email issues on my diamond

[andytuk]

just wondering if anyone suffered same or better still working with same setup
I have tmobile diamond and talktalk as isp
I have def been able to send and recieve email through talktalk but now can't send can only recieve

I have tried another web based pop3 account and also now can't send
can receive all email just not send
any ideas why please

is it tmobile causing problem? have i somehow stuffed some settings?
could i have sent via wireless link to my ISP - if so why wont that even work now?

[The Jones]

I have experienced something similar. I am also with T-Mobile.

I tried everything with no luck. In the end, I had to delete the email account and recreate it. All is well since then.

[andytuk]

seriously... it cant be that simple..
hmm just tried - was charging phone via usb at the time and it worked...
via hspda it wont work..
disabled hspda connection, and reconnected via usb and it sends again via active sync i guess
again disconnect usb, disable hspda, forcing a gprs connection and.... wont send..
hmmmm
deleted and recreated again whilst not connected via usb and still wont send..
help

[nickejag]

Hey i got the same problem, I cant change the port for outgoing mails(SMTP)

Anyone know how i can change the port for outgoing mails?(SMTP)

[The Jones]

Hey i got the same problem, I cant change the port for outgoing mails(SMTP)

Anyone know how i can change the port for outgoing mails?(SMTP)

I have been trying to solve this issue again - it re-appeared for me :mad:

So, I think you can change the port by adding : and portnumber on the end of the server name eg: smtp.server.com:80

I have tried this with my SMTP server but with no joy.

Can any experts help!?

[The Jones]

I think I have to blame T-Mobile for this problem. Is anyone else with T-Mobile? Is your email working? What are your connection settings and email settings?

Thanks...

[The Jones]

Well, I have been playing some more with this... I have re-setup my mail again and all is once more well! I have no idea what is going on, but I will see what happens now...

[andytuk]

i deleted and re-added the email again today - still no send, but can recieve..
calld t-mobile who advised talktalk is a 'supported' email
they resent the settings, again recieve no send
the guy wanted to talk me through settings but i had to go.. thing is it cant be the account settings as it works perfectly via active synch - i did forget that whilst on phone to them..
i'm going to call again and point that out - it has to be tmobile..
@the jones are you also with talktalk for email? not that i think they are an issue as my web hosts smtp server also wont send..

[The Jones]

I am not with talktalk. I am with fastmail. I discovered that I couldn't send over WiFi either but since setting everything up again all is well - so far!

[andytuk]

ok on phone to tmobile now - the lovely hannah rechecked internet settings
proved can send via active sync so email settings correct
internet works and can recieve email
resent settings numerous times
also cant send via wifi
got transfered to a nice scottish lady who talked me through settings and changed the smtp address to smtp.t-email.co.uk and now it works - obvioulsy with this do NOT tick out going server requires authentication
anyone else on tmobile this should resolve any email sending issues - some isp wont allow you send when logged on via another isp connection - allegedly this is what was causing my problem..
its working for now anyway

[neg23s]

I have been trying to solve this issue again - it re-appeared for me :mad:

So, I think you can change the port by adding : and portnumber on the end of the server name eg: smtp.server.com:80

I have tried this with my SMTP server but with no joy.

Can any experts help!?

I did it and worked.

[The Jones]

ok on phone to tmobile now - the lovely hannah rechecked internet settings
proved can send via active sync so email settings correct
internet works and can recieve email
resent settings numerous times
also cant send via wifi
got transfered to a nice scottish lady who talked me through settings and changed the smtp address to smtp.t-email.co.uk and now it works - obvioulsy with this do NOT tick out going server requires authentication
anyone else on tmobile this should resolve any email sending issues - some isp wont allow you send when logged on via another isp connection - allegedly this is what was causing my problem..
its working for now anyway

Great! Any chance you can post up all the generic settings, connection settings etc. I have tried that as the smpt server in the past, but it didnt help. Wonder if I have some other problem...

Thanks

[andytuk]

sure...
erm.. actually we created a new gprs connection too
start -> settings -> connections tab -> connections -> advanced tab
click a button called select networks.
then click new
start creating a new one - we called it 'email gprs'
then we had to name it again 'email gprs'
select a modem - 'cellular line (GPRS, 3G)'
access point name - general.t-mobile.uk
username: user
password: one2one
leave domain blank
click finish
go back into the advance tab and check that programs that automatically connect to the internet should connect using:
email gprs

then go and define your email settings
so for talktalk
pop3 address mail.talktalk.net
username will be your talktalk email address @talktalk.net
password = your usual talktalk mailbox password
smtp address use smtp.t-email.co.uk
untick outgoing server requires authentication
and that is all we did about an hour with hannah, 5 mins with the second person and its sorted - for now :)

@thejones i see you are on a 93 rom - mine is only a 37 fresh out the box from tmobile 2 weeks ago, how did you get yours on such a recent rom- did you flash it yourself? and is there any benefit in changing now i just got my email working

[The Jones]

I flashed it myself. I downloaded it from the HTC website. I think its a much better ROM. Faster than .37 even with all the tweaks.

I am with T-Mobile but I have a standard Diamond rather than a Compact IV. My wife bought it for me :)