Problem with my Elf: Freezing, restarting...

[MCXSC]

Hi there,

at first: sorry for my bad english. :)

If've some problems with my HTC touch (Elf).

At first the problem:

-> It freeze in different programs, for e.g. on today screen, at new sms incoming, in a phone call, entering pin, and so on.
-> It freeze for 10-20 seconds, then it shut down OR it restarts
-> If it restarts, it freeze sometimes at "Smart mobility" or restarts new
-> If it shutdown, it can't start up for a while (30s - 1 min)
-> ^^ Press soft reset button a couple of times (3...4...5... times) helps
-> Remove and insert akku helps, too
-> The "Smart Mobility" Screen became sometimes a red background and a yellow font
-> Sometimes after the "Smart Mobility"-Screen comes a white screen.

What I've tested to solve the problem:

-> Hard reset
-> Update Radio Rom
-> Update ISPL/SPL
-> Try different Roms ("all" available)
-> Try the "pure" (original HTc9 rom without any installations

Now, some informations about my Elf:

-> Radio Rom 03.12.90 (ASerg_ELF_RADIO_ROM_03.12.90.rar)
-> IPL: 1.11.0002
-> SPL: 1.11.0000
-> Unlocked this IPL/SPL (to install new roms)
-> WM6 .11.407.1G_4.1.13.44_02.94.90 (RUU_Elf_HTC_GER_1.11.407.1G_4.1.13.44_02.94.90_GR EEN_Ship.exe)

So one. :( Is there anybody, who has an idea? :(

[chopsueyrulez]

I have the same exact problem! Sorry for my bad english to:D!
Let's see if we can understand something about this problem..
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?:confused:

[MCXSC]

I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
No, the phone has a normal weather, i use it, the weather is usually normal but it has the problem.

I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?:confused:
That was my problem, too.

[chopsueyrulez]

I think this is a hardware problem, don't you?
I think I'll send it to assistance when I'll come back from holidays

[gronostaj]

Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery

[MCXSC]

Maybe something with battery? Some non-HTC phones had problems like freezing etc. caused by too low voltage on battery
That was that, what I'm thinking about at first. I've think when the problem does starts, and I think it starts, when I was an half an hour in a cold store with my Elf. The akku discharge very fast at the moment. I'll try a new akku.

[georgiosr]

I have exactly the same problem on my Elf. Restarting at least 5 times a day. It generally blocks after i receive a phone call.
:-( I have changed 3 Roms so far but still no solution
El Greco

[khizar79]

My phone had the same problem. Its work fine on any Custom Rom. But now from last 4-5 days its keep on freezing restarting. I chaged the Rom but no solution. Now i am going to try a Antivirus may be it helps. U guys also try & share ur experiance

[karim099]

same here... few weeks a go... random power offs.

few notes:
the phone cannot be turned on again only if the battery is remove for 2-3 secs and put back again

the phone clock freezes in this case. and i should set it again.

anyone having this problem?
i guess it a hardware issue

[chopsueyrulez]

Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.:(

[georgiosr]

Its certainly Very warm here in Malta....
Shall I throw it in the pool.... Maybe thats the only solution.
But then What shall it be my next phone? Diamond... (reading only negative comments)

Hope to find a solution before the Pool Dive!
Elgreco

[karim099]

Yes the same here, my clock also freeze. I have to remove the battery but not all the time, sometimes it just need a soft reset.
Did someome already try to change the battery?
Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
Anyway, I have this problem since a couple of months and it's getting worst.:(

yep evening almost no issue...
i also noticed twice when i was tanning:P (long exposure to sunlight) it happens very frequently to the point where i couldt start the phone at all. as soon as processes start to run. it powers off:S!!

[chopsueyrulez]

Yesterday I tried 6 stores but nobody had a battery!:( I'll try again today..

[chopsueyrulez]

Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem!:) At least we'll know!

[chopsueyrulez]

Edit! I found a friend with the htc touch so this afternoon I will test if it's the battery the problem!:) At least we'll know!

