Grey Screen after Lock

[snlu178]

Recently upgraded to 6.1 on my ATT Tilt. Now after i lock the device it will go to a grey lit up screen and suck the battery. The screen will go from grey to black and back and forth a few times then remain grey.

If i hit the power button on and then hit the power button again the screen will go away.

The problem is when i do not notice this, my battery dies FAST!


Anyone else have this? Any idea why?

[snlu178]

Bump. Please this is draining my battery like crazy.

[scowltura]

Not sure if this is the exact same issue or not, but I've noticed that occasionally, after I hit the power button or it goes into stanby on its own, that my screen will "turn grey" as you put it..... I think it is the backlight comming on without the rest of the screen. I've noticed it a couple times where it flashes on, then goes off again a couple times... once or twice staying on longer. Also, if I hit the power button to turn it on, the regular screen comes on and then it seems to stop. I've got the lock set to activate after 1 hour of stanby and rarely lock the phone otherwise.

I only noticed this after upgrading to AT&T's official WM6.1 ROM.

Anyone have any ideas?

[snlu178]

That is the exact situation. And when you hit the power button on again then off again it seems to go away.

Glad I am not alone. Someone out there that is smart should know what is going on with the 6.1 and backlight.

[Mythryl]

I just noticed this happen on my Tilt last night when I plugged in the charger. The screen was already locked and in standby when I plugged it in. I placed in down on the desk and started to walk away when I saw the screen light up... just blank gray. I pressed the button to take it out of standby and then again to put it back in standby and then it was fine. Didn't think too much about it until I saw this thread.

I'm running totally stock WM6.1.

[lern2lvewithit]

great im posting this months after the last poster but yes i just updated my phone to the 6.1 rom and i have the same issue happening.....and what is sad is that no one has answered with any help!

[ASCIIker]

to EVERYONE in this thread...this forum would love to help others facing problems but we are not mind readers! please post more information...

for example, quite a few of you have noticed that the problem started happening after the ROM update to 6.1...don't you then think that it is important for you to look into what changes occur in your device when you upgrade a ROM?

if you read around, you will notice that SPL version and Radio ROM versions are just as important as your ROM version and that certain combinations of these three key ingredients will cause unexpected problems.

for those in this thread that already know the importance of SPL and Radio ROM versions, don't you think it is important to let the rest of us know these details in your posts about issues if you want help?

my suggestion to you is to post information about your device in your signatures (see mine for an example) so that you can post short messages about your issues and not have to worry whether or not you've provided the basic amount of information...you don't go to your doctor and tell him it hurts and then expect the doctor to guess where it hurts and to guess your medical history? you bring this information along in the form of medical history documents when you FIRST visit the doctor.

i'll try to help (and so will countless others) once you provide the basic information.

read the wiki for more details.

good luck!

[lern2lvewithit]

thank you for help and advice. I have added information into my signature about my phone. And the grey screen has gotten worse. and yes it started when i dl the ROM from the HTC site for the ATT Tilt phone. Ive searched around and no one really has an answer from what i have found...please help!! Its is really annoying!

[ASCIIker]

you still need to mention your SPL version so we can proceed from there. read the wiki for more information on how to find out what SPL version is present on your device.

update your signature with that information and then i feel your signature will be complete. remember, if the filename of the ROM contains some strings defining the versions of the various parts of the ROM, it does NOT mean that those parts of the ROM will be updated exactly as expected. for example, your signature says your ROM is "3.57.502.2 WWE"...did you get that information from the filename containing the ROM update? or did you actually go into Settings->System->Device Information to see the versions?

bottom line, don't rely on the version strings in the file that you download. instead, after the ROM has been updated, check on your device to make sure that the ROM, Radio, and SPL versions are as expected.

after you find and report your SPL here (read the wiki to find out how to check your SPL version), then we will probably advise you play around with the SPL version or maybe even try some other 6.1 ROM for the Kaiser. you should know that there are SEVERAL "official" ROMs available to upgrade to an "official" WinMo 6.1 and there are even more unofficial "cooked" ROMs to get you to WinMo 6.1.

[lern2lvewithit]

hey thanks...i totally understand what your saying but i really dont even know how to check for my SPL or what SPL im using. I dont even know what SPL stands. I looked at the wiki but its talking about restoring your ROM and SPL back to what it was and stuff. I also found my ROM name in the phone info tab.

