Flashed DCD 3.2.2 and can't access internet, also showing Sprint info instead of VZW

[Dillsnik]

I am helping my mom with her VX6800 for verizon. I first flashed the RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4 350H_SPCS_AM_Ship ROM, just to get the radio from it (If anyone knows where to get the entire Ship ROM with 3.42.30 please tell me, can't find it). I then flashed DCD 3.2.2 and then installed the Verizon carrier cab.

The phone was working right away to make calls, although it still showed Sprint on it, as opposed to Verizon. When i try to access the internet it gives me an error saying "Dialed #777, Cannot connect for unknown reason." I had flashed a verizon phone for a friend before and had to call verizon to get a new code, doesn't seem like the issue here but not sure why i'm not getting internet service and if it has anything to do with the sprint logo showing on the screen..


TIA!!

[worthingtonmedic38]

Sounds like maybe you let the sprint ROM reboot (reset) after you flashed it to get the radio? Check the Titan WIKI on XDA and it'll tell you everything you need to know to fix it.

[Dillsnik]

Sounds like maybe you let the sprint ROM reboot (reset) after you flashed it to get the radio? Check the Titan WIKI on XDA and it'll tell you everything you need to know to fix it.

I have read through the Wiki a few times and it doesn't say anything in there about the ROM rebooting or resetting

"To flash, enter bootloader mode by pressing the power, camera button and then the reset button. The screen should be at a three colored (red, Blue and Green) screen, check to make sure you have the appropriate bootloader. Then plug the device and computer into the USB cable. Start the RUU.exe upgrade program on the PC that usually is provided with the ROM."


I did all this, except not sure if i am using a RUU utility, i just double click on the ROM icon,which i think has the RUU built in. It then flashes the SPrint ROM. if i am supposed to do something after it has finished flashing to prevent it from rebooting or resetting i couldn't find it in the wiki, so if u can just tell me that would help me out a lot...thanks heaps

[scrawnyb]

you let the customizations run... end of discussion...


i think at this point, it'd be easiest for you to flash back to Verizon STOCK and then follow my guide to upgrade it (see signature)..


To flash back to stock, see the info from: http://forum.xda-developers.com/showthread.php?t=376873

[blazingwolf]

You need to reset before the carrier customizations kick in. If you didn't then that is why you have the Sprint info on your phone.

There are a bunch of threads here about this problem. Let me see if I can find a link to one.

Here is some more info from the wiki:

do NOT boot into the OS after flashing to any of these ROMs.. After screen calibration the carrier customisations will run and alter your EPST settings to that operator's settings.

OOPS! You just let the customisations run but are with a different carrier than the ROM you just flashed to!
Choose A or B
A.follow above EPST instructions in step I to edit back to the settings that you recorded
B.Goto to the Titan Stock Page to restore your device back your carrier's default settings, boot into the OS and permit the cusomisations to run, and then return back here to start over again.

[kflipproductions]

you dont need to reset at all. ugh. follow these steps:

1) flash sprint rom
2) at 'tap screen to set up device' flash your rom of choice
3) install carrier cab
4) soft reset

literally, its that simple. if you need a step by step, i guess here you go:

1) flash sprint rom
no need to enter bootloader unless your installing from SD
2) after rom installs, it will automatically reset
3) at 'tap screen to set up device', unplug and plug your phone back in
4)run (assuming you are using DCD) the kitchen or the RUU.
phone will reset after done installing
5) calibrate the screen and let customizations run
6) install carrier cab
7) soft reset

done

[ryanbg]

I am helping my mom with her VX6800 for verizon. I first flashed the RUU_TITAN_SPRINT_WWE_3.35.651.2_RS_TITAN_3.35.04_4 350H_SPCS_AM_Ship ROM, just to get the radio from it (If anyone knows where to get the entire Ship ROM with 3.42.30 please tell me, can't find it). I then flashed DCD 3.2.2 and then installed the Verizon carrier cab.

The phone was working right away to make calls, although it still showed Sprint on it, as opposed to Verizon. When i try to access the internet it gives me an error saying "Dialed #777, Cannot connect for unknown reason." I had flashed a verizon phone for a friend before and had to call verizon to get a new code, doesn't seem like the issue here but not sure why i'm not getting internet service and if it has anything to do with the sprint logo showing on the screen..


TIA!!

Hi there,
The 3.42.30 Radio was pulled from a Vogue and was modified to work with there Titan, therefore there is no ship ROM for it. Your best bet is to format an SD card with the FAT32 filesystem and copy the TITAIMG.NBH onto it and load up in bootloader mode. There are thorough instructions in the Titan wiki. Best of luck!

[gc14]

Hate to break it to you all, but if he let customizations run...then he's screwed unless he can get Verizon to issue him a DMU reset. If not, the phone needs to be replaced. End of story.

[mkenny2]

damn....I had to get a new phone after my first time flashing too...

[Dillsnik]

Hate to break it to you all, but if he let customizations run...then he's screwed unless he can get Verizon to issue him a DMU reset. If not, the phone needs to be replaced. End of story.



Are you serious?? oh no :eek:

How would you go about asking vzw for a DMU reset? i'm not sure what that is....and would vzw do a phone replacement??? they won't say it was voided?

Thanks all for all your help...i haven't had a chance to reflash anything yet, but gonna give it a go later today and pray it works!

