MDA Vario IV t-mobile "due date" thread.

[Devious]

I ordered mine yesterday, and so did my business partner... They claim we will get them by the end of the week...

Just called upgrades and they're adamant that the phone is NOT available yet - can I ask how you got yours ordered please?

[magicalex]

i cant wait any longer either so ive jumped ship to Vodafone. i have a contract with them that my brother used to use thats just come up for upgrade. Theyve given me a Touch Pro free for 12months with 250mins, 100 texts & unlimited internet for £30 a months. The perfect tarriff for me & far superior signal. Sorry T-mobile but youve completely alienated your customers - whatamistakatamaka!

[dogsnob]

Just called upgrades and they're adamant that the phone is NOT available yet - can I ask how you got yours ordered please?

We've been at them for months, and the last time I called they told me to call back on Dec 1st, and gave me a loyalty discount until then, so I called yesterday, and they apparently had them on their "system" and I was offered the handsed for a £70 upgrade fee, which I took...

The only difference I can think of is that I have a business contract with them...

Sorry I can't be of any more help!

[Devious]

We've been at them for months, and the last time I called they told me to call back on Dec 1st, and gave me a loyalty discount until then, so I called yesterday, and they apparently had them on their "system" and I was offered the handsed for a £70 upgrade fee, which I took...

The only difference I can think of is that I have a business contract with them...

Sorry I can't be of any more help!

That must be it..just spoke to CS again..the business dept is separate from the personal dept :(
Let us know how you get on with you Vario IV!

Cheers :)

[liddlefeesh]

Have you receive your Vario IV's from T-Mobile yet?

[neil@domino.org]

supposedely out week on Monday for regular punters.

[imaginarynumber]

supposedely out week on Monday for regular punters.

hurrah.... o feck I was about to threaten to leave t-mob after the misfortune of dealing with three mumpets in a row this week ( 1 in uk 2 in india)- all i wanted was to divert calls from my contact line to my PAYG after they accidentally deactivated my sim but they wouldn't as i could not prove ownership of the brand new PAYG, they accepted that i was the legal owner of the contract line- did try to point out that they have never asked me to prove ownership of my bt line when they divert my calls!!!)

[neil@domino.org]

well just remember this is tmobile we are talking about so I'll believe it when I see it.

[Devious]

well just remember this is tmobile we are talking about so I'll believe it when I see it.

Well you were right to be cautious..just phoned and they are now saying that it will be released in January, along with repricing of existing handsets. All due to the credit crunch apparently but they're not being told any details as yet.

I've resigned to the fact that there'll be no new handset for me until 2009 :(

[JonathanCassar]

I just called the cheapside branch in the City and was told Feb 2009!

I'll probably still wait as my upgrade date is 02/01/2009 anyway

I saw the phone in a vodaphone shop and it looks great much slimmer than my vario II

[dogsnob]

That must be it..just spoke to CS again..the business dept is separate from the personal dept :(
Let us know how you get on with you Vario IV!

Cheers :)

No they are just BSing me, letting us order the phones and lying about the due date...

We have jumped ship to vodafone...

[liddlefeesh]

No they are just BSing me, letting us order the phones and lying about the due date...

We have jumped ship to vodafone...

I thought so.

Off the back of your message I called them. Long standing business customer that we are. They aren't able to offer this until around Feb next year.

I ordered a Touch HD (sim free) instead and it's sat here next to me now.

[hsb98c]

Well, the III has gone from the website, with only the Vario III CoPilot version on sale.

May be Jan 2010?

[fil]

Well, the III has gone from the website, with only the Vario III CoPilot version on sale.

May be Jan 2010?

2010 probably knowing T-mobile !

[sd.clark]

The Vario III/Tytn II is still available on the Upgrade page, £230.00
Also showing is the Ameo 16Gb, £430.00

I'm waiting to see Vario IV appear on this page as I'm due upgrade. I'll wait and see what happens before end of this month.

[gdhgdh]

The account manager at our reseller (Fonehouse in the Metro Centre) says he'll have V4 stock on the 9th...

It's been a hell of a wait :|

(And yes, I completely believe that V4 stock has never been the problem, just the need to clear out of the V3 which is a hideous thing in comparison..)

[fil]

ah crap 600 in stock of vario 3s!!!!!

and they have 4s but wont sell them, bad business, as above just lost one customer, im sure many will follow, T-mobile you jokers sort it out!


On another note, my vario 3 upgrade was 100 quid last year, to upgrade to a vario 3 now they want........150 ?

just rechecked err its now £230.00 for a vario 3

I posted that on the 03/10/08

just checked my upgrades today, and they now want £250 for a vario 3, and the vats less now,

T-Mobile sort your shit out!!!!

[neil@domino.org]

If you are going by whats on the website I wouldn't bother as its well out of kilter with what you can get either in a store of over the phone to Tmob upgrades.

They wanted 100 quid for a MDA 4 compact upgrade on the website for a friend of mine but he managed to get it free by calling them (also got a better contact deal also).

[craigbrass]

I too am waiting on the MDA Vario IV coming out in the UK before my business contract renewal in February. My account manager says it will be out either Jan or Feb this year and they are just waiting to get rid of III stock.

I notice a couple of people here are saying about prices. If anyone is after a good deal, my account manager has always been able to get me and people I refer good deals. Scott Gordon - 0845 4122 064. Tell him Craig Brass sent you and you'll get a discount (their referral £20 thing off your first bill). Going to him with prices from other networks is usually a good idea too - something for him to beat.

[JonathanCassar]

Well just got off the phone to T-mob and they reckon the next few weeks...
We'll see!!!

[NREYNOLDS]

Just spoken to Tracy at T-Mobile business and she said she had a memo saying its out today, but she double checked and its actually in testing and should be available this week !! So fingers crossed

[craigbrass]

Spoke to Scott again last night and he is telling me it will be this month some time.

