Reset device and now cannot install to internal memory.

[McLoki]

I have been playing with my diamond and now that I know what programs I want to run - decided to reset my to factory defaults and install only the programs I want.

I reformatted all memory (4gig and system) and everything was back to normal sprint as I recieved it.

I started installing the apps I wanted, and realised that I no longer had the option of installing to the 4 gig area. (even though that is where I was running the cab from.)

The memory is there and appears to be fine, but anytime I install something, it installs to the internal memory and never gives me the options of where to install it.

Anyone have any idea what I have done to mess this up? Was working fine before the reset and as I said, I can still see the internal storage (and run the .cab files from there) Even the programs I had installed to internal memory before, no longer give me that option. I am lost as to what to do.

Thanks,

Michael

[Brenn]

Since you just reformatted I'd try another hard reset and see if you don't get a better first load.

[McLoki]

Since you just reformatted I'd try another hard reset and see if you don't get a better first load.

Tried a hard reset and reformatting the data (not at the same time) and still the same issue. When I install a program, it installs straight to the internal memory and I do not have a choice to load it anywhere else.

Any other suggestions?

[McLoki]

Just got off the phone with HTC and it is a known issue with some phones after reformatting internal memory.

Basically issue was proven out by going to windows - setttings - Programs - Memory and looking at the Storage Card tab and there was no card installed....

Solution is to reformat the internal storage with your computer. (hook up the phone to the computer and select "hard drive" rather than "ActiveSync", right click on the drive letter that appears and select Format.

Problem was that with my XP machine it was like trying to format a floppy drive without a disk in the drive. (just kept locking up and giving me errors) My wifes Vista machine was able to format it just fine. (BTW - quick format will not work and you want to format it as FAT32)

I am now back in business.... HTC tech support was great and got my issue resolved for me.

Michael

[Black93300ZX]

HTC tech support was great and got my issue resolved for me.


Haha that's a first, glad it worked out for you.