Argh! Warranty repair + Upgrade...

[DJ_Enigma]

Hi all,

I sent my phone back to T-Mobile for a warranty repair because a couple of the keys stopped responding to key presses.

Got the phone back today repaired, they have replaced the keyboard. BUT they have also upgraded the firmware on the phone. Now it is WM6.1 and I am unable to restore my (a lot) applications etc from the 2gb backup file on my SD card.

It asks me for an upgrade file which I don't have. It performs the restore anyways but then the phone won't boot.

On performing a hard reset it comes back with WM6.1

I can't even cancel the damn T-Mobile customisations like I could in WM6 (by restarting the device before they install) now it just wipes the handheld again after boot and installs the T-Mobile crap again every time.

Please can someone help me restore my backup file? Where can I Get an upgrade file?

:(

I found a guide here that I would have followed had I know they would upgrade my phone without my consent:

http://spritesoftware.crmdesk.com/answer.aspx?id=329

Is anyone here still on WM6 (not 6.1) able to create an upgrade file for me and host it somewhere?

I know it's a massive ask but I would be forever greatful if someone could help me out with this.

Many Thanks,

Alex.

[SH4YD33]

If you dont want the 6.1 i would check the wiki/search for the 6.0 rom that you had before you sent it in. The older rom should be avaliable somewhere.. You just have to look for it.

[slovoflud]

I say you send it back to T-Mobile and ask for a G1 instead :)

[DJ_Enigma]

I've spoken to T-Mobile to see if they could change it back and they said there is nothing they can do.

Is there some way to save my current rom to my SD card so that I can go back to 6.0, create an upgrade file for sprite, come back to 6.1 and restore my backup using the upgrade file?

I don't know where I can find the original T-Mobile Rom though :( I've looked on the web and the T-Mobile site.

Sorry I'll admit that I'm a noob at this.

DJ

[martythebrit]

Is the backup just to save you re-installing programs, or is there data in the backup that isn't backed up somewhere else?

The only thing I would really "lose" on my phone are the contacts which come right back as soon as I set the phone up to sync with exchange again. If I wasn't using exchange I would have all my contacts backed up in Outlook on my PC.

Maybe you just need to re-install your programs again. WM 6.1 does have some nice enhancements over WM 6.0.

[Flying Kiwi]

I've spoken to T-Mobile to see if they could change it back and they said there is nothing they can do.Complain to them about much longer GPS lock times (assuming you have the option of installing Tomtom or similar on your phone). I had this problem with the official HTC WM 6.1 upgrade (see this *Hopeless* GPS after 6.1 update (http://forum.xda-developers.com/showthread.php?t=397728)thread for more info) and the HTC Service centre reverted the ROM back to 6.0 for free under warranty so if T-Mobile say they cant get the HTC Technical Centre to do this for you, they're not trying hard enough - time to escallate it to the manager! There's no physical reason why they cant revert the ROM and they should have warned you that they would flash the ROM.

[DJ_Enigma]

Is the backup just to save you re-installing programs, or is there data in the backup that isn't backed up somewhere else?

The only thing I would really "lose" on my phone are the contacts which come right back as soon as I set the phone up to sync with exchange again. If I wasn't using exchange I would have all my contacts backed up in Outlook on my PC.

Maybe you just need to re-install your programs again. WM 6.1 does have some nice enhancements over WM 6.0.

I will lose a lot of data that is not backed up anywhere else. One of the main things is my TomTom favourites, which is full of locations I would have to drive to to save again, and can't drive to without the favourites lol. Other than that it's a lot of apps and customisations like numerous SPB apps that have been tailored to my requirements over the last year.

Complain to them about much longer GPS lock times (assuming you have the option of installing Tomtom or similar on your phone). I had this problem with the official HTC WM 6.1 upgrade (see this *Hopeless* GPS after 6.1 update (http://forum.xda-developers.com/showthread.php?t=397728)thread for more info) and the HTC Service centre reverted the ROM back to 6.0 for free under warranty so if T-Mobile say they cant get the HTC Technical Centre to do this for you, they're not trying hard enough - time to escallate it to the manager! There's no physical reason why they cant revert the ROM and they should have warned you that they would flash the ROM.

ffs I hope that's not going to be the case, I use TomTom 6 on my phone ALL the time and I'll be REALLY annoyed if it's not going to perform as well at that. It's the main reason I went for this phone.

I think I will ask for the manager. The pleb I spoke to did even go and ask someone if there was anything they could do.

[Flying Kiwi]

I hope that's not going to be the case, I use TomTom 6 on my phone ALL the time and I'll be REALLY annoyed if it's not going to perform as well at that. It's the main reason I went for this phone.GPS was a big drawcard for me also and the difference between HTCs official WM 6.1 vs WM 6.0 ROMs is like night and day (6.1 being night). Give it a test under your new OS just to see how it works with the T-Mobile ROM (I see there's a new 1.70xxxx series T-Mobile Radio - maybe yours has it now) but don't get your hopes up :(

I think I will ask for the manager. The pleb I spoke to did even go and ask someone if there was anything they could do.Feel free to mention you know someone who had the ROM officially reverted for free under warranty. Remember, this is something that is possible to get done, I have personal experience of it.

As far as how to backup in the future, I backup all my Music, Videos and Tomtom Navigator 6.032 Maps and POIs etc on my microSDHC card using my Sandisk Cardreader and Windows XPs own backup utility. It's quick, free and works a treat! There's no need to use any special mobile phone backup software just for this sort of thing (although phone settings/configuration etc will require manual re-entering if you don't back them up - but then I'm unsure if it's possible to retain those across different OSs).

[DJ_Enigma]

I tried to use my tomtom yesterday and it took ages to lock on despite having the quick gps downloaded.

[Flying Kiwi]

I tried to use my tomtom yesterday and it took ages to lock on despite having the quick gps downloaded.Well then assuming you were out in the open and there's no reason why it shouldn't have got a quick lock (other than the 'up'grade), you know what to do!

For other T-Mobile customers and people considering using the radio in a non- T-Mobile Kaiser (not me!), it may be helpful if you post the ROM and Radio Versions you currently have.

[DJ_Enigma]

ROM Version: 3.31.110.1 WWE
Radio Version: 1.70.18.02
Protocol Version: 25.83.40.02H

The sat nave seems better since that first lock, but I've only used it twice.

Is there a way to backup this ROM before I change back to do my upgrade file?

Cheers,

DJ

[Flying Kiwi]

ROM Version: 3.31.110.1 WWE
Radio Version: 1.70.18.02
Protocol Version: 25.83.40.02H

The sat nave seems better since that first lock, but I've only used it twice.

Is there a way to backup this ROM before I change back to do my upgrade file?

Cheers,

DJRepeat after me, this ROM is bad, this ROM needs to go, Old ROM is good, Old ROM is whats needed (for the meantime)!

Once you've got your SD Card contents back, then you can think about where to go from there and T-Mobile I'm sure will be only to pleased to supply you with the upgrade again or do it themselves.