[StevePritchard]

This might be old news, but I got a Vario IV "dummy" phone today, and noticed a couple of differences between it and my Touch Pro - the most obvious is the back, it doesn't feature the "diamond triangles", and it looks like the speaker aperture is at the top, and not the back, but the other thing is that the "Home" and "Back" buttons have been swapped with the phone buttons below the screen.

I wonder why they felt the need to do that?

Cheers,

Steve.

[1keynose]

i called yesterday and tmobile told me 4-8 weeks:confused:

[neil@domino.org]

this is a joke

[aqub56]

This might be old news, but I got a Vario IV "dummy" phone today, and noticed a couple of differences between it and my Touch Pro - the most obvious is the back, it doesn't feature the "diamond triangles", and it looks like the speaker aperture is at the top, and not the back, but the other thing is that the "Home" and "Back" buttons have been swapped with the phone buttons below the screen.

I wonder why they felt the need to do that?

Cheers,

Steve.

To justify the 3 month wait? ;)

I`m not surprised regarding the back, the Diamond on TMob also has a flat back although the other things are a bit strange...

[Claire DC]

I've updated my blog with the actual release date as given to me by somebody in the directors office @ head office.

http://vario-iv-4.blogspot.com/

[sd.clark]

Just been onto CS again.

GOT ONE!

Delivery tomorrow! Only just been released.

[Devious]

Just been onto CS again.

GOT ONE!

Delivery tomorrow! Only just been released.

HURRAH! Me too! 67 in stock when I called - being delivered tomorrow as well. :)

[JonathanCassar]

Also ordered one for tomorrow!

[fil]

I've updated my blog with the actual release date as given to me by somebody in the directors office @ head office.

http://vario-iv-4.blogspot.com/


could have just posted the date here, tho 20th of January looks like your wrong!

[1keynose]

what are they charging for the upgrade?

[fil]

told 18 left 50mins ago

im on free time 750 quiet an old cheep tariff, wanted 202 to upgrade.

enquired about a 12 month combi 35 with web and walk @ 40 a month, wanted 160 for the phone

ive waited a few months a bit more now aint going to hert for a beter price

[sd.clark]

I was on Relax plan. Changed to Flext 35-18month with WnWplus.

Cost for Vario IV, £42! Very happy at that price.

I'll check invoice when it comes to make sure I am charged that amount!

I did phone them yesterday saying I was not happy about not being able to get phone, been with T-Mob (One2One etc) 16 years. They wanted to keep me.
At that price they've got me. I'm not complaining now.

I'll see what T-Mobile ROM is like few a while before deciding if I put a cooked ROM on it or not. Done so on my Vario III.

Looking forward to tomorrow now, time to download app's in VGA not QVGA time now.

[1keynose]

I was on Relax plan. Changed to Flext 35-18month with WnWplus.

Cost for Vario IV, £42! Very happy at that price.

I'll check invoice when it comes to make sure I am charged that amount!

I did phone them yesterday saying I was not happy about not being able to get phone, been with T-Mob (One2One etc) 16 years. They wanted to keep me.
At that price they've got me. I'm not complaining now.

I'll see what T-Mobile ROM is like few a while before deciding if I put a cooked ROM on it or not. Done so on my Vario III.

Looking forward to tomorrow now, time to download app's in VGA not QVGA time now.

ive just phoned again. they still say its not available. their screen says coming soon. are you on a business plan as i am on a personal plan?

[Devious]

ive just phoned again. they still say its not available. their screen says coming soon. are you on a business plan as i am on a personal plan?

Get them to check the stock anyway, apparently a phone can still be Coming Soon AND be in stock. Great database(!)

[sd.clark]

ive just phoned again. they still say its not available. their screen says coming soon. are you on a business plan as i am on a personal plan?

I'm on a personal Plan.

[1keynose]

this is a farce. i rang the sales team on 0800 956 2208. the advisor told me its in stock and would i like one. "of course" i replied. i told him i was an existing customer. he said i'll have to put you through to the loyalty team. so after 20 mins of crap music i get through to be told that its in stock but not available for release. "i'm very sorry sir, but i'd phone back 2nd week in february". whats going on? these guys are such amatuers:mad:

[antlane]

I've just ordered mine on an upgrade for £92. I'm on WnW 35 but as I get half-price line rental through the friends and family scheme, he wasn't able to undercut the price any further. It's allegedly going to be delivered tomorrow although I'll believe it when I see it!

[1keynose]

I've just ordered mine on an upgrade for £92. I'm on WnW 35 but as I get half-price line rental through the friends and family scheme, he wasn't able to undercut the price any further. It's allegedly going to be delivered tomorrow although I'll believe it when I see it!

i cant understand why i am unable to do this. i been with tmobile about 4 years and have been due an upgrade since november but have been waiting for this phone.

[xxnoelziexx]

same here mine cost me £92
Im on the Flext 35
Another 18 months with Tmobile
Phone will arrive tomorrow.
System is down to 2 now

[1keynose]

same here mine cost me £92
Im on the Flext 35
Another 18 months with Tmobile
Phone will arrive tomorrow.
System is down to 2 now

did you just ring 150 and select the upgrade option?

[xxnoelziexx]

did you just ring 150 and select the upgrade option?

150
option
310

think that was it if I can remember correctly. Royal mail pick up from warehouse 19:00 so there is still time to get it tomorrow if they have any stock left.

[1keynose]

150
option
310

think that was it if I can remember correctly. Royal mail pick up from warehouse 19:00 so there is still time to get it tomorrow if they have any stock left.

ive phoned that twice today and they say its in stock but not available to release it.

[antlane]

150
option
310


I did it like this as well.

[xxnoelziexx]

ive phoned that twice today and they say its in stock but not available to release it.

