Scratches on plastic window of the keyboard

[amv7]

Hello guys,
my X7510 has about two weeks now and I always have been carrying it in the OEM case. I've used it 5-6 times with the keyboard attached without the case.

I've noticed today that there some awful scratches on the plastic window of the keyboard. Is that plastic so weak :confused:
I thought of buying an "invisible shield" from zagg.com (have one my Canon 30D and it's great) but they don't make it for the X7510, only for the original X7500.

Any thoughts, ideas or suggestions?:)

[berk_bear]

I have same problems... IMHO, material so soft

[xacsx]

take toothpaste (not gel) for children to remove the scratches

[Kasush]

Hello guys,
my X7510 has about two weeks now and I always have been carrying it in the OEM case. I've used it 5-6 times with the keyboard attached without the case.

I've noticed today that there some awful scratches on the plastic window of the keyboard. Is that plastic so weak :confused:
I thought of buying an "invisible shield" from zagg.com (have one my Canon 30D and it's great) but they don't make it for the X7510, only for the original X7500.

Any thoughts, ideas or suggestions?:)

I emailed zagg.com about the lack of x7510 product. I am waiting their reply.

[Kasush]

I emailed zagg.com about the lack of x7510 product. I am waiting their reply.

Well, I am pasting the email trail here. I was absolutely floored with their response:

Customer Message:

I am interested in your product and you have come highly recommended by xda-developers.com, but unfortunately I have the new HTC Advantage x7510 and you only have skins for x7500/x7501. I was wondering if/when you would be adding the new model to your product list.

Thank you
Chris

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Hello Chris,

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Stephen and I appreciate the opportunity to assist you.

I regret that we do not have a Standard invisibleSHIELD available on our website for your HTC Advantage x7510. We would be more than happy to create a unique custom invisibleSHIELD for your device. We will need you to send the HTC Advantage x7510 with all of your contact information to the following address:

ZAGG Inc.
3855 S. 500 W. Suite B
Salt Lake City, UT 84115

***PLEASE BE AWARE OF THE INFORMATION BELOW***

SHIPPING INFORMATION

Please understand that for liability concerns we require you to ship your HTC Advantage x7510 to us with a tracking number. We recommend services such as UPS or FedEx. We would also encourage you to insure the package and save your original shipping receipt. Please be aware that we are not responsible for items lost or damaged in shipping.

SERVICE FEE

Because our design team has not yet created an invisibleSHIELD for your HTC Advantage x7510, there is a $19.95 custom service fee that is separate from the cost of the shield. Please allow approximately 3 business days for the design and installation to be complete. Upon completion, we will contact you with the costs and for the balance of the order:

-Cost of the shield
-Installation
-Return shipping and Insurance

I hope that this information was helpful, and please feel free to contact us with any further questions or concerns.

Thank you for choosing the invisibleSHIELD. We appreciate your business!

All the best,


STEPHEN N.

Customer Service Representative

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To whom it may concern;



As the x7510 is identical to the x7500/x7501 except for the lack certain buttons/ports I cannot understand a reason you would require my device. If anything the x7510 would be easier for you to provide as it has fewer cutouts in the shield. I regret that it is impossible for me to send you my device as it is my only phone and I would not be willing to pay for the shipping and an additional $19.95 on top of the $24.95 fee you are already charging, plus I am sure you will be adding an installation fee as well based on your email below.



Perhaps one day after you have read the HTC site and seen the dimensions and pictures you will realize my reluctance in this affair.



Thank you for your reply

Chris

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I am sure I was rude, but I just cannot believe they wanted me to pay an additional $20 so that I could provide them with a sample so they could sell me, and everyone else in the future, a shield for this.

[NanoRuler]

The short-sightedness of some companies is absolutely staggering. So basically they want to charge you for alerting them to a new opportunity!

Anyway, I suggest go to any glazier that does out-of-hours emergency repairs, offer them $1-00 for essentially a very small piece of emergency glazing repair self-adhesive plastic, then trim that to size and stick it on.

That is exactly what I'll be doing, except I think I'll cover the entire underside of the keyboard.

[Kasush]

They replied to my reply with the following. Short story, I have written them off as disintereted in my business, decide for yourselves.

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Hello Chris,

Thank you for contacting ZAGG, home of the invisibleSHIELD! My name is Jenn and I appreciate the opportunity to assist you.

The invisibleSHIELD for the x7500/x7501 may work fine for your x7510. Regrettably, we do not have physical models to check, but from the information we have, both items seem to have similar sized screens. Please note that we could not guarantee that our invisibleSHIELD design would fit for another device.

If you would like you may purchase the invisibleSHIELD for the x7500/x7501 for your x7510 and if it doesn't end up fitting correctly you are more than welcome to return it for a refund, as long as the return is postmarked within 30 days of the original purchase date. Here is a link for more information about our refund policy:

http://www.zagg.com/support/refunds.php

Thank you for choosing the invisibleSHIELD. We appreciate your business!

All the best,


JENNIFER S.

Customer Service Representative

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I elected to not respond to this latest reply.

[jimmunsw]

Hello guys,
my X7510 has about two weeks now and I always have been carrying it in the OEM case. I've used it 5-6 times with the keyboard attached without the case.

I've noticed today that there some awful scratches on the plastic window of the keyboard. Is that plastic so weak :confused:
I thought of buying an "invisible shield" from zagg.com (have one my Canon 30D and it's great) but they don't make it for the X7510, only for the original X7500.

Any thoughts, ideas or suggestions?:)

Hi there ! If you are keen to put on Zagg invisible shield , like the other guy proposed , why not just copy out the window size on a white paper , cut it out , then put it onto the x7500 / x7501 shield , and then cut out the window according the size of the white paper which was cut just now , and then install the shield onto your x7510 keyboard ( since only the plastic window is scratched ) . In my opinion don't put on the invisible shield on your x7510 body because i saw some photos on the net somewhere ( try google / yahoo images ) and it looked pretty Ugly , glossy , the edge slightly wrinkled if not applied by professional Zagg technician , it is just gonna turn a solid pda into a unprofessional looking gadget . Or you can ask someone to sew you a slight fitting pouch to put both keyboard and x7510 or just the x7510 alone into this pouch which made from cotton cloth or soft t shirt quality cloth . I did that and there s no scratch even if you use it daily . Better make it 3 pouches so that you can wash one and use the other one and standby the third just in case . Thanks for reading - jimmunsw :)