:(Bad news.. it's not the battery!
I have a friend that worked for a year in a assistance center, he told me that probably the problem is a condensator on the motherboard that it's not working, so nothing to do.. just warranty

[georgiosr]

I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco

[khizar79]

I Have just fixed my problem of restarting!!
Updated my IPL to 2.26 from 1.11 & the SPL to 1.17 from 1.11
Also installed the new rom: Touch ESSentiaL v1.7 BETA
Been almost 8 hours and no Problem. Also Mobile is 3 times faster!!!!!
Elgreco

so hows experience with this new Rom. Is your phone working ok.?

[khizar79]

Since i install the Battery Status my device working fine. I listen songs for 20-30 min. Also makes call. Its working alright. The temprarue remains from 30-35 C. But the variation in mA is very much. Like some time it indicate 21mA & some times it indicate 420mA. Also shows 190mA, 221mA. Those whose devices are woking fine do they have the same range of mA? or its different. One more this the changes in mA didn't change with the uses of device. I.E if u listen or make calls it rise or fall.

[ar_156]

Updated IPL to 2.27.0002 & USPL to 2.28.0000 + Touch ESSentiaL V 1.7, no more freezing or rebooting or "Dark Standby" (Green light blinking as normal standby mode but can't turn on and no receiving calls, must soft reset or reinsert battery to turn on), battery lasts twice time and everything work faster.

[MCXSC]

Nobody noticed that the problem is worst in the hottest part of the day and it gets better in the evening when it's colder?
The last 2-3 days, the elf works fine in the late evening and the night; in the morning and on the day its crashes, freezes, etc. No joke. o_O

[ghazi anwar7]

i too had a htc touch but had to sell it because of this odd freezing because i had to miss too many important calls.i went to a service centre where they told me that there is a somekind of wire which connects motherboard to the battery when it passes power the device works fine but from little jerks and shocks in the pockets the wire doesnt passes power so the device shuts off

[gronostaj]

It's possible and confirms my theory - when phone needs more power (in this case for enabling speaker), the wire can't handle it and phone freezes - battery voltage is ok, but mainboard voltage is too low.

[rafeeqtm]

Hi,

Me too have same experience,
My mobile will restart three or four times one day,

Please reply if anyone have solution for this.
thanks

[ghazi anwar7]

there is no solution except the warranty or replacement.troubling with motherboard can even void warranty or make your elf useless.

[LDL23]

I am havig the same issue, the thing is that if i take the back lid off it works ok....

[khizar79]

Its not the problem of wire. Last night my phone battery was charged more then 50%. When i wake up in the morning the phone is off. Try to start but restart. Then i connect it with charger & after few min i power on again & see that battery is at 0%. Then after charging its start working. I notice that it works much better with battery status. When i uninstall battery status its keep on freezing & restating. But with battery status its works much batter not 100%. But freez 1-2 time in a day.

[ghazi anwar7]

actually elf cant work with lid cover off.secondly its not a software problem that you install a software it works ok neither it is a battery problem because if you test the battery with a voltmeter it shows right voltage so in conclusion this is not a software problem that is solved by upgrading rom ipl or spl neither a battery one because i myself sold it after changing 3 batteries so this is a hardware problem

[mehulpatel]

:confused:

The same problem happen with me. The problem came after when I have set the password to unlock the device. I have set the "Prompt if device is not used for" to 12 Hours. Because I want to use the password when I mobile softreset or Switch On.

After doing this, my screen was Freeze, when I toggle screen with power button, It shows Blank other than Soft reset I dont have other option.

After removing the password prompt, the problem never come.

If anyone has noticed such problem, kindly help me out.

Thanks. :confused:

[georgiosr]

so hows experience with this new Rom. Is your phone working ok.?
Unfortunatelly My Phone started freezing again....
After the update of IPL & SPL and intallation of Essentian ROm 1.7 the phone is certainly Faster and worked well for 2 days. Not anymore though.... My HTC Touch is again freezing and restarting or not starting again unless i remove the battery... :-(

IS this the END??

