Dash Randomly Shutting off

[The Stig]

I've been experiencing some random shut off with my TMo Dash. What happens is when I'm just doing random things or whatever, the whole phone shuts off like I pulled out the battery. There seems to be some correlation to when I use the wifi too. The rom has been changed from the original TMo rom > 1.33 > Rogers > 6.1. Anyone think they can offer some insight as to what is wrong and how to fix it?

[qaplus]

I flashed from TMo official 6.0 straight to Kavana's 6.1 0307. This rom is rock solid, much smoother operation and better signal. I guess your issue is a isolated case. Maybe you can try to flash to TMo 6.0, then to Kavana's 6.1?

[sergiopi]

I had those problem since the 1.33 upgrade.
I learned that this happens when power consumption is high, like when I'm downloadind e-mail, during wi-fi session.

It doesn't happen if the phone is connected to a power source.
May be the problem is the battery (hardware), or may be is the power management section.

I am waiting a new battery and I am trying in the mean time to have it fully charged (and discharged) for a couple of cycles with this (kavana's) new rom

[The Stig]

yea i kinda noticed the whole high power consumption/wifi thing. Hopefully its "just" that or "just" a battery. If it turns out to be the phone thats bad, time to upgrade to a touch or an iphone or something.

[The Stig]

quick update. I just downloaded 1.22 which is the latest rom available from Tmobile. Install went perfect. Working within it seemed fine. Got online found Google Maps Mobile, and was able to download it and install it. Went back online to try to get the surreal unlock and thats when it died again. Quite depressing this is as I do like this phone.

[adewey234]

yea this is happening to me since i flashed my phone like a couple of times ago, i dont remember which version tho. it would b sweet if someone figured out what the problem is...

[The Stig]

From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.

[adewey234]

From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.

Thats what i found out last night, my friend also has an excalibur and i used his battery and i dont have any problems whatsoever with it. The most common occurrence of the phone randomly shutting off was when i was using EDGE, because i rarely use wifi but it did do it then as well...

[taylor_b92]

From what I am reading on board posts, and talking to people personally, it sounds like a bad battery issue. Something along the lines of overcharging. In anycase, a new battery off ebay or your favorite retailer for $10-20 bucks is a small price to pay to trouble shoot a $100-200 dollar phone.

I think that's it. I had the same problem with my battery. I couldn't even answer myphone without it going off. I sent my phone in to T-Mobile and they sent me a new one and I was having the same problem. I paid $110 for no reason (they said my phone had water damage). Don't pay for it unless you have to. Go to a T-Mobile cooperate location and ask them if they can exchange your battery for you. They should bring you out a free one. If not then I guess you can order one for $30 through customer service. It's probably just a batter problem. If you can get a free one then take it. And you have to use a T-Mobile approved charger. None of that third party stuff Don't do anything new to your phone yet.

[MulderFox]

I had this issue also until I bit the bullet and upgraded the battery from a 750 mAh to a 2400 mAh from AccessoryOne.com (BTW that company was sketchy, made me wait 2 weeks before I got the battery; made me pretty nervous.)

The new battery came with a new back door for the phone bc it is 3x as thick.

Works like a charm, runs for days and days without a charge.

[MulderFox]

I had this issue also until I bit the bullet and upgraded the battery from a 750 mAh to a 2400 mAh from AccessoryOne.com (BTW that company was sketchy, made me wait 2 weeks before I got the battery; made me pretty nervous.)

The new battery came with a new back door for the phone bc it is 3x as thick.

Works like a charm, runs for days and days without a charge.

...and we are back to the suck. Now it shuts down with what I know is a full charge doing all kinds of stuff. Checking email on the exchange server, surfing the web, checking voicemail, etc.

This is REALLY starting to piss me off.

[theformula]

...and we are back to the suck. Now it shuts down with what I know is a full charge doing all kinds of stuff. Checking email on the exchange server, surfing the web, checking voicemail, etc.

This is REALLY starting to piss me off.

Glad it's not just me. I posted about this after the 1.33 update and everyone made me feel stupid, like I couldn't tell my battery life had been cripled recently. My symptoms are the same, phone shutting off randomly, especially on wifi. Its now at the point that my battery is not holding a charge more than 5 minutes after being plugged in all night. I have actually noticed a bulging of the battery and the back cover will not sit flush any longer. Today I went to a tmobile store and they replaced the battery with a brand new unit, but it still shuts off when wifi is powered on.

I really like this phone, help?

[-RotorDemon-]

It's a battery issue.. I had Tmo send a replacement phone, I swapped my battery over and beat on the new one for 30 seconds with the Tmo ROM and it shuts off..


Theres someone on ebay selling OEM batteries for something like $0.99 + $5.60 shipping. I got one on the way now.

[-RotorDemon-]

Glad it's not just me. I posted about this after the 1.33 update and everyone made me feel stupid, like I couldn't tell my battery life had been cripled recently. My symptoms are the same, phone shutting off randomly, especially on wifi. Its now at the point that my battery is not holding a charge more than 5 minutes after being plugged in all night. I have actually noticed a bulging of the battery and the back cover will not sit flush any longer. Today I went to a tmobile store and they replaced the battery with a brand new unit, but it still shuts off when wifi is powered on.

I really like this phone, help?

