PDA

View Full Version : Cracked LCD

TyDoc
24th July 2008, 11:20 PM
Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....

The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...
serfboreds
24th July 2008, 11:34 PM
Got a refurb. from alltel for an insurance replacement for a cracked screen on the 18th Friday of last week.... Today I was having some issues with the touch screen and ended up maybe pressing some buttons too hard and now the LCD is cracked....

The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...

That is common with all makes of this phone. You could easily get a replacement for that, but it will probably show up again in the future.
jph8tr
26th July 2008, 12:07 AM
The screen also has the burn in white spot... What are the chances of them believing me.. Its what really happened and there are NO marks on the outside of the phone.... I have to say it must be a defective LCD...


And if you mention the white spot to HTC, they'll swear you're the first person complaining about it!:rolleyes:

Good luck getting the replacement. If they balk, stick to your guns and move up the chain of command. Eventually, you'll find someone who realizes their days are numbered once the Verizon sale is finalized and just doesn't give a damn.
TyDoc
26th July 2008, 08:57 PM
went to two stores with no luck... had them activate an old BlackBerry and its killing me...
mike171562
19th September 2008, 11:36 PM
This happened to me, when my mogul got stolen, it was replaced with a refurb by the insurance, the screen cracked after 3 days, I took it back again and got a different one, they said it was from putting it in my hot car, but my first mogul I had for 6 months and never had this problem.