Where Do I Stand Legally? Stuck between HTC & Orange!

[kevlaws]

Sorry if this has been discussed, I did use the search function but those things are next to useless, or maybe that’s just me.

Anyway,

Bought an HTC Diamond from Carphone warehouse 3 months back, it was on an Orange contract.

The phone is an HTC branded phone, no Orange logos or Orange menus or ANY sort, in fact the only thing Orange about it, is the sim card!

Tried to download the latest ROMS from HTC's site and I can’t have them, they told me to speak to Orange, I did. Orange told me that it's not there problem as I never got the phone from them, and HTC are to sort it out.

So now no one will touch my phone, HTC are insisting that Orange deal with it and vice/versa.

Do I have a legal entitlement to latest firmware/ROM updates?

Any advice on who I can speak to?

I'm currently waiting tfor HTC to call back after telling them there computer is WRONG and I have an HTC device not an Orange one!

I'm frustrated and annoyed, customer service! Really? well i'd like some service and a faster phone would be great!

Cheers.

Kev Laws

[imranbashir_uk]

You seem to be on a war path leading to nowhere.

Why don’t you just take the easy route and download one of the official ROMs from this forum.

If your really against that then just give it to carphonewarehouse to repair, it will come back with the latest ROM on it. Just let them know you have various software issues.

Oh and legally in the UK your contract is with the retailer, in this case carphonewarehouse

[kevlaws]

I have tried on numorus attempts to download ROMs from here and have yet to find one that I can get to work on my phone.

Also the thought of flashing my phone is not appealing to me as I have ALOT of very sensitive and important infomation on it.

I understand what your saying about using this site rather than chasing them down but really I shouldnt have too, the customer service shold be there, regardless of where I bought the phone.

As for going tot he carphone warehouse, thanks I'll try that on Monday.

Cheers

[counterfitninja]

Even if you use a genuine HTC rom it will have the same effect as as cooked rom from here. They basically format a reload the os on the rom. The internal storage does not get touched.

I would personally back up the data you have.. flash it. That way your not stuck with orange or HTC

[flykthewiz]

you are entitled to the official "Orange" ROM update when it comes out (IF it comes out - orange tend not to release updates)

If you want to update your ROM you can but you WILL loose all your data on the phone (not internal storage) unless you back it up. You will also have to re-install all of you software.

to update to the latest ROM download RUU_Diamond_HTC_WWE_1.93.405.1_Radio_Signed_Diamon d_52.29.25.12_1.00.25.05_Ship.exe from http://www.duttythroy.net/download-area.html?task=viewcategory&catid=8&site=2&start=10 (this is the official 1.93 ROM from HTC)

before you flash it you probably need to install hardspl http://forum.xda-developers.com/showthread.php?t=416211 This is because your phone will be locked to Orange (although as you got it from CPW it might not be)

So in summary:
Backup
Flash Hard SPL
Flash 1.93
restore data
reload programs


Hope this helps

[Craig f]

The contract you have with orange is purely for the airtime, the phone is there to allow you to make the calls, generate orange profit!

AFAIK orange have no legal obligation to help you with the phone, when they do its more of a courtesy thing.
Now if you had bought, an orange branded mobile from an orange store you'd be in a lot stronger position, as it is an official orange product with their branding I believe they'd have to help you.

I used to deal with orange and windows mobile from a business point of view, we had better support that the average customer and orange only ever released one firmware upgrade in the time I dealt with them, and that was to address a problem we were experiencing with roaming.

Backup your phones data, (spb backup) and install one of the far superior ROM's from this site (after getting yourself familiar with the upgrade process)

Then look at another sevice provider, one who offers better customer support (in general) better data packages, and cheaper contracts.

NB: None of this post is from a professional legal adviser and should not be used as such, its from my experience of orange, and a bit of trading standards experience....

[liamhere]

this has 100's of posts on this matter on this forum

flash the phone and all is well.....or just live with what you have

don't hold your breathe for a orange rom update

you can't just download a rom and it will work....

what ever rom you want always read the 1st post and follow it to the letter

wecome to windows mobile 6.1 :)

[allenf]

http://www2.orange.co.uk/servlet/Satellite?c=OUKPage&catID=1096364420631&cid=1096359217080&itemid=1221037995178&itemtype=HowTo&mid=1127450772656&pagename=OUKPersonal&pid=1096364420640&product=Feature&t=Product&tabid=1

Enjoy :)