Just had it for 1 year.... maybe it reached the EXPIRY DATE

[raman_mlp]

try to change on/off switch ,if U cant ,go to a service center and ask them to do so .....
try and reply
thanks

[georgiosr]

My On/off Switch responds perfectly when the phone is working... So I doubt this is the reason unless you know something more.
Thanks

[raman_mlp]

sometimes switch have internal problems, pls do a change and reply
it is just not my thought ,its tested

[t0ny!]

I've got the same problems. 2 mounth ago i took my Elf to the official support teem, they installed a new offical rom. 2 mounth telephone works well, but now freezes starts again. I'll try to install ESSentiaL V 2.0, but think that it will not be a solution - probably we've got a hardware problem

[ghazi anwar7]

i already told u there is no solution to this whether you people change roms or change batteries this is concerned with the motherboard and this is unrepairable so try if htc gives you a replacement otherwise this problem will become worse day by day and lead to your htc touch being only a toy

[djmohit]

I have the same exact problem! Sorry for my bad english to:D!
Let's see if we can understand something about this problem..
I notice the problem is worst when it is hot (the weather, not the phone) and with high humidity, for example when I have the phone in the pocket of the pants.
I have the red start mobility screen to but I didn't find any info about it in internet, what does it mean?:confused:

hey hi.

i hd the same excact problem .....u know i opened up my phone reassembeled it n upgraded the latest windows software n it started workin properly "touch wood"

hope i would be useful
happy to help....

[absra]

So djmohit if you could please guide us as to exactly HOW you repaired the phone?
It's cent percent confirmed that it's the power wire issue, because it only happens when the SIM is inserted, and also happens AS SOON as the SIM is inserted while the phone is on...
Anybody knows anything where the wire is located and stuff like that?
This thing is coming up my nerves, I want to throw the phone away whenever it restarts, but then somehow I control myself :rolleyes:

[hk.charles]

I got the same problem before...
HTC support firstly reflash the firmware for me, but it freeze again when they test it in front of me,
and finally replace the mainboard of Touch for me.

The cause of the problem...hmm..mostly humidity since I use it as a music player when I am bathing...so..don't put it in high humidity area.

[chopsueyrulez]

Here I am back!
I see there is a lot of confusion:
1) The problem is not the battery since I tried it with other batteries
2) The problem is just the same with or without the sim card
3) It definetly get worst with high temperature and high humidity
4) It freezes in every condition and with any program installed, I have battery status to
5) I also had sometimes the battery at 0% without any reason
6) I update IPL, SPL and rom with no luck
7) It must be a hardware problem because it restarts or freeze also before or just after the smart mobility logo comes out and because of the humidty relation
8) It get worst with the time

It could actually be the power button, maybe some bad contact, but can be everything else to:(

[bmneu]

I had the phone. Bought it unlocked before it was in the USA. It worked for a month or two then it started freezing like two times a day, then the freezes occurred more frequently and for more things/uses on the phone. The reoccurrence finally went to about 2 minutes of being on before freezing, so I put it away for several months (like 6-8) then recently picked it up again hopping the hibernation fixed the problem. The phone ended up in the trash last week in many pieces. No joke. Just ordered the Enhanced. When it gets here I pray it will not be the same piece of junk.

[lunarken]

i juz sent mine for repairation.. i believe its the hardware problem.

[chopsueyrulez]

I sent mine to!

[lunarken]

a pro working in a phone shop told is the ver of the touch problem. but i donno if update the rom ver, will the problem still remains. i'm now trying hard to update my touch to c... but need to update before my touch hangs anytime... even plugin the cable.

