AT&T don't recognize the x7510 - dose it matter?

[robjhellis]

When sitting in my office at home with my x7510 and HTC TyTN both cradled on my desk it is often the case that the TyTN will be showing a 3G signal whilst the x7510 is only showing an E. I took both to my nearest AT&T store and they were glad to swop out the SIM card on the x7510 for a new one. However, the AT&T system did not recognize the x7510 by reference to the IMEI number, whilst the TyTN was recognized as being a 8525. Consequently my TyTN was listed in their system as a 3G compatible device, but the x7510 was listed as only an Edge/GPRS capable device.

They recommended that I contact AT&T technical on the phone as they did not have the capacity to change the status of the phone locally.

Does anyone know whether it matters what is listed on AT&T's system. In other places (at my work office) I can get a U and sometimes an H on the x7510, but as I type this the TyTN shows 3G and the x7510 just a E, and they are both less than a foot apart and the x7510 is closer to the window!

[marka2k]

When sitting in my office at home with my x7510 and HTC TyTN both cradled on my desk it is often the case that the TyTN will be showing a 3G signal whilst the x7510 is only showing an E. I took both to my nearest AT&T store and they were glad to swop out the SIM card on the x7510 for a new one. However, the AT&T system did not recognize the x7510 by reference to the IMEI number, whilst the TyTN was recognized as being a 8525. Consequently my TyTN was listed in their system as a 3G compatible device, but the x7510 was listed as only an Edge/GPRS capable device.

They recommended that I contact AT&T technical on the phone as they did not have the capacity to change the status of the phone locally.

Does anyone know whether it matters what is listed on AT&T's system. In other places (at my work office) I can get a U and sometimes an H on the x7510, but as I type this the TyTN shows 3G and the x7510 just a E, and they are both less than a foot apart and the x7510 is closer to the window!

What shows in the ATT System does not matter my Athena does not show in the system and I get 3G speeds. Possible that the TyTN has a more sensitive radio? Or maybe the 7510 did not step up to 3g automatically?

[lennie]

actually I'm almost in the same situation as u do, my kaiser gave me about 2 bars of 3G when I'm inside the office at work, but my athena gives me only edge in the same place.
i don't think it's anything wrong with AT&T's network but it's the athena itself. the antena my be a little bit low on sensitivity than the kaiser.
or it could also be a radio issue or a combination of both.
well thinking about it, it could well be a network issue, because would usually get 2 bar edge in the office, i called them up and it went up a couple levels then to engineers and now I'm getting 3 bars edge and sometimes 1 or 2 bars 3G.
If i go by the window or outside and catch the 3G then head back inside it stays a lot lot longer now.

[marka2k]

actually I'm almost in the same situation as u do, my kaiser gave me about 2 bars of 3G when I'm inside the office at work, but my athena gives me only edge in the same place.
i don't think it's anything wrong with AT&T's network but it's the athena itself. the antena my be a little bit low on sensitivity than the kaiser.
or it could also be a radio issue or a combination of both.
well thinking about it, it could well be a network issue, because would usually get 2 bar edge in the office, i called them up and it went up a couple levels then to engineers and now I'm getting 3 bars edge and sometimes 1 or 2 bars 3G.
If i go by the window or outside and catch the 3G then head back inside it stays a lot lot longer now.

For my Athena I know the radio ROM can contribute to this situation, since I don't have a 7510 is there a radio upgrade for your device? If so it may solve this problem.

[robjhellis]

No Radio upgrade to my knowledge for the x7510. Lennie to clarify, you did contact AT&T Engineer support and got something done to improve the signal?

[techntrek]

Make sure you are using radio rom 1.58. My 3G sensitivity and speeds went up dramatically when I upgraded to 1.58.

[robjhellis]

Thanks for the input. For clarification the x7510 comes with radio 1.58 pre-installed.

[techntrek]

Odd. I wonder if you have a hardware issue. With my 7501, after I upgraded to 1.58 I now get 3G/H signals where I never could before, deep inside a steel and concrete building.

I have the network type and GSM/UMTS band both set to Auto.