The guy I got said the same thing I asked to speak to a manager and the sales person ended up sorting it. They said as the phone only came in today there were no deals to compare it. So price was expensive, As I have been waiting for months I just paid the fee to get it. Tmobile may give better deals on the handset in the next few weeks or they could be worse you just don't know. I also directed them to this site :-) They had 200 delivered today

[fil]

seem like tmobile are being very sneaky saying they had been delivered today,

as a few months back they said, had them but wernt releasing them!

well thats what i and many others were told?

[craigmcdade]

Just off the phone with cs.

They were adament that the phone is not out yet, but probably would be in the next few days.

The cs put me on hold for a while and said that there were stock but they could not be sold yet. He suggest the others on the forum had only pre-ordered and wouldn't get a handset until it was launched.

Has anyone recieved their handset yet?

[UndeadDevil]

Has anyone recieved their handset yet?

Yep, Two Minutes ago :)

Edit: Just went to put my SDHC in and discovered a 2Gb allready in the SD Slot....

Edit2: Radio is 1.02.25.19, and TouchFlo3D has never looked soo girly (Read: Ugly)

[JonathanCassar]

the 2GB card seems to have co pilot data on it but no program installed

Anyone else spotted this or am I being thick!

also it seems to show every mark - still this is no different I guess than the N96 iphone etc

TouchFlo is very pink but I'll still with it a while before looking at other roms

[NREYNOLDS]

Mines arrived aswell !! Just charging it, and will have a play. Cost me £92 to upgrade on a 12 month contract.

[UndeadDevil]

Ok 3D Performance in the ROM :)

[leafdog]

would anyone mind posting a video or some screenshots of their vario iv. It would be great to see what a real one looks like.

Thanks

[sd.clark]

Got mine at 13:00

Smaller than I thought it would be, but nice anyway.

Here's some data about the ROM & Radio
ROM version: 1.69.110.8 WWE
ROM Date: 08/21/08
Radio version: 1.02.25.19
Protocol version 52.33.25.17U

[Claire DC]

could have just posted the date here, tho 20th of January looks like your wrong!

Not if they're not officially released yet though - and they are out of stock right now anyway. Remember that on my information I am being told release date, not when they may be sneakily available by calling up. Didn't see the point in pasting my whole blog post in, hence just link; was trying to help but if I'm going to get that tone I shan't bother again. :(

[1keynose]

Not if they're not officially released yet though - and they are out of stock right now anyway. Remember that on my information I am being told release date, not when they may be sneakily available by calling up. Didn't see the point in pasting my whole blog post in, hence just link; was trying to help but if I'm going to get that tone I shan't bother again. :(

dont be like that. its looking more likely you're right. i've tried now 3 days running and i can't get the upgrade so looks like i'll have to wait for the official release.

[craigmcdade]

I starting to get feckin sick of the cs bs that I get when I phone up.

According to them I must be an idiot.

Can someone who got the upgrade from TMob phone them from the actual handset and enquire about its availability? I bet you get told its unavailable!

I wouldn't mind if they said we had some but they are sold out but I keep getting told that they are not out, and they cant confirm any release info!

[Basil3]

I'm with you.....I popped into my local store, and was told that the manager 'who is a senior manager and finds out about everything first' hadn't heard anything the vario iv.

I then called cs on the phone, and they said that there is no possible way anyone in the country could have one. There is none on the system and no release date. I laughed.

[JonathanCassar]

Its very pink

(taken from my Vario IV)
They are available prob not in stock The Item code on the despatch note was 300004707 if that helps

[Claire DC]

dont be like that. its looking more likely you're right. i've tried now 3 days running and i can't get the upgrade so looks like i'll have to wait for the official release.


Cheers, I tried today but was told that they were out of stock to personal customers but that the business side of T Mobile has 7 handsets (or had) that couldn't be touched by personal users due to the way T Mobile works these things.

Stupid really as if they're in stock, they should be in stock for whoever asks in my opinion.

Also getting told stupid upgrade amounts, I'm on Flext 35 web and walk, and am being asked to go to a higher price plan AND then pay £100 on top of that for the phone... I mentioned the person who'd posted about going onto Flext 35 and getting the phone for £42 on an 18 month contract and they couldn't say why this was. :confused:

I wouldn't mind, but Vodafone had the Touch Pro ages ago free on £35 per month plans and I chose (stupidly) to hold on for T Mobile and now Voda only have it on the higher tariffs for a longer period of time.

Arrrgh!

[fil]

Didn't see the point in pasting my whole blog post in, hence just link; was trying to help but if I'm going to get that tone I shan't bother again. :(

sorry just looked at the way a typed, could see how it come across a bit harsh!

could have posted the date tho, as for thos brousing on a mobile device its a pain to looked at a link then come back to here, well it is for me.




On another note someone didnt really want theres its allready on Ebay! :)

[Claire DC]

No worries, I thought to just post the date would seem like it could be made up without any background to how I got the date. Not to worry, sorry for the extra effort, hadn't thought about mobile browsing (ironic eh haha).

Saw the one on eBay earlier, how rude... can't believe somebody got it without even wanting it.:eek::)

[coulsond]

I am a T-Mobile business customer. I rang up for the vario IV yesterday afternoon and even though the system was showing up as having 9 in stock, a phone call to the warehouse from cs revealed that there wasn't any left.

cs then rang a few local shops on my behalf to find stock and was told that the shops weren't expecting any in and would only be available direct. They couldn't tell me when the next batch would be in. They said they would try and find out and let me know today.

