Touch Diamond Repeatedly Restart Itself

[binh]

Yes, it restart itself every few minutes.

I got this problem since the day I bought it about 2 weeks ago. I sent it back to the seller and they did something to make it work fine till now.

The same problem comes back.

I observed the problem and here are the facts.

1. It restart a few seconds after it turn off the screen. That's the power settings.

On batter power: Turn off device if not used for = 40 sec

So about 5 sec after the screen is off, it restart.

If I plug it to USB charging mode or sync mode, it get extremely hot but never restart, because it never turn off (not on battery power).

If I untick "Turn off device if not used for"... it also get extremely hot but never restart. It does drain too much battery, of course.

2. It's abnormally slower than other devices. My father bought 3 HT Diamonds at once. 2 works fine so I can compare them. They have the same firmware, same model, everything is the same, but this one got this problem.

3. It happened like this for both Chinese firmware and English firmware. But when the seller fixed it, they did installed Chinese firmware.

Device information:

Version:

ROM version: 1.93.831.1 WWE
ROM date: 07/18/08
Radio version: 1.00.25.05
Protocol version: 52.29.25.12H

Hardware
CPU: QUALCOMM(R) 7201A
Speed: 528MHz
RAM size: 192 MB
Flash size: 256 MB
Internal Storage: 3823.48 MB
Data bus: 32 bits
Storage size: 82.31 MB
Display resolution: 480x640
Colors: 65536
Bluetooth version: 2.0/2.0+EDR
Bluetooth address: 00: 17: 83: D4: E7: 56

Does anyone know how to deal with this?

[binh]

Does anyone have answer to my previous question? So sad that the phone keep restarting itself like this. Is there a new ROM that fix the problem?

Thousands of thanks to person who shred some light. Thanks.

[pedmond]

Did you try a hard reset?

[binh]

Did you try a hard reset?

Yes, kinda tried that many times.
Did reflashed the ROM 2 times too.
Did tried 2 different language ROM too, 1 English and 1 Chinese.

[pedmond]

It looks like you have a defective unit then :(

[imaditya]

I had same problem with O2 Neo then I sold it ASAP

[maldives]

I have also got the same problem, I have tried many ways, Installed dutty's roms also, but the thig is, its not rom fault. its internal storage problem. You have to hard reset all, clear all data in internal storage too.

go to setting > sytem > clear storage

[judeh]

has this problem been SOLVED????:(:confused:

[bob13bob]

go to setting > sytem > clear storage that didn't work for me.

This fixed my problem after much troubleshooting. I though it wouldn't work, assumed it was hardware problem.
flashed to newest stock rom twice.

flashed to custom rom (mighty) twice.

Don't forget to unlock where need be.

[dodo_pv]

Yes, it restart itself every few minutes.

I got this problem since the day I bought it about 2 weeks ago. I sent it back to the seller and they did something to make it work fine till now.

The same problem comes back.

I observed the problem and here are the facts.

1. It restart a few seconds after it turn off the screen. That's the power settings.

On batter power: Turn off device if not used for = 40 sec

So about 5 sec after the screen is off, it restart.

If I plug it to USB charging mode or sync mode, it get extremely hot but never restart, because it never turn off (not on battery power).

If I untick "Turn off device if not used for"... it also get extremely hot but never restart. It does drain too much battery, of course.

2. It's abnormally slower than other devices. My father bought 3 HT Diamonds at once. 2 works fine so I can compare them. They have the same firmware, same model, everything is the same, but this one got this problem.

3. It happened like this for both Chinese firmware and English firmware. But when the seller fixed it, they did installed Chinese firmware.

Device information:

Version:

ROM version: 1.93.831.1 WWE
ROM date: 07/18/08
Radio version: 1.00.25.05
Protocol version: 52.29.25.12H

Hardware
CPU: QUALCOMM(R) 7201A
Speed: 528MHz
RAM size: 192 MB
Flash size: 256 MB
Internal Storage: 3823.48 MB
Data bus: 32 bits
Storage size: 82.31 MB
Display resolution: 480x640
Colors: 65536
Bluetooth version: 2.0/2.0+EDR
Bluetooth address: 00: 17: 83: D4: E7: 56

Does anyone know how to deal with this?

Hi binh,
My Touch Diamond does the same. It has the same Radio and Protocol version, but the ROM is 1.93.00.0.
My Problem occurs after the instalation of the IGO navigation software. Untill that it was o.k. After a hard reset is everything o.k. untill the instalation of the IGO. Just tell us if You are using any navigation software?
Thank You in advance.

[arjunr1]

Have a touch pro and faced a similar issue . Did a lot of googling and finally found a solution that works . Apparently this happens if the batttery contacts (the small golden colour pins which come in contact with the phone battery ) at the backside are either bent or crimped . Straighten them and it should work like a charm . This is because of faulty battery contacts the phone goes into a restarting loop.

Hope this helps

[khalilayazqureshi]

Well... try this and let me know:
Replace your phone's battery with a genuine new htc battery..
This restarting issue had occurred with my Sony Ericsson w800
The thing is that every li-ion battery has a safety cut out circuit embedded in it. It is there to protect the battery from heating up in case of short circuit. It breaks the power for a few micro seconds and turns it back on. That circuit gets weak with time and eventually it assumes even a little load as a short circuit. So when you use your cellular radio [phone's communication system], it puts an immense load over the battery and the cut out circuit assumes as if the battery is being short circuited. So it cuts out the power for a few micro seconds and turns it back on. The phone, on the other hand, assumes of it as a short power failure so it reboots.
:::::::::::::::::::
I am very eager to know if thats the problem with your device.
Also if you have a non genuine battery, then it would be having a weak cut-out circuit.