error when upgrading to 3.56?Help!

[chococrazy]

Well i tried to upgraded to 3.56 official sprint from 3.35 but (i use the usb method i dont know how to use sd card) but whenever on the upgrade process when it restarts the phone the ruu doesnt recognize the phone i get an error from windows saying that it hasnt passed the windows test thingy. And the laoder hangs at 0 but my phone doesnt have a load bar and then error comes up saying it couldnt detect my phone.

[Big Dawg 23]

I would suggest reinstalling 3.35. Then download the 3.56 from the HTC again and attempt to reinstalling. Lastly since you are dealing with a Mogul( I assume) call Sprint and they should help. My boss had a similar issue when going to 3.35. You are doing something perfectly legit unlike us VZW folks.

[chococrazy]

Wait so i should reinstall 3.35? it works fine i think it might have to do something with the usb cord im doing the upgrade on another computor (desktop not my laptop) i cant use my laptop. Ill call sprint see if they can help and uf u wabt ti dk 3.35 i dont have to do anything special just run the ruu?

[W3JMV]

Here's what I did when I received this same error message.

I reset my Mogul (it was stuck on the rainbow screen) and it came back up fine. All my data and settings were still intact.

I disabled Norton Auto-Protect and Firewall. Reran the 3.56 RUU and I no longer received the unable to connect message.

[chococrazy]

My firewall is off and norton is off still error
plz help?

[W3JMV]

Are you running Vista? Some have had issues (including myself) with running the upgrade in Vista. I had no issues running it in XP. Some Vista users that received error messages had success when they went back to the HTC upgrade site clicked on the link and chose Run instead of Save.

hth

[chococrazy]

nope windows xp
ima try to upgrade it again

[chococrazy]

OMG OMG i plug in my phone i ran the ruu but i thoguht hey ill wait so i pressed cancel unplugged my phone and now it barely finds a signal :(:( HELP!!!@#!@#!@3