[neil@domino.org]

I am a T-Mobile business customer. I rang up for the vario IV yesterday afternoon and even though the system was showing up as having 9 in stock, a phone call to the warehouse from cs revealed that there wasn't any left.

cs then rang a few local shops on my behalf to find stock and was told that the shops weren't expecting any in and would only be available direct. They couldn't tell me when the next batch would be in. They said they would try and find out and let me know today.

its a f'ing farse in my view. I called yesterday on behalf of my wife and after initally saying they had one, once they ran my wife's details about what she would have to pay for it:

Initially they said it would be £130, then £330 (full price) and then oh, the phone isn't released. Muppets, I told them about the people here (and even BS'ed that one of you guys with the phone was my best mate :) :lol: ) but it made no difference. The pricing is rediculous and even O2 have a better deal on the handset at the moment.

[coulsond]

It is a farce considering when the phone was initially announced!

I agree about the pricing too, I have 2 phones and a data card with t-mobile, my last 2 vario upgrades were free, this time around I am quoted £132!

[Jock]

They said they would try and find out and let me know today.

Had a call back today from the CSR - supposedly in stock and (what's more) they will deliver to my home address tomorrow (hopefully) rather than the business address next week.

£42 + VAT for the upgrade and they let me reduce the tariff from Flext 35 + WnW to Flext 30 + WnW, so I have saved the company some money (just as well as I'm in accounts).

Seems they have a different policy towards personal customers then given the larger upgrade fees they are quoting!

[divydovy]

We had 6 delivered to our business today. We're on Business 1 plan and have been hassling them for ages. When I spoke to them yesterday they only had 23 left, so stock is very limited.

Impressed so far - touchflo 3d and wm6.1 make the phone a lot more sophisticated to use, but waiting to see how I get on with far fewer hard buttons...

[msuk]

Hello,

I am a business customer on a 12 month contract with web n walk for £35 a month. I got the Vario iv for £72 pounds quite expensive considering i got my Vario III for nothing last year.

thanks

[npch]

I just phoned up through personal upgrades - they apparently had 10 in stock when I started processing the upgrade, but none left by the time the button was hit. :(

So, I hope it's you guys who stole it from under my nose!

Offered it for £24.76 on 18month Combi 35 + WnW plus - I do do a lot of out of plan minutes and data though so my bills are pretty high.

[fil]

I bet T-mobile are a bit gutted, as in the vario 4, no big push and in the 1st day all gone 100% sales

then there G1 wonder what the 1st day sales % of stock was, i bet they have so many unsold ( or returned ), they have resorted to storing them in the staff smoking shelter :D


bad business move, should have had a few 1000 from day one ;)

[harvsurrey]

..............

[harvsurrey]

Combi 35 plus web and walk here , with friends and family i got my upgrade free plus a 6.99 saturday delivery charge to recieve it tomorrow
Though i guess in the last 18 years they have had a few pennies off me .
Good to see t-mobile to look after valued customers ,and i know my profile with T-mobile gives me the Max discount on upgrades

Thanks T-mobile ,lets hope the phones as good as the Vario 3 was ...

[compact_bijou]

I started this thread 5 Months (!) ago and t-mobile are finally shipping the Vario IV !!

I've lost count of the number of times I've been told the vario IV will ship 'next week'

I wonder how many people have received a Compact IV when waiting for a Vario IV and I wonder how many of those Compact IV's have been repackaged and sold as new ?

T-mobile ought to be ashamed.

[npch]

I just phoned up through personal upgrades - they apparently had 10 in stock when I started processing the upgrade, but none left by the time the button was hit. :(


Phoned up again today, guy I spoke to looked it up on the system which said it hadn't been released, however he agreed to check with his manager and magically there were 83 in stock :D

In the end, I got it for £22.76 + £6.99 delivery charge, on a 18month Combi 25 + WnW plus (about £35/month total).

Should be delivered tomorrow before 1pm - fingers crossed!

82 left! ;)

[neil@domino.org]

that looks awfully low, sure it wasn't the mda compact 4?

[compact_bijou]

Phoned up again today, guy I spoke to looked it up on the system which said it hadn't been released, however he agreed to check with his manager and magically there were 83 in stock :D

In the end, I got it for £22.76 + £6.99 delivery charge, on a 18month Combi 25 + WnW plus (about £35/month total).

Should be delivered tomorrow before 1pm - fingers crossed!

82 left! ;)

Were you due an upgrade ?

that looks awfully low, sure it wasn't the mda compact 4?

That's what I was thinking :)

[scottytoo]

I called upgrades at 11am monday. Asked for vario 4, he searched system, reported there were 86 left, then told me i could have it on same tarriff (flex 25 and w&w plus) for £90. This was for 18 month contract. If I extended to 24 month i could have it for £50.

He tried looking at other plans but couldn't find a price mark (words to the effect) against a promo price plan. He recommened waiting week or so for plans to filter with beginning of feb for new promos.

Worried that it may shot up in price like on o2. Going to have think but very tempted with £50 offer.

He also confimed it was officially on their system, but web site may not reflect same info. I looked and noticed vario 3 upgrade for £180 on web site so vario 4 sounds a good deal.

[compact_bijou]

I called upgrades at 11am monday. Asked for vario 4, he searched system, reported there were 86 left, then told me i could have it on same tarriff (flex 25 and w&w plus) for £90. This was for 18 month contract. If I extended to 24 month i could have it for £50.

He tried looking at other plans but couldn't find a price mark (words to the effect) against a promo price plan. He recommened waiting week or so for plans to filter with beginning of feb for new promos.

Worried that it may shot up in price like on o2. Going to have think but very tempted with £50 offer.

He also confimed it was officially on their system, but web site may not reflect same info. I looked and noticed vario 3 upgrade for £180 on web site so vario 4 sounds a good deal.

All good, but were you due an upgrade or was it an early upgrade ?

[npch]

Thought I'd better wait until it arrived before I posted, just in case it was a Compact IV ;)

Postie has now been, and thankfully it is an MDA Vario IV in a very pink box, and it is very shiny :D

I've been out of contract and due an upgrade since August last year and although I'm on a fairly low usage plan, I got upgrades to check my past 12 months billing history which showed I spend between £20-40/month on foreign calls and data. So if you think you spend a lot, make sure you ask them to check.

