Verizon Customer Service Follow-Up Survey

[mkenny2]

So I recieved my XV6800 replacement after I bricked the last one....hehe

Today I got a computer phone call asking for a survey of my experience.
I rated it as a 1. It then asked me to record my explanation on what went wrong and how they can improve. I told the recording that Verizon is crippling my phone by holding back Features and Fixes for bugs in the software due to their greedy corporate hack jobs. I also said that I wish I could cancel my contracts and move to Sprint or Alltel bc they want to provide the best experience possible. HAHA

Now supposedly a customer service manager is going to contact me to discuss further the issues I am having!

TAKE THAT VERIZON GIVE ME MY UPDATES! :D

[bfunny27]

Let us know what they say if the do call you. It would be interesting to hear.

[mkenny2]

I know I can't wait!

[goonygugle]

what does alltel and sprint give you that verizon doesnt? just curious because im a on alltel

[Big Dawg 23]

It is all subjective based. Primary reason to most is updates releasing REV A. Altell started with Win Mo 5 and not six. I believe the still have the GPS locked atleast the local Altell store said they do. Go to Sprint enjoy the upgarde and horrible Customer service. I will deal with hacking my phone to get what I want if good Customer Service and network coverage comes with. A co worker had 3months of hell with that company over her auot pay and Mogul issues. She now is wth the big V and a 6800.

[mkenny2]

Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!

[hindjew1]

I'm with Sprint, and they've been pretty nice to me. Not a single problem. But then again I have Sprint Business as opposed to Sprint Personal.(or wtv it's called)

[Big Dawg 23]

Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!

I have called Verizon and voiced my displeasure with at minmum not having released a rom update to enable Rev A. I got the 6800 because of Rev A option over the I-760. Almost all of their PDA phones don't offer Rev A so why not be able to offer it to folks on one phone atleast. As for the GPS I have also mentioned many of us spend 30-45 a month for data so why do you need another $9.99.

[BK111968]

When I spoke to a Verizon CS rep a few weeks ago, I mentioned also that I was looking for the REV A speeds and wasn't interested in GPS since I already use a third-party program on the XV-6800 (IGuidance with a M5+ reciever).

The rep didn't seem to like my GPS comment esp when I mentioned that I wasn't going to be paying 9.99 for their version.