[ghazi anwar7]

you people are so innocent,one told you its the touch problem try to upgrade your rom ipl spl.I have told you its the wire problem in the motherboard itself which is not repairable,anyone out there with the touch and have just started to face these irritating problems of freezing should sell their touchs before this problem gets frequent and finally one can only sell it in pieces on ebay

[georgiosr]

Ghazi, You are absolutelly right!
I have tried everything, changing ROMS, updating IPLS, SPLS, MTLS TTLS... :-)
But the Htc still freezes and needs to restart. The crazy thing is that sometimes it is working fine for up to 2 days and some other times it restarts every 2 hours... have no explanation on this. :-(

So the only solution is a new mobile.. Will stay on HTC though.

Would you suggest a new one for replacement? Diamond, diamond pro? or ...

Thanks a lot

[ghazi anwar7]

so somehow you get the point im trying to explain
And for the replacement question,i would like all of the people who want to stick to HTC-including me-should wait for the new devices to boost into asking before buying.wait around 1 month of release and then buy so that it doesnt happen again.

Thanks

[MCXSC]

Would you suggest a new one for replacement? Diamond, diamond pro? or ...
HTC Touch 3G! :) iPhone is nothing...^^

I've send it back to HTC and it will arrive me the next days. I'll see, if it's repaired. :)

[lunarken]

I've update my rom... so far so gd now.

[igord]

Same problem, definetly HW problem. Anyone have more info about this problem? Which part of mobo is bad? IC?

[Warez-Freak]

Hey ,

I also have the same problem about my Phone freezing and what causes this problem is humidity + high temperatures . The problem occured in my phone when i traveled to India ( High humidity) i realized that my phone was frezing alot, at first i though it might be the new ROM update. However, when i came back home i sent to HTC service center and they CONFIRMED that it is a HARDWARE PROBLEM something wrong in the Motherboard, what wrong exactly i dont know. so i will be changing my mother board. cost me $330 :(

[MCXSC]

So, they'll change the mainboard of my Touch^^

[arlogue]

Same problem. How can partially solved it???

1. Change the SIM: freeze anyway.:(
2. Change the ROM: freeze anyway.
3. Etc, etc, etc.: freeze anyway.
4. Change again the ROM with the RUU_ELFin_DOPODASIA_WWE_2.20.707.1B_4.1.13.51_03.0 7.90_BLUE_Ship_Reduced.exe: freeze anyway.:mad:
5. Restore with my previous SPB Backup: almost work fine (1 or 2 rebooted).
6. Turne on the divice with the new SIM and with phone off.
7. One day with a simple PDA.:confused:
8. Power off the phone on night.
9. Power on at day.
10. And at 3rd day, allways Stay on the phone: and I have´t freeze for 5 days.

Maybe I´m lucky for a while.:D

[aboros]

you people are so innocent,one told you its the touch problem try to upgrade your rom ipl spl.I have told you its the wire problem in the motherboard itself which is not repairable,anyone out there with the touch and have just started to face these irritating problems of freezing should sell their touchs before this problem gets frequent and finally one can only sell it in pieces on ebay

As you say it's bad motherboard, it's confirmed but not (yet) proved. Error occurs due to bad thermal design and cheap(er) materials in production of the motherboard.

Due to (over)heat on some places on the motherboard the circuits, wires as you say, will get cracks and/or "cold solder joints" with component on motherboard. That's why problem is not always there. It will work until some pressure or movement forces the bad joint/circuit which then "makes crazy" the CPU or some other part of the motherboard. As end result you will get frozen screen, restart or empty battery (due to short circuit)

This kind of the problem is not just with this model but noticeable with almost all models of HTC, use search option on top of the page if you do not believe ;)

I would suggest that moderators create new poll or invitation for all HTC users with same issue and that we start legal procedure for free repair / device replacement even if device is out of warranty. This kind of action was success against Dell, Compaq, IBM, Toshiba and other laptop manufacturers with bad technical design or production quality. For example search for “Lundell Settlement” in Google.

[romflasher]

Take a look at this thread...


http://forum.xda-developers.com/showthread.php?p=3055918#post3055918

[shabirbear]

hi guys,

After hearing all the problems and fighting the battle with my touch for it to turn back on , i guess ghazi anwar7 gave us the reason of the problem. There seems to be some thing loose in the motherboard.