Tmo told me to eat s*** when I asked them to replace my battery and threw me off to HTC who also told me to pound sand because HTC doesn't have a contract with Tmo.

[theformula]

Tmo told me to eat s*** when I asked them to replace my battery and threw me off to HTC who also told me to pound sand because HTC doesn't have a contract with Tmo.

I went to an actual tmo store and showed them the obviously bulged battery, dude ran to the back and grabbed me another =)

[MulderFox]

[QUOTE=theformula;2080451]I went to an actual tmo store and showed them the obviously bulged battery, dude ran to the back and grabbed me another =)[/QUOTE

I really hope that works for you but I think I am done with this phone. It started after about a year with the old T-Mobile Windows 6 system. Wouldn't haold a charge anymore, shut off randomly. Thought it was the battery. Bought a new big fat battery 2400 mAh, changed to WM 6.1 Kavana and the issues are still there.

Sorry HTC, this is a piece of crap. With all the bells and whistles and internet crap it really doesn't matter much if I can't make a F**KING PHONE CALL!!!!

I am going back to Nokia and as long as it supports Exchange server so I can work I am good because first and foremost I need the PHONE to work so I can TALK to people!!! :mad:

[tmcfarland]

Just jumping on the battery bandwagon ... I had similar problems that were resolved by replacing the battery. A new battery + new 6.1 ROM = new phone!

[matthewrt]

I've had this issue. For me, I was draining the battery by checking for new emails every 15 minutes. Wi-Fi can also be a power hog.

[AznGunner]

Here's the situation, my original ROM was T-Mo wm 6.0. While using this ROM, the phone would occasionally lock up...I had to remove the battery to clear it up, but after that all was fine. Then I upgraded to wm 6.1 kavana...initially, all worked well, ran it for 3 months no issues. Lately it just powers off, when I power back on, it will look like it's regular bootup, but just as it registers to the t-mo network, it will power off again. Even after removing the battery for a few minutes, I might get the same results...eventually, it will work again. So I thought maybe all the apps I have running in the background could be causing this. So I upgraded to rickywyatt v21. Even without installing and running my normal set of apps ("Don't Forget", "Keylock") it still powers off intermittently and behaves the same way. What is causing this and what is a fix?

[modchipper]

If you are using the overclock (omap clock) feature of rickys rom first disable that and if the problem still occurs get a new battery. I had the same problem and doing that I now have no random shut down issues. Im pretty sure my battery was shot.

[yanitzu]

I just had to replace my battery on my T-mo Dash. I purchased it from batteries plus. The saleman told me that if you put your battery on a flat surface and spin it, and it continues to spin several times like a top it is a bad battery probably due to overcharging. A bad battery will not give you 100% power that you need for the phone. Anyways it fixed my problem with random shutoff.

[micool_21]

had that issue when i set the omap to the max just to see what would happen. cell locked up and when i took the battery out and turned it on all it would do was cycle on and off. had to do a hard reset with the soft keys but other than that no problems. note, i have the kavana 6.1

[AbsoluteDesignz]

that happened to me before. i just got a new battery.

[jdoggraz]

that happened to me before. i just got a new battery.

do you still have warranty on the phone, cause if you do just order a new one if you can.

[AznGunner]

new battery fixed this issue!

[zdub27]

it seems that when ever i go outside even to my back yard my dash will cut off...the battery is full and it just cuts off... when i try to turn it back on it makes it to the windows mobile screen and then blacks out... i just installed Ricky's WM 6.1 ROM... also it seems that when i bring it near my computer it cuts back on with no problem...or i will have to hook it up to the charger and either it will say low battery or just cut back on...its weird...it only cuts off when im away from my house....i ordered an extended battery so im gonna see if that works when it gets here but other then that i don't know what to do... any help would be great... thanks

[stylez]

it seems that when ever i go outside even to my back yard my dash will cut off...the battery is full and it just cuts off... when i try to turn it back on it makes it to the windows mobile screen and then blacks out... i just installed Ricky's WM 6.1 ROM... also it seems that when i bring it near my computer it cuts back on with no problem...or i will have to hook it up to the charger and either it will say low battery or just cut back on...its weird...it only cuts off when im away from my house....i ordered an extended battery so im gonna see if that works when it gets here but other then that i don't know what to do... any help would be great... thanks

It sounds like your Dash has a slight problem with seperation, the emotional break of it's lover the juice machine is causing her to throw a wobbly, i would advise that you wait for your new battery and hope that in the meantime she gets over the emotional turmoil and starts working as she should. :D

[zdub27]

It sounds like your Dash has a slight problem with seperation, the emotional break of it's lover the juice machine is causing her to throw a wobbly, i would advise that you wait for your new battery and hope that in the meantime she gets over the emotional turmoil and starts working as she should. :D


lol thanks i will do that...i knew my dash was cheating on me with my laptop...lmao

[gixxum]

It sounds like your Dash has a slight problem with seperation, the emotional break of it's lover the juice machine is causing her to throw a wobbly, i would advise that you wait for your new battery and hope that in the meantime she gets over the emotional turmoil and starts working as she should. :D

i was totally with ya until "causing her to throw a wobbly". what the hell does that mean?

[stylez]

i was totally with ya until "causing her to throw a wobbly". what the hell does that mean?

Wobbly = To throw a mardy, throw your dummy out of the pram, proprietary woman thing XD
"no offence meant to women"