Frozen at password

[CRC1963]

Hello

I have run into a strange problem.

Diamond is frozen at password screen.

onscreen keyboard is not accepting any touch

no buttons is working

Tried several soft resets, just resulted in you have to press "a1b2c3"
and i still cant enter anything.

I can call the phone, but I cant answer it

Anyone come across this? and the solution

I would definately prefer not to hard reset the phone

in advance, thank you..

/Carsten

[CRC1963]

Any ideas?

[BelugaHval]

I had the same problem. Couldnt find any solutions. So i made a backup/sync with ActiveSync and did hard reset. I thought the phone was broken. But Hard Reset works

[Danny280]

got same problem...can't do shit

how to hard reset the device if it shows no connect in active sync?

How do I hard reset??

[TomInMB]

got same problem...can't do shit

how to hard reset the device if it shows no connect in active sync?

How do I hard reset??

Copied right from the Wiki...

Hard Reset

Switch the device off. Press and hold the "Volume Down Key" and "Action Button" (round button), at the same time, use the stylus to press the RESET button at the back of your device.:)