Thanks for the reply htcfan but, I did order a new battery from AT&T and it didn't solve the problem. I also do not use any chargers other than the one that came with the Tilt originally... I have also tried to use the charger that came with my wife's tilt and it doesn't work either...

And the problem isn't that the phone constantly reboots... the problem is that it gets to a certain point in the boot "cycle" and then just dies as if the battery was low. Although it isn't, due to the fact that I've tried the batteries that I have for my tilt in my wife's tilt and they charge normally and can be fully charged.

[htcfan2008]

Thanks for the reply htcfan but, I did order a new battery from AT&T and it didn't solve the problem. I also do not use any chargers other than the one that came with the Tilt originally... I have also tried to use the charger that came with my wife's tilt and it doesn't work either...

And the problem isn't that the phone constantly reboots... the problem is that it gets to a certain point in the boot "cycle" and then just dies as if the battery was low. Although it isn't, due to the fact that I've tried the batteries that I have for my tilt in my wife's tilt and they charge normally and can be fully charged.

...you probably have a flaky NAND or bad memory blocks. jocky or gsleon may be able to help you here. Good luck.

[gruiz1122]

Thank you htcfan... :) I appreciate the help man... I just don't know what to do anymore... i don't want to see $400 bucks go down the toilet (no pun intended). Maybe Jocky or Gsleon can chime in here? Please? :confused: