Upgrade Advice

[AndyCr15]

I currently have a Kaiser (HTC TyTnII on UK Orange) but have only just looked into the HTC Touch Diamond... and wow, does it look nice!

On the Orange website it's saying I can't upgrade my phone until May next year. eBay has the Diamond at around £350.

So, I guess I'm wondering if anyone can advise me. Are Orange likely to cut me a deal if I call them up? I guess I'm bound to a contract with them at present so I can't say I'm leaving them. Will it be easiest just to buy one from eBay?

Is it worth it? Is the Touch Pro out or coming out soon? Should I wait for that?

[Teppic24]

I currently have a Kaiser (HTC TyTnII on UK Orange) but have only just looked into the HTC Touch Diamond... and wow, does it look nice!

On the Orange website it's saying I can't upgrade my phone until May next year. eBay has the Diamond at around £350.

So, I guess I'm wondering if anyone can advise me. Are Orange likely to cut me a deal if I call them up? I guess I'm bound to a contract with them at present so I can't say I'm leaving them. Will it be easiest just to buy one from eBay?

Is it worth it? Is the Touch Pro out or coming out soon? Should I wait for that?

If you can't upgrade until May then you'll get little joy out of Orange I'm afraid. You have to be in the last three months of your contract before they'll let you upgrade. However, saying that you've got nothing to lose by calling them and you may be able to get a deal if you change your package to a more expensive one.

Cal them first before going the eBay route - as I said you've got nothing to lose.

Is it worth it? Hell, yeah! I was torn between the Diamond and waiting for the Pro, but impatience got the better of me and I plumped for the Diamond.

Even though I've only had it a day I can definitely say that it is fantastic! It's up to you if you want to wait for the Pro. I've come from a TyTN II myself and I sat back and really thought about it before going for the Diamond, and basically asked myself two questions:

1. How often did I use the keypad? Very rarely, maybe three times in the eight months that I owned the phone.

2. How much free space did I have on my 4Gb SD card? 2.5Gb, so for me having 4Gb of non-upgradable storage wasn't an issue.

The final thing that swung it for me was the size of the thing. It's good to have a PDA that's "phone sized", rather than being a huge brick.

[tomchap]

Thats a good idea :) Have a word with Orange and twist there arms, see what you can do. I think my missus is due an Upgrade in August and im sure she will go for the Diamond (but as shes skint, I think shes gonna put it on eBay!!!!!!!)

I love my diamond and have used phones with hardware keyboards and like the post above says, how often do you really use it?

Software professionals and IT gurus would probably miss it as im sure using a hardware keyboard and using the Remote Desktop software is a great combination, but the VGA screen is excellent on the Diamond, its the best phone ive ever owned (and ive had quite a few...see my signature!)

Diamond = Thumbs up. Theres sooo much software and tweaks out at the moment with more software coming out just around the corner!

The futures bright, the futures...errr...Diamond? :) hehe!

[AndyCr15]

1. How often did I use the keypad? Very rarely, maybe three times in the eight months that I owned the phone.

Wow, how did you cope without the keypad? I think I probably use it 10-20 times a day and this is the main reason I'm holding back on upgrading I guess.

It looks a fantastic piece of kit... but I don't think I'd like using an onscreen keyboard :(

[ytboy4]

How long have you been with Orange?

If it's over a couple of years remind them how much money they have had off you and if that doesn't work tell them you will consider cancelling the contract. Generally they want to keep customers so will eventually give in.

Also, it's always good to ask to speak to their line manager if they can't help.

[orangeresponse]

Hello

I am sorry to read of your experience with Orange, I would like to discuss your account with you so that we can achieve a mutually satisfactory resolution.

Please can you respond to customer.services@orange.co.uk with a subject of "Debbie OrangeResponse" so that your details can be passed to me quickly and efficiently.

I look forward to hearing from you.

Debbie
Orange Response