Bought a phone on eBay, still havn't received it... (need advice)

[N1c0_ds]

Payment was completed on August 30, shipping label was apparently printed on September 10 (according to tracking number) and I still havn't received it.

This is the item (http://cgi.ebay.ca/ws/eBayISAPI.dll?ViewItem&ssPageName=STRK:MEWNX:IT&item=200248885830), I live in Quebec, Canada. My tracking number says this:
Label/Receipt Number: CV00 5036 863U S
Status: Electronic Shipping Info Received

The U.S. Postal Service was electronically notified by the shipper on September 10, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date. Delivery status information will be provided if / when available. Information, if available, is updated every evening. Please check again later.

It has been 26 working days since the payment was completed and 17 since the shipping label was printed. Should I mark it as not received or should I wait?

[Black93300ZX]

After 2 weeks you can file a dispute with PayPal, I'd do that if I were you. Contact the seller and let him know, give him a chance to get it to you within a reasonable amount of time from now, and if he does mark the dispute as resolved. A month is a ridiculous amount of time to wait for an item, I would've filed a complaint a long time ago.

[mckoy1]

how did you pay for the item? credit card, bank card..

[N1c0_ds]

I paid with PayPal and just filed a dispute. Thankfully he told me he would cooperate. :)

[Black93300ZX]

I paid with PayPal and just filed a dispute. Thankfully he told me he would cooperate. :)

Perfect, once you get the item just mark the dispute with PayPal as "resolved" and it won't go against either of you. I like doing this instead of just contacting (especially after an entire month) because it gives a little nudge that lets him know you really want your item.

[DaveShaw]

I paid with PayPal and just filed a dispute. Thankfully he told me he would cooperate. :)

Some people just Fail (like me) :)

I never sell on ebay, because I am scared I will forget to post stuff out and end up in shit. Normal letters take 3-4 weeks for me to post, important ones 1-2, birthday cards just don't get sent :p

Dave

[N1c0_ds]

I got the following emails this morning:
Dear Nicolas Bouliane,

Regarding the transaction below:

Seller's Name: Gevork Grigoryan
Seller's Email: moybaku@sbcglobal.net
Transaction ID: 9FU97936H0755382B
Transaction Date: Aug. 30, 2008 11:24:23 PDT
Transaction Amount: $168.98 USD

The seller has provided the following Shipment Tracking Information for your review:

Shipping Company: USPS
Shipment Tracking Number: CV 005 036 863 US

The seller has provided the following Order Status information for your review:

Order Status: Shipped

The seller is providing this feature through the PayPal website as a means for communicating this information to you. Please note that the Shipment Tracking Information and Order Status displayed above is exactly as the seller entered it.

If you have questions about this transaction, PayPal encourages you to directly contact the seller to amicably resolve any outstanding questions you might have.

Thank you for using PayPal! :confused::confused::confused:
The PayPal Team

And then he posted this in the dispute:
I completely understand buyers concern, for some reason the USPS has not delivered the package. When I contacted USPS they told me that there might be a hold at the customs. Anyway I will contact them again tomorrow and see what will they say.

[burgertime]

LOL mysteriously you will get your shipment...5 bucks says there will be something wrong with it.

[Black93300ZX]

Check your tracking number now, does it say shipped or still electronic shipping info received? If it still doesn't say shipped, but he's claiming it has been shipped, call PayPal and tell them what's up. The number is 1-888-221-1161, but you have to go to paypal.com and click "contact us", then "by phone" to get a special PIN to use.

Edit: Just checked it myself, still says electronic shipping info received. This means he has not yet delivered the package to USPS, just printed out a shipping label through PayPal.

[N1c0_ds]

Edit: Just checked it myself, still says electronic shipping info received. This means he has not yet delivered the package to USPS, just printed out a shipping label through PayPal.

That's what I'm thinking too. He said he was going to look tomorrow (which is today). He's in another time zone so I'll make a claim tomorrow.

Maybe he didn't want a price this low?

[Black93300ZX]

That's what I'm thinking too. He said he was going to look tomorrow (which is today). He's in another time zone so I'll make a claim tomorrow.

Maybe he didn't want a price this low?

Yeah, stuff like that happens... But if you go through with the dispute and give him bad feedback, that's the best you can do.

[N1c0_ds]

I escalated it to a claim, we'll see what happens.