[kflipproductions]

Are you serious?? oh no :eek:

How would you go about asking vzw for a DMU reset? i'm not sure what that is....and would vzw do a phone replacement??? they won't say it was voided?

Thanks all for all your help...i haven't had a chance to reflash anything yet, but gonna give it a go later today and pray it works!

if you call verizon, youre gunna have to make it sound like you know WAY more than they do about the issue. if you google 'DMU reset', im sure youll find some information about this. if you have another phone, switch your service to the other ESN, then switch it back. then call verizon and say that your MIP settings are not receiving a static IP from verizon. tell them you just switched your service back to this phone, and youve had this issue before. Tell them you need the data features removed and re-added to the account, and you need your DMU keys reset.

if you cant switch ESNs to and back, youll have to say you had a serious software issue on your phone, which required a hard reset and now your data connection is taking way longer than normal to connect, and you would like your DMU keys reset.

i recommend researching as much as you can about this before calling. depending on the TSR you get, they could ask you alot of questions. most of the time, if you answer all their questions before they ask them, theyll do what you say

EDIT:

when you do talk to them, before they can tell you any steps, make sure you tell them that you've:

soft reset
hard reset
clear storage
*288 1
*228 2
*22899

those are all the general things theyre gunna tell you to do before they reset anything for you. you just need to make it sound like youve already done everything possible, so the last possible step is resetting your keys for you

[Dillsnik]

So, I spoke to a VZW rep tonight after flashing back to a stock VZW ROM and, as expected, not getting a data connection (or able to make calls).

The rep was pretty helpful and knowledgeable. Mind you, i am on AT&T and this is my mom's phone i am helping her with (or at least trying to :o ). ATT base reps suck and for any minor network thing i would always need to speak to a data support tech (who these days tend to also suck pretty bad as well!) This VZW rep was no dummy and, to my surprise, understood all the things i threw at her. She was overly diligent which gets annoying, retrying lots of the same things, but i understand these people need to be, and she was making progress (bc after flashing the stock ROM my voice calling wasn't working initially either).

When I mentioned doing a DMU reset she explained that she can't do that and in order to have that done she needs to submit a request to her network team. I thought she would have them call me to troubleshoot the problem or something, but that isn't how it works ;). The network team doesn't speak to customers; she would be calling me back to tell me that the problem should be fixed and they did what they needed to do. I found it odd that they wouldn't need to speak to me to find out if it is working or not....Apparently, she said, they can tell if my phone is working/not working for the data connection.

For now i am kind of impressed with VZW's whole approach on how to solve this kind of thing (although it'd been nice if i coulda spoke NOW to a rep that can actually fix my problem), but i am a bit skeptical that it is actually gonna happen. We'll see what they come back with and hopefully i don't get run around in circles and they can indeed get my data working by resetting the DMU or whatever they need to do.

[gc14]

So, I spoke to a VZW rep tonight after flashing back to a stock VZW ROM and, as expected, not getting a data connection (or able to make calls).

The rep was pretty helpful and knowledgeable. Mind you, i am on AT&T and this is my mom's phone i am helping her with (or at least trying to ). ATT base reps suck and for any minor network thing i would always need to speak to a data support tech (who these days tend to also suck pretty bad as well!) This VZW rep was no dummy and, to my surprise, understood all the things i threw at her. She was overly diligent which gets annoying, retrying lots of the same things, but i understand these people need to be, and she was making progress (bc after flashing the stock ROM my voice calling wasn't working initially either).

When I mentioned doing a DMU reset she explained that she can't do that and in order to have that done she needs to submit a request to her network team. I thought she would have them call me to troubleshoot the problem or something, but that isn't how it works . The network team doesn't speak to customers; she would be calling me back to tell me that the problem should be fixed and they did what they needed to do. I found it odd that they wouldn't need to speak to me to find out if it is working or not....Apparently, she said, they can tell if my phone is working/not working for the data connection.

For now i am kind of impressed with VZW's whole approach on how to solve this kind of thing (although it'd been nice if i coulda spoke NOW to a rep that can actually fix my problem), but i am a bit skeptical that it is actually gonna happen. We'll see what they come back with and hopefully i don't get run around in circles and they can indeed get my data working by resetting the DMU or whatever they need to do.

She could have performed the DMU reset without bringing in the network team. She just didn't know how.

[Dillsnik]

oh. well, for what it's worth, your support reps (even the bad ones apparantly) for the most part seem way better than the ones @ ATT! still not planning on switching any time soon though ;)

[Dillsnik]

I just want to deeply thank everyone that contributed to helping me get my problem fixed. The phone is now up and running and I am most appreciative to all of you that took the time to help me!!!

You really have a great community here!

FWIW, Verizon data tech fixed my problem but when i asked what he did he would not tell me....he basically said he "checked some things out and madde sure everything was set up right" while he had me take out my battery and wait. I asked what specifically he did, for research purposes and he said he couldn't tell me :rolleyes:

[gc14]

Lol..he performed a DMU reset. I swear some of those techs are so dumb.

[Dillsnik]

Well, he actually denied that he did a DMU reset cause i asked if that was specifically what he did and he said, no...i just checked some things out...and wouldn't tell me what he did.

i am sure you're right, he did the reset, but they must be instructed not to tell customers what they do...i guess maybe to try to prevent us from telling them what to do?