Quick impressions: I like the overall finger friendliness (I have difficulties using the iPhone because my fingers are very dry), and as others have reported, I've got a MicroSD card with Copilot maps on it.

[HooloovooUK]

I phoned up yesterday.

I currently have a Vario II on Flex 20.

They offered me a Vario IV on Flex 30 plus WnW for £35pm, with the phone costing £137. They wouldn't do me a better deal than that. But they did say to call back in a few days when the phone will be on the website and there should be some better offers.

My local T-Mobile store is expecting stock of the Vario IV on Thursday, so I'm going to go back and see them then, and hopefully they might make a better offer.

[leafdog]

I have been calling Tmob everyday, to try and get a better deal. Today i was offered the following:

Vario IV £2.50
Flext 40 + WnW £45 (my current tarrif) for 18 months.

or

Vario IV £40
Flext 40 + WnW £40 they said they would include WnW for free.

My discount is roughly £330, but they are not allowed to tell you this.

Im still thinking about what to do. As people have said before, when its officially on the website there may be better offers available.

STILL WAITING........................................... ....

[craigmcdade]

I've phoned a few times too.

I'm on F&R tariff so my discount is only £200 meaning they want around £130 from me for the handset. Tried to tell them I could get it cheaper elsewhere but dont think they are interested in keeping me, pretty much suggested I go elsewhere! Great customer service!

[scottytoo]

All good, but were you due an upgrade or was it an early upgrade ?

Quite correct its an early upgrade to which seems a fair deal, but for sheer cheekiness and hope to get something good for all the loyalty and business I've put tmobiles way, it pays to somewhat beg for a better offer. End of the day they need us, consumer market and all, especially with so much choice. Will update when I've decided what I doing.

[compact_bijou]

Quite correct its an early upgrade to which seems a fair deal, but for sheer cheekiness and hope to get something good for all the loyalty and business I've put tmobiles way, it pays to somewhat beg for a better offer. End of the day they need us, consumer market and all, especially with so much choice. Will update when I've decided what I doing.

I've been with them 8 years, longer than anyone I've ever spoken to at t-mobile has worked for t-mobile.

I have 2 phones, 2 contracts, £35/month each.

I was denied an upgrade because I'm 'not due an upgrade for another 6 weeks' and I was told that the new policy is not to offer early upgrades.

t-mobile staff, mostly, blow goats :mad:

Can I ask: How early an upgrade was it ?

[dharvey4651]

I scanned through a good bit of this thread but didn't see anything on the 1700Mhz Band. Does anyone know if T-Mobile's Vario IV will support the US 3G band as well?

[scottytoo]

I've been with them 8 years, longer than anyone I've ever spoken to at t-mobile has worked for t-mobile.

I have 2 phones, 2 contracts, £35/month each.

I was denied an upgrade because I'm 'not due an upgrade for another 6 weeks' and I was told that the new policy is not to offer early upgrades.

t-mobile staff, mostly, blow goats :mad:

Can I ask: How early an upgrade was it ?

Tone down dude... T&c are a pain but theirs appears to be the best. I agree they don't appear to be very helpful sometimes but compaired to other carriers such as orange they are angels. (contradiction of this when speaking to some cs staff who see the job through the words of that silly little script they get given).(script monkeys)

Answer to question anyhow is 1 month before 24 months is up. Play them at their own game. Its a business contract, they cock up rub their noses in it and moan like a grumpy old man. (make sure you have gen reason)...if they do a good job, good service, no faults flirt with everyone related to the service or product you want, it sometimes pays...

Something to think about. You buy an Htc panda or any phone from orange you get 6 month warranty and accessories, it don't bare thinking. Any faults after you have to go to manufacture.

good luck

[1keynose]

finally ordered my upgrade today. i got the vario iv for free on flex 50 but the sales guy asked his manager what he could do for me. i got free WnW and 10% of line rental so £45/month. had to pay 6.99 for delivery though. i'm happy with that deal.

[internetuser]

Just upgraded to the vario 4 from a vario 3. (my vario 3 upgrade was bodged and was not makred as an upgrade at the time) so I have got both the vario 3 and 4 with in a week of launch for £100. It also showed my account for not upgrading for over 22 months. when I got the orignal vario1

Costing £92 + delivery, so its just under £100 on Flex 30 with Web and Walk (£17.50 ish a month)

I am on the old Friends and family discount for life. (i.e. I can have any tarriff and do not lose the discount at the end of a contract or I upgrade)

She said I could have any tarriff but my usage would not really suite it. and I was already on max discount due to the F&F I have.

Getting delivered tommorow to my work ...

[compact_bijou]

Tone down dude... T&c are a pain but theirs appears to be the best. I agree they don't appear to be very helpful sometimes but compaired to other carriers such as orange they are angels. (contradiction of this when speaking to some cs staff who see the job through the words of that silly little script they get given).(script monkeys)

Answer to question anyhow is 1 month before 24 months is up. Play them at their own game. Its a business contract, they cock up rub their noses in it and moan like a grumpy old man. (make sure you have gen reason)...if they do a good job, good service, no faults flirt with everyone related to the service or product you want, it sometimes pays...

Something to think about. You buy an Htc panda or any phone from orange you get 6 month warranty and accessories, it don't bare thinking. Any faults after you have to go to manufacture.

good luck

Always toned, mate. Always polite to CS. After all, they are peoples too and just happened to pick up the phone.

What irks me is paying over £x p.a. to a co. who can't seem to ensure that all CSR's read from the same hymn sheet, who can't ensure that all CSR's read the intranet in the morning to avail themselves of updates, etc. What really really irks me is that some CSR's don't actually give a choot and try to shine one on with the first line of chuff that enters their tiny mind. It's a waste of time all round. I've got a limited amount of time to sort out the minutiae of business, what I don't need is to have to put aside 2 or three hours to make half a dozen+ calls in the hope that I get through to the diligent one. The one who's on the ball and understands that they are there to take money off me for their employers as smoothly as possible ;)

p.s. I'm not flirting with some Welsh geezer to get a phone. Uh uh, no way :eek:

[harvsurrey]

that looks awfully low, sure it wasn't the mda compact 4?



why do you think thats low 2 of us here have not paid anything for the upgrade mines on a 12 month and i belive the other is on an 18 .... i am also on the old lifetime friends and family discount.

[HooloovooUK]

My local T-Mobile store is expecting stock of the Vario IV on Thursday, so I'm going to go back and see them then, and hopefully they might make a better offer.

Well it's Thursday, and they still haven't got any. :-(

Expecting another delivery either tomorrow or Saturday.

[Basil3]

Well it's Thursday, and they still haven't got any. :-(

Expecting another delivery either tomorrow or Saturday.

At least your store made an effort to guess. My local store said that they never know when a delivery is coming or what's gonna be in it, they only find out when it comes in the door!

[God5K]

Don't know if anyone else has had this issue. I was looking to get the Vario IV months ago when it first was hinted to be coming to T-mobile. As I was in my upgrade window I was offered a £10 a month loyalty discount, which I asked at the time "can I cancel this at ANY time and u/g when the Vario IVis out" to which I was told "yes". Turns out now that was a lie and I actually agreed to a new 12 month contract without u/g so I can't get the Vario until June (end of 11th month). Anyone got any suggestions on this one as I really want the Vario IV, especially after my local T-mobile store ordered one in for me, superb looking phone!

I am very tempted to jump networks in June due to the terrible customer service but it looks like O2 want both my arms and a leg to get it on a £35 a month new contract so I am a little stuck!

Any ideas?

Cheers

[leafdog]

Don't know if anyone else has had this issue. I was looking to get the Vario IV months ago when it first was hinted to be coming to T-mobile. As I was in my upgrade window I was offered a £10 a month loyalty discount, which I asked at the time "can I cancel this at ANY time and u/g when the Vario IVis out" to which I was told "yes". Turns out now that was a lie and I actually agreed to a new 12 month contract without u/g so I can't get the Vario until June (end of 11th month). Anyone got any suggestions on this one as I really want the Vario IV, especially after my local T-mobile store ordered one in for me, superb looking phone!

I am very tempted to jump networks in June due to the terrible customer service but it looks like O2 want both my arms and a leg to get it on a £35 a month new contract so I am a little stuck!

Any ideas?

Cheers

Hey God5K

That is completly untrue. the loyalty bonus is not a new contract, it is a thank you while you wait to upgrade, you should complain !!!!! the CSR that told you that is either delusional or lying. I am on this loyalty discount to and I have been assured it is not a new contract and can be removed at any time. The only problem I have experienced is when you dial up using the options, the automated response is that you cannot upgrade (even though I am out of contract) but if you speak to a human and get them to check they will confirm its just an added discount.

Make sure you complain about this ! TMOB are starting to take this P**S

[God5K]

Hey Leafdog,

Thanks for the reply. That's what I thought, but apparently there are two types of loyalty discount, one that lasts for 6months and one that is a new contract. I have sent a complaint via the online system (I was restrained). However, I will blast them with both barrels if I don't get the answer I want. I am sure news of t-mobile misspelling contracts to customers is frowned upon by senior executives, newspapers and the ombudsman. So I hope for their sake they see sense and I get my shinny Vario IV soon!

Cheers.

[gd2]

why do you think thats low 2 of us here have not paid anything for the upgrade mines on a 12 month and i belive the other is on an 18 .... i am also on the old lifetime friends and family discount.

How are you getting such a low price, I've been due an upgrade for 12 months. I'm on the for life friends and family on flex 25 and they want £420!!!!

[Claire DC]

Don't know if anyone else has had this issue. I was looking to get the Vario IV months ago when it first was hinted to be coming to T-mobile. As I was in my upgrade window I was offered a £10 a month loyalty discount, which I asked at the time "can I cancel this at ANY time and u/g when the Vario IVis out" to which I was told "yes". Turns out now that was a lie and I actually agreed to a new 12 month contract without u/g so I can't get the Vario until June (end of 11th month). Anyone got any suggestions on this one as I really want the Vario IV, especially after my local T-mobile store ordered one in for me, superb looking phone!

I am very tempted to jump networks in June due to the terrible customer service but it looks like O2 want both my arms and a leg to get it on a £35 a month new contract so I am a little stuck!

Any ideas?

Cheers



cust.rel@t-mobile.co.uk :)

[Claire DC]

How are you getting such a low price, I've been due an upgrade for 12 months. I'm on the for life friends and family on flex 25 and they want £420!!!!

The full cost for the phone is only £332 apparently so looks like something is going seriously wrong there. Try ringing and speaking to a different customer service agent in the loyalty team, I have found this works much better as they wanted £232 from me to start with, then £92 plus to pay £10 per more per month but I got my phone (received at 8am *this* morning.. so to speak) for £82 on my current plan.

[neil@domino.org]

still effed about by tmobile - wife went to O2 yesterday, got the phone on a much better deal for 90quid.

[God5K]

Result, an email direct to customer services and a day later a phone call apologising for their mistake. There was a glitch with the systems which didn't apply the loyalty discount properly and put me on a full new 12 month deal. Problem now resolved and upgrade is waiting in store for me, although I do still have to pay for it.

Cheers for the comments and help

[champsak]

just ordered mine £160 for an early upgrade... my contract ends on the 1/4/09

[Claire DC]

Result, an email direct to customer services and a day later a phone call apologising for their mistake. There was a glitch with the systems which didn't apply the loyalty discount properly and put me on a full new 12 month deal. Problem now resolved and upgrade is waiting in store for me, although I do still have to pay for it.