[ASCIIker]

in the wiki (http://wiki.xda-developers.com/index.php?pagename=HTC_Kaiser) the second question in the "ROM Upgrading" section should have an answer (http://wiki.xda-developers.com/index.php?pagename=SPL%20Questions%3F) that will explain what SPL stands for, what it does, and other terms that can refer to the SPL.

once you have read all of that, you will understand that the term "bootloader" is also used to refer to the SPL...then you can look at this page (http://wiki.xda-developers.com/index.php?pagename=Kaiser_Resets) detailing the various methods of accessing low level device functionalities such as hard resets, soft reset, and entering the bootloader screen (at the bottom of this page). once you enter the bootloader screen (its called the tri-color screen), all the information displayed indicates what SPL version you have installed.

i agree that the information on how to check your SPL version is a bit difficult to find in the wiki but ALL of the above information is there...just have to read quite a lot of it and carefully too! but believe me, once you've done some solid reading and searching, you won't regret it!

please find out your SPL version and let us know! good luck

[lern2lvewithit]

Thanks again...and i didnt see that SPL question before...i might have missed it...but it was helpful. Thank you...i hope i finally got what is needed and i added it to my signature! So i hope that is all the info needed to help me out because that grey screen is annoying...never happened before until i went to the WM 6.1 rom!

[XtreMe_G]

let take a step back......why dont you flash the at&t 6.0 rom back onto your device, if it still does that grey screen thing, we could then rule out the rom upgrade as being the cause.

[lern2lvewithit]

well i really dont know how to go back to the other ROM since it is one o the ATT Tilt ROMs from HTC. And i like how the WM 6.1 is...they got really some nice new upgrades but thats about the only annoying glitch that comes with it other then the backlight resetting to dim at 10 sec's all the time. I know it is the ROM cause a lot of other people on here had the same issue after the upgrade...and some people tried to go back to the original ROM before the upgrade and it messed their phone up for a few people so i dont want that to happen with me!

[XtreMe_G]

Download the 6.0 ROM and and flash it just like how you upgraded it to 6.1, exactly the same process. You dont need to install HardSPL but it advisable that you do so.

Ton of ppl flash their device many many times, and they dont mess up their device. If you are too afraid that flashing ur device will mess it up, and you are very sure that the grey screen is cause by the 6.1 rom, good luck figuring out, cause i dont have any suggestions that doesnt involve flashing. ok maybe a hard reset.....but after that i'm out of suggestions.

[lern2lvewithit]

Aight thanks for your help but flashing back isnt really what i want to do....like i said i like the new ROM but the grey screen is the only issue i have...and i know its only cause of the new ROM but im hoping someone else has an answer to the issue!!!

[Scott in ark.]

Not looking for a solution, but just adding mine to the list,, I had a 6.0 version that did this. got a replacement after complaining of the backlight problem, and it did it (6.1 version), took it to the ATT device store and they swapped it for a third, 6.1 version also and it does it,, called the help line and they pretended not to know anything about it. just did a hard reset and said "its not doing it now,, I cant help you" I'll live with it if its the worst thing it has.

Scott

[mcjive]

I just upgraded to the ATT 6.1 Rom last night and I'm facing the same issue. I have been trying to research as much as possible today and can only find people describing the issue. I did do some experiments today and here is what I noticed...

I have the Device Lock on my today screen. Before the ROM upgrade, when I would lock the device the screen used to dim immediately, and then of course I would press the power button to shut off the screen. Now, with 6.1 ROM, I noticed that when I lock the phone, the dim does not take place until 10 seconds. What seemed to be happening with my "experiments" today, is that if I press lock and wait for the 10 seconds for the screen to dim, and then press the power button to turn off the screen, no grey screen. If I press lock and hit the power button before the screen dims I get the grey.

Looking further into this, I hit lock and waited 2 seconds before turning off the screen. Sure enough after 8 more seconds I get grey. I repeated the experiment again. This time I hit the lock icon and waited 8 seconds before turning off the screen. Sure enough after only two seconds, the grey screen returned.

I feel pretty confident that if that dim took place immediately after lock, like the original ATT ROM, this might not be an issue (at least for someone like me that is used to the 2-step, lock and power button process).

As another experiment...
I also noticed that if I get the grey screen, I could slide out the keyboard and slide it back (which of course turns the screen back on), hit the power button to turn the screen back off, and the grey screen would go away.

[dglshtc]

Same issue on mine. Anyone find a solution (for any version ROM, etc.) on the ATT Tilt? Thanks.