[HELP] GPRS not working

[sanctifiedrust]

A strange problem..

I recently got GPRS activated on my sim..
When i try connecting on my Diamond, the E becomes active and it tries to connect.. But after abt 30 secs to a min, it says "Cannot connect for an unknown reason... etc etc.."

I initially thought it was a problem with the network..
But, when i put the same sim in my old Asus P525, set up the connection and tried to connect, the G became active and got connected within a few seconds!!!

From then i've been tryin to connect on my Diamond and have got connected about twice with E in the signal bar.. But that must've been some freak accident cos after a few hours i tried connecting w/o changing any of the settings and absolutely no luck!

I've tried almost all the cooked ROM's. And different radios.
Right now i'm on the Official WWE ROM 1.93.
Hard SPL 1.23 or 1.24.
And 1.00.25.03 Radio.

Any idea about what's wrong, guys?

[prank1]

Make sure you have the correct GPRS/WAP settings installed on your HTC Diamond.

There are different settings for Payandgo and Contract SIM cards.
You can try searching Google for them, or if you live in the UK try this website: http://www.filesaveas.com/gprs.html

[sanctifiedrust]

Make sure you have the correct GPRS/WAP settings installed on your HTC Diamond.

There are different settings for Payandgo and Contract SIM cards.
You can try searching Google for them, or if you live in the UK try this website: http://www.filesaveas.com/gprs.html

prank1, the settings are right..
That's why it's working on my old phone..

I think it may have somethin to do with Edge and GPRS..
Maybe my service provider does not have Edge capabilities..
If i'm able to restrict my Diamond to try and connect to Edge and connect to GPRS instead, it may work..

Any way that could be done?

[prank1]

A strange problem..

I recently got GPRS activated on my sim..
When i try connecting on my Diamond, the E becomes active and it tries to connect.. But after abt 30 secs to a min, it says "Cannot connect for an unknown reason... etc etc.."

I initially thought it was a problem with the network..
But, when i put the same sim in my old Asus P525, set up the connection and tried to connect, the G became active and got connected within a few seconds!!!

From then i've been tryin to connect on my Diamond and have got connected about twice with E in the signal bar.. But that must've been some freak accident cos after a few hours i tried connecting w/o changing any of the settings and absolutely no luck!

I've tried almost all the cooked ROM's. And different radios.
Right now i'm on the Official WWE ROM 1.93.
Hard SPL 1.23 or 1.24.
And 1.00.25.03 Radio.

Any idea about what's wrong, guys?


My bad - didnt see the 'set up connection' bit so I assumed you didnt have the correct settings.

I had this problem once but it went away with a ROM upgrade - that was when I had the XDA Orbit.

[sanctifiedrust]

The problem may be that my phone does not try connecting to GPRS and directly tries to connect Edge..

Isn't the connection supposed to be G-E-3G, in that order?

Is there any way i can prevent my phone tryin to connect to Edge?
Can i make GPRS as first preference instead?

Anybody? Please?

[NekciuQ]

From what i heard my diamond doesn't support US( or Canada which is where i live) 3g because of diamonds hardware :( so that's why it only connects to edge which is really slow... anyways to connect i had to phone rogers my wireless provider and they gave me my username and password which was needed to connect online. So i'm guessing it's the same for you if you go to

Settings > Connections > rogers internet( for mine) > Manage existing connection

from there you'll go to the next page where you can input your info.

[sanctifiedrust]

From what i heard my diamond doesn't support US( or Canada which is where i live) 3g because of diamonds hardware :( so that's why it only connects to edge which is really slow... anyways to connect i had to phone rogers my wireless provider and they gave me my username and password which was needed to connect online. So i'm guessing it's the same for you if you go to

Settings > Connections > rogers internet( for mine) > Manage existing connection

from there you'll go to the next page where you can input your info.

Hey.. That doesn't seem to be the prob since i can get it to work on my old PDA with the same settings..
That phone gets connected and it shows 'G'.

What might help me is somethin to block my phone tryin to connect to Edge before it even tries to connect to GPRS..

I don't think that's practical, but wishful thinking.. :(

[sh500]

I've had the same issue with my Diamond, I know for sure that the network settings are correct as it sometime connects fine and other times I keep getting the "Cannot connect for an unknown reason..." error- only a soft reset would resolve the issue. Seems a bit random but am trying to monitor what is causing it.

It always used to work fine on my Hermes. BTW I'm using Dutty's ROM on my Diamond.

[sanctifiedrust]

I've had the same issue with my Diamond, I know for sure that the network settings are correct as it sometime connects fine and other times I keep getting the "Cannot connect for an unknown reason..." error- only a soft reset would resolve the issue. Seems a bit random but am trying to monitor what is causing it.

It always used to work fine on my Hermes. BTW I'm using Dutty's ROM on my Diamond.

Yeah.. Sounds almost like my prob..
Could it be a rare manufacturing defect sort of thing thats affecting our phones?
Cos nobody else seems to have such an issue..

And i keep changing between Dutty's and Panosha's ROM..

[arix]

I don't know if it's same problem you have ,
but I had kinda same problem..
I found that the lame ActiveSync change the proxy of my internet connection and put in the internet connection proxy my local proxy at work, even I removed the proxy it didn't help (dunno why) , just by adding new connection from the advance and adding new name etc.. it solve the problem...

[sh500]

And i keep changing between Dutty's and Panosha's ROM..

I've only had my Diamond (MDA Compact IV) for only about 3-4 weeks. I was so keen to flash to a different ROM that I did so within 10-15 hours of receiving the device; my point being that I didn't get to try out my data connection on the stock T-Mobile ROM.

The connection seems to be fine today...!

[sanctifiedrust]

I don't know if it's same problem you have ,
but I had kinda same problem..
I found that the lame ActiveSync change the proxy of my internet connection and put in the internet connection proxy my local proxy at work, even I removed the proxy it didn't help (dunno why) , just by adding new connection from the advance and adding new name etc.. it solve the problem...

Hmmm.. I don't think i have the exact same problem, but somethin similar..
I'll try adding a new connection..
Thanx..

[arix]

As I know something with Activesync fuck the GPRS connection..
Let us know if you solve your problem with new connection...

[sanctifiedrust]

http://img56.imageshack.us/img56/9209/68038136bc4.th.png (http://img56.imageshack.us/my.php?image=68038136bc4.png)http://img56.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

http://img56.imageshack.us/img56/2784/82734815xq6.th.png (http://img56.imageshack.us/my.php?image=82734815xq6.png)http://img56.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

Ok.. Note the "E" in the first pic and in the second..
The first one is 'clear' and the second one is 'hazy'!

When the "E" is 'clear', my GPRS connects!!!
I found this out after putting a different sim card of a different network and connecting..
When i put the other sim card, i got 'clear' "E" and GPRS worked..
Then i put back my old sim card and on switching on the phone, the "E" was still 'clear'!!
On tryin to connect, it worked!!!! Even after several manual diconnections, it worked only cos the "E" was still 'clear'..

Then i reset my phone with my sim card and got the 'hazy' "E".. And back to square one.. Not connecting..

My question is, what does this 'hazy' "E" mean and how do i make it 'clear'???! Only then my GPRS seem to work!

Help!!!!!!

[sanctifiedrust]

http://img377.imageshack.us/img377/4344/42664532tz8.th.png (http://img377.imageshack.us/my.php?image=42664532tz8.png)http://img377.imageshack.us/images/thpix.gif (http://g.imageshack.us/thpix.php)

This is how it is when connected properly..

[dach]

I also had this problem. To make my story short, I have a data plan with Claro Peru which I have been using with my Touch (not 3G phone) with no problems. 3 days ago I acquired my Diamond 3G US version. When attempted to connect to the HSDPA I got the error mentioned here (cannot connect for..., sometimes the "H" symbol was difusse [like in the picture in a previous post in this thread], etc). The root cause of this was that my data plan only have GPRS/EDGE activated, my network provider (Claro) differentiates 2G internet vs 3G (so no HSDPA/UMTS until subscribing to a new plan).

The **SOLUTION** for my case was to select under "Select your network type" the option GSM (Start, Settings, Phone, Band tap). The option Auto was the default. Thus restricting to EDGE my data connection (which is according to my plan). Also, on the same tap I selected UMTS(850+1900)+GSM(850+1900) under "Select you GSM/UMTS band". You have to select here the frequencies according to your country.

P.S. The problem was the same before and after I updagred my ROM to RUU_Diamond_HTC_WWE_2.03.405.3_Radio_Signed_Diamon d_52.51.25.26_1.09.25.23_Ship. So, two things to mention here. 1, A ROM upgrade is not the solution for this problem (in my case). 2, you can upgrade the Diamond US version (my is DIAM110) with a WWE ROM upgrade.

Hope this help someone. :)

[BLCollier]

I also had this problem. To make my story short, I have a data plan with Claro Peru which I have been using with my Touch (not 3G phone) with no problems. 3 days ago I acquired my Diamond 3G US version. When attempted to connect to the HSDPA I got the error mentioned here (cannot connect for..., sometimes the "H" symbol was difusse [like in the picture in a previous post in this thread], etc). The root cause of this was that my data plan only have GPRS/EDGE activated, my network provider (Claro) differentiates 2G internet vs 3G (so no HSDPA/UMTS until subscribing to a new plan).

The **SOLUTION** for my case was to select under "Select your network type" the option GSM (Start, Settings, Phone, Band tap). The option Auto was the default. Thus restricting to EDGE my data connection (which is according to my plan). Also, on the same tap I selected UMTS(850+1900)+GSM(850+1900) under "Select you GSM/UMTS band". You have to select here the frequencies according to your country.

P.S. The problem was the same before and after I updagred my ROM to RUU_Diamond_HTC_WWE_2.03.405.3_Radio_Signed_Diamon d_52.51.25.26_1.09.25.23_Ship. So, two things to mention here. 1, A ROM upgrade is not the solution for this problem (in my case). 2, you can upgrade the Diamond US version (my is DIAM110) with a WWE ROM upgrade.

Hope this help someone. :)


I have the Diamond on T-Mobile in the UK with the web'n'walk plan (HSDPA enabled - although not the higher-speed "plus" version). This happens to me every single time I'm in a GPRS-only area - when I have HSDPA coverage, it connects fine. In order to get it to connect, I have to open the Comm Manager, turn off the data connection and re-activate it.

Before anyone asks, my connection settings are all correct and I've tried numerous different main and radio ROMs - nothing makes a difference. I'll give this a shot, see if it makes a difference.

[dach]

I have the Diamond on T-Mobile in the UK with the web'n'walk plan (HSDPA enabled - although not the higher-speed "plus" version). This happens to me every single time I'm in a GPRS-only area - when I have HSDPA coverage, it connects fine. In order to get it to connect, I have to open the Comm Manager, turn off the data connection and re-activate it.

Before anyone asks, my connection settings are all correct and I've tried numerous different main and radio ROMs - nothing makes a difference. I'll give this a shot, see if it makes a difference.

OK, I would try the option Auto for the "Select your network type" so the phone auto negotiates the technology in use (between GPRS or the much better HSDPA), but change the option for the bands according to your country.

Let us know the results!