Cheers for the comments and help


Was that the customer relations email I posted above? They're generally quite good, glad you got it sorted.

[harvsurrey]

How are you getting such a low price, I've been due an upgrade for 12 months. I'm on the for life friends and family on flex 25 and they want £420!!!!


I guess it must depend on what you have spent in the past , how long you have been with them as a customer , and what contract you have with them now .
Plus i complained politely about the issues with phones being released (though i doubt that alone gets a free phone)
My renewal was sept 07 as that was when the vario 3 was launched (sept 06) and will not change from a 12 month contract .

As with most business there are so many factors that warrent the discount ...

if you really wanted to compare i guess we could add up the last 5 years online bills and see how much each of us has paid to them , maybe that would start to show up some considerable differences in customer profiles?

[HooloovooUK]

The Vario IV is now available on the website!!!!

[Basil3]

Yeah, it's on the website, so I thought I'd ring up phone sales to see what sort of price they can do.

I was told that it is available through the website, but they still can't sell it over the phone. He also "guarantees that nobody in the UK has been sold a Vario IV over the phone by T-Mobile".

I do wonder why I persevere with this company.

[fatmcgav]

Yeah, it's on the website, so I thought I'd ring up phone sales to see what sort of price they can do.

I was told that it is available through the website, but they still can't sell it over the phone. He also "guarantees that nobody in the UK has been sold a Vario IV over the phone by T-Mobile".

I do wonder why I persevere with this company.
Just to challenge this one, i rang up yesterday to upgrade to a Vario IV, was informed that they had ~400 in stock, and i received mine at 9am this morning...

So they're available... just need to persevere...

Cheers
Gav

[Basil3]

Just to challenge this one, i rang up yesterday to upgrade to a Vario IV, was informed that they had ~400 in stock, and i received mine at 9am this morning...

So they're available... just need to persevere...

Cheers
Gav

Yeah, the guy did say they have plenty in stock. He just said they can't sell as they haven't been informed on what prices with packages etc. I was willing to take out a new contract on the spot but he wasn't bothered.

[HooloovooUK]

Apparently my local branch now has them in stock, so I'll pop in this afternoon and see what they can offer me. Maybe they'll do better than the call centre?

Just for information - I'm on Flext 20 with a Vario II, and my 18 month contract expired in November. I rarely go over my Flext allowance except for a bit of data every few months. Back on the 20th the best I was offered was Flex 30 plus WnW for £35pm, with the phone costing £137.

I wonder what the store will be able to offer me? Ideally I'd like Flext 35 with 10% off and free WnW at £31.50 with the phone costing no more than £100. Think I'm being a bit optimistic .......

[gd2]

I guess it must depend on what you have spent in the past , how long you have been with them as a customer , and what contract you have with them now .
Plus i complained politely about the issues with phones being released (though i doubt that alone gets a free phone)
My renewal was sept 07 as that was when the vario 3 was launched (sept 06) and will not change from a 12 month contract .

As with most business there are so many factors that warrent the discount ...

if you really wanted to compare i guess we could add up the last 5 years online bills and see how much each of us has paid to them , maybe that would start to show up some considerable differences in customer profiles?

I've been with them for 2 1/2 years. I was due an upgrade in February of last year and have been putting it off for the Vario V ever since. My upgrade price then was just £110!

[Th3 Ripper]

I was waiting to buy an MDA Vario but realised I wasn't keen on the colour of the T-Mobile version.

Ended up buying a brand new in box model off eBay for £255 (plus £7 P&P) and then signing up for a 18month SIM only contract with T-Mobile on Flext 35 (currently £31.50).

Best bit is I signed up for the contract at a Tesco Telecoms Centre and they gave me a Wii, Wii Fit and £145 cashback as free gifts.

By the time I sell my no longer needed Touch Dual I will almost have made the money back on my eBay purchase.

[imaginarynumber]

Picked mine up from the hammersmith branch yesterday- they had 1 sitting instock for the last 3 days.

18 month contract- downgraded from flext 35 w W&W plus (about £42.50pm) to combi 30 w W&W plus (35pm) and £90 for the handset.

[HooloovooUK]

Well, I picked up my Vario IV last night.

The best retentions deal they could offer me was the same deal as the other day. But they did agree to let me have the same deal as a new customer Flext 35 including free WnW with 10% off making £31.50 per month, and £176 for the phone, which multiplied out over 18 months is actually cheaper than the retentions deal - what's that all about? I guess they don't make very good deals for customers that have only been on Flext 20 for the last 20 months ......

I should have walked really and waited for a better offer, but when it was sitting there in it's box in front of me, I couldn't resist!!

I thought I would hate the T-Mobile branding, but I actually quite like it. They've replaced the white and pink of the Vario II with a much more pleasing white and purple. Quite pleased so far ... loving Google maps and the built in GPS.

[imaginarynumber]

Strangely- when I walked into the store i was asked what price I had been offered. I told the truth but later asked if he would have known if I lied- he replied that he probably would have as he had never seen a subsidy of more than £300 on a handset. Me thinks I could have saved a little more if I had said £70 for example rather than the true £90.

I too am happy with the branding.

The only thing I miss is the screen size of my ameo- hey ho- atleast now i can make calls with out a headset...

[scottytoo]

Always toned, mate. Always polite to CS. After all, they are peoples too and just happened to pick up the phone.