I reasonly tested after being anoyed with the phone:mad:, where i hit the phone onto my palm, and it was a mirracle the phone started. Then i was so happy i jumped and excidently hit the phone with a slow hit to the wall. The phone was off again.

so i guess we can just change the hardware.. :(

[raghavj]

hi guys im expercing the same problem and more i have an htc touch (Elf) from rogers wireless ,unlocked. the phone will randomly start opening voice command and would make calls on its on and it would repaet this over and over again. and when i put in sleep mode it satys in there for a while then switches off also if i touch the screen a little hard it will freeze but the battery still runs and the little green and orage lights still happen and sometimes on start up i get random colours at the smart mobilty screen like red and blue, and when it does switch off i can sometimes get it back on but then sometimes it wont switch on i let be for4 hrs and randomly comeback on right now its off and i can seem to get it on again and i dont have a warrnty as i installed a new housing i clearede my storagbe but not my meomary card and for a while it was fine but it slowy went back to the old condition . someone please advise what to do as this is annoying and frustrating

[electropall]

dear MCXC i has the same prob and tried eve thing that is provided on net.
My phone is working fine now after changing its power IC.
first of all replace ur charger and it would be better if you avoid using charger, try to use USB cable.
if the problem still persists then go for IC replacment.

[jeremy89632]

Its not worth it for the motherboard change.
Must as well get a new phone + 2 years contract.

[lordvan]

We still don't have solution for this? I'm experiencing the same problem with my Elf, but still im puzzled on whats really the problem. My Elf also restart and hard to turn it back on, also the battery heats up and drain faster than normal. when the phone is off then i plug my unit to the charger there'e no sign that it is charging, but when the unit turned on and i plug it on the charger it shows that it is charging. that's why im still confused if it is on software or hardware. but i think it also have a hardware problem due to the battery heats up. if you guys find out the solution please let us know. it would be a great help. thanks

[7EtiC]

Hi.
Same problem here with the device.
Today I took the Elf from a repair shop. They told me that it was a hardware problem and the only solution was to heat the components inside. They told me that is a 50% chance that the phone could die. I agreed to try to repair it.
Today when I went to take back the phone, they said that it's dead...no other explication.
When the screen goes on, it says: "Test only" "Not for sale" and in the upper left corner are 4 red written rows:
IPL 2.11.1002
SPL 2.11.1000 MFG
GSM 02.98.90
OS 2.11.0.0 MFG
What does it means?

[lordvan]

@7EtiC

did you ask what particular component needed to be reheated?

[7EtiC]

Actually....not:(
But I believe it was the motherboard, from what one of my friends told me.

[Candy-men]

Hi.
Same problem here with the device.
Today I took the Elf from a repair shop. They told me that it was a hardware problem and the only solution was to heat the components inside. They told me that is a 50% chance that the phone could die. I agreed to try to repair it.
Today when I went to take back the phone, they said that it's dead...no other explication.
When the screen goes on, it says: "Test only" "Not for sale" and in the upper left corner are 4 red written rows:
IPL 2.11.1002
SPL 2.11.1000 MFG
GSM 02.98.90
OS 2.11.0.0 MFG
What does it means?

That means that they tryed to solder some components, or some vias at the Multi-PCB are broken. Now that is a very good tip for me. Now i just have to find out wich part has to be resoldered. Did somebody tryed to measure the charge current, while it is connected to the charger?
Is there somebody who could make some pics from a repaired board? So we can look for hardware-changes after a repair...

[George3]

I had the freezing problem with my Elf and they replaced the motherboard!
http://forum.xda-developers.com/showthread.php?p=4801219#post4801219

[ez4xs]

no more freezing and restarting
down load this free mobile registry cleaner

http://www.systweak.com/MobileRegistryCleaner/default.asp

and also download this antivirus

http://www.bullguard.com/why/bullguard-mobile-antivirus.aspx

:)