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View Full Version : Plugging in Touch Cruise Crashes WMP?


kevsteele
19th August 2008, 11:03 PM
Okay, this one's got me stumped. All of a sudden, just plugging my Touch Cruise into my Vista PC causes Windows Media Player to crash (sometimes even when it's not running!)

I can't sync any music, because WMP won't launch or stay running if my Touch Cruise is attached to the computer.

No specific error message or code, just "a problem has caused Windows Media Player to stop working." Thanks, Microsoft...

I did some Googling, and it seems this was a problem with WMP 11 on XP systems with some flash-based music players, but they only have an XP patch, not a Vista patch (I'm assuming the fix is already integrated into the Vista version).

Worse, I can't re-install Windows Media Player 11 on Vista to try and fix things, because WMP11 is part of the OS and there's no "repair" option or a way to download a copy to reinstall...

Anyone have any clue as to what got corrupted? I've tried re-flashing my Touch (original ROM, never tried a cooked version), even restored my PC from a backup from 3 days ago. Nothing fixes this.

kevsteele
23rd August 2008, 02:21 AM
Solved my own problem -- it seems that when I upgraded my CPU earlier this week, Windows Media Player's DRM files were corrupted (probably keyed to the CPU serial number).

I went into C:\ProgramData\Microsoft\Windows and deleted the entire DRM folder.

After that, Windows Media Player is working perfectly again, and I can once again sync music files with my Touch Cruise.