What irks me is paying over £x p.a. to a co. who can't seem to ensure that all CSR's read from the same hymn sheet, who can't ensure that all CSR's read the intranet in the morning to avail themselves of updates, etc. What really really irks me is that some CSR's don't actually give a choot and try to shine one on with the first line of chuff that enters their tiny mind. It's a waste of time all round. I've got a limited amount of time to sort out the minutiae of business, what I don't need is to have to put aside 2 or three hours to make half a dozen+ calls in the hope that I get through to the diligent one. The one who's on the ball and understands that they are there to take money off me for their employers as smoothly as possible ;)

p.s. I'm not flirting with some Welsh geezer to get a phone. Uh uh, no way :eek:

It appears i need to swallow some pride... All the flirting got me no where. (thankfully no welsh geezer)

Lovely peeps at customer relations but still won't lower cost from £92.75 on 18month contract. Very disappointed.

They won't even price match against vodaphone or O2 who are offering this on a £35 18 month tarrif and i get the device foc. I guess that's a no brainer.

It appears loyalty don't get you goodies.

My gripe is i've had no discounts on tariff since i joined back in 1998, and all i read and see is come along new customer and get money off but go away old loyal dog unless you want to part with more cash.

If i got voda i can choose touch pro, x1 by sony or ipaq messanger all free. my worry is not been able to use it as modem.:confused:

[HooloovooUK]

Lovely peeps at customer relations but still won't lower cost from £92.75 on 18month contract. Very disappointed.

Well that's still better than the deal I was offered!

They won't even price match against vodaphone or O2 who are offering this on a £35 18 month tarrif and i get the device foc. I guess that's a no brainer.

It's a no brainer alright ... stay with T-Mobile. When I checked what I would get with O2 and Vodaphone for £35 per month, it wasn't anywhere near as good as Flext 35 with free WnW. In my opinion none of the other operators can beat T-Mobile tariffs for value for money.

[compact_bijou]

my worry is not been able to use it as modem.:confused:

That's the only reason I'm sticking with t-mobile. I'm not a heavy user of HDSPA but I'm a regular user and when I use it, it's usually essential.

I can't be doing with going down the dongle route so until there's a new 12" laptop at a reasonable price with built in SIM slot which can access HD(U)SPA, I'll stick with tethering my mobile as a modem.

*goes back to waiting*

[Basil3]

Went into my local store today. Signed up for 18 month flext 50 contract. Originally said he couldn't drop below £80 for the phone (even pulled out his special bit of paper he's 'not meant to show me' to make it look more authentic).

After a bit of bartering, he offered a free bluetooth headset worth £50.

After a bit more bartering, he offered the handset for £30.

I took it, happy with the phone :)

[HooloovooUK]

I'm obviously no good at bartering :-( My store, just like the retentions department, wouldn't budge. Well actually the store just called the retentions department on my behalf, they didn't appear authorised to make decisions on their own.

Maybe signing up the for the higher tariffs like Flext 50 gives you so much more leverage? Assuming you got the 10% off deal, over 18 months you're spending £243 more than me on the tariff, but I only spent £146 more than you on the handset, so I guess it all works out in the end. Over 18 months the most expensive handset with the cheapest tariff is usually the cheapest overall - so unless you actually use the extra allowances of the higher tariff it's a false economy to go for the cheaper handset.

[Basil3]

To be honest the only reason I'm on Flext 50 is cos I get friends and family so only ends up costing £25 per month.....

[HooloovooUK]

Okay well then I don't know why they wouldn't offer me anything better .....

[dharvey4651]

I scanned through a good bit of this thread but didn't see anything on the 1700Mhz Band. Does anyone know if T-Mobile's Vario IV will support the US 3G band as well?

I posted this same question a little while back(Post #335, 10 days ago) but got no response.

Does anyone here know whether or not this Version will have support for the 1700Mhz T-Mobile 3G?

[imaginarynumber]

not sure but looking through the settings on the UK varioIV only shows

gsm(900+1800) +UMTS(2100)
GSM(1900+850)+UMTS(1900+850)


So I guess that means no- not sure if upgrading the radio will allow it or not

[dharvey4651]

not sure but looking through the settings on the UK varioIV only shows

gsm(900+1800) +UMTS(2100)
GSM(1900+850)+UMTS(1900+850)


So I guess that means no- not sure if upgrading the radio will allow it or not

That's just a let down... I(being a T-Mobile Customer) was hoping that the T-Mobile variation of the Touch Pro would support all of their bands so I could at least get a taste of 3G...

Side note... Can someone please dump the following registry key and all entries within it from an MDA Vario IV and post it back here?

[HKEY_CURRENT_USER\Comm\RasBook]

I would like to see if it contains AGPS Settings for T-Mobile.

[imaginarynumber]

HKEY_CURRENT_USER\Comm\RasBook\t-mobile internet ? There are 2 keys DevCfg and Entry

I only have the phm reg and the key is an awfully long binary- if you show me how to then i will post back... far too long to manually copy

regards

[dharvey4651]

HKEY_CURRENT_USER\Comm\RasBook\t-mobile internet ? There are 2 keys DevCfg and Entry

I only have the phm reg and the key is an awfully long binary- if you show me how to then i will post back... far too long to manually copy

regards

Thanks but now I need 2 different keys dumped off the T-Mobile MDA Vario IV.

[HKEY_LOCAL_MACHINE\Software\HTC\SUPL AGPS]
(all entries)
[HKEY_LOCAL_MACHINE\Software\HTC\SUPL AGPS\DefaultSetting]
(all entries)

Please use Ce Reg Editor to dump the keys and then upload the CeReg file. That's probably the easiest way to do it.

Thanks.

Dan

[imaginarynumber]

Hope that this is what you wanted- there is no defaultsetting listed


REGEDIT4

[HKEY_LOCAL_MACHINE\Software\HTC\supl]
"ServerPort"=dword:00001C6B
"ServerIP"="10.1.101.XXX" have deleted last part of ip address
"QosPerformance"=dword:00000059
"QoSAccuracy"=dword:00000032
"TimeBetweenFixes"=dword:00000001
"NumberFixes"=dword:3B9AC9FF
"GPSMode"=dword:00000002
"EnableAGPS"=dword:00000000


so agps is off by default?