[Q] why IPAQ 614c shutdowns itself ?

[Shappy]

I have 614c, with cooked 6.1 ROM. The radio is 0.88 and the product code ends with ABD ( German ).

When battery level is under 30% and I have a call longer then 5-10 minutes the ipaq turns off, but GSM is still working. When I finish the call and take a look to the device - it's turned off an I have to start it again. The problem doesn't occur every call, but 1-2 times a day. If battery is charged there is no problem. I've tried with other new battery but the same...



Thank you in advance !
Sorry for the bad english !

[paraklas]

I have the same issue when battery is <50%

[thebranded]

i can only think its a rom issue, maybe flash to a new one?

What exact ver rom you using?

i dont that responsibily for that though

[Zoltair Wright]

The same thing happened to me tonight. My battery was 30%<, and in the middle of my call the phone shut off. Strangely, the other person was still on the line and could hear me fine, but I couldn't hear them unless I pressed the power button and turned the phone back on. I'm using the 1.4 Russian ROM.

[Shappy]

I've tried most of avilable ROMs including original rom image ( from SD card ) but the same. May be we need to flash the RADIO ? But I don't know hou to flash the radio part, because my device is ABD ( German serial number )...

[Shappy]

I've finally found a solution to update non-english firmware ( incl Radio ):
There is cracked ROM updater with latest English OS and FW:
http://rapidshare.com/files/158055078/ipaq_614c_update.rar.html

Please try and post results ;)

[paraklas]

The same thing happened to me tonight. My battery was 30%<, and in the middle of my call the phone shut off. Strangely, the other person was still on the line and could hear me fine, but I couldn't hear them unless I pressed the power button and turned the phone back on. I'm using the 1.4 Russian ROM.

I have the same issue, it happens when battery level is <50%. I have tried fully charging the battery and then hard reset but still nothing. Turning off the BT has no effect on this.

ROM Date: Feb 18 2008
ROM Version: MP-1.00.03
OS Version: 6
Bootloader: MP-1.01.00

OS 5.2.20270 (Build 20270.1.3.1)

[paraklas]

I've finally found a solution to update non-english firmware ( incl Radio ):
There is cracked ROM updater with latest English OS and FW:
http://rapidshare.com/files/158055078/ipaq_614c_update.rar.html

Please try and post results ;)

So did you use this ROM?

[Shappy]

Yes ! Do the following:
1) Full charge your device, then update with the ROM i've provided. This is not only OS image, but radio and bootloader flash !
2) Download " Power source monitoring patch via SD card English" form the HP site.
3) Put the flash.dio in microSD card taht is formated ( no SDHC ).
4) Turn off device and insert the SD.
5) Press the Voice command side key + the Mute key + the power key for 2 seconds. "SDloader" will appear. Wait some seconds ( don't press anything ).
6) When the device boots up after the patch turn it off and make clean boot by pressyng "Voice command" + power for 2 seconds.

For me the problem is solved ( I've 2 614c devices and after the update they are working fine ).

P.S.
After this update the verisons must be:
FW: 1.01.04
OS: 0.88

[paraklas]

Yes ! Do the following:
1) Full charge your device, then update with the ROM i've provided. This is not only OS image, but radio and bootloader flash !
2) Download " Power source monitoring patch via SD card English" form the HP site.
3) Put the flash.dio in microSD card taht is formated ( no SDHC ).
4) Turn off device and insert the SD.
5) Press the Voice command side key + the Mute key + the power key for 2 seconds. "SDloader" will appear. Wait some seconds ( don't press anything ).
6) When the device boots up after the patch turn it off and make clean boot by pressyng "Voice command" + power for 2 seconds.

For me the problem is solved ( I've 2 614c devices and after the update they are working fine ).

P.S.
After this update the verisons must be:
FW: 1.01.04
OS: 0.88

I assume just run the hpRUU.exe utility for the whole ROM/RADIO/BOOTLOADER ?

[Shappy]

yup ;) But you will wait over 30 minutes....

[paraklas]

yup ;) But you will wait over 30 minutes....

Details, updating now. :D

[paraklas]

Just finished the flash. The ROM is WM 6.0, not 6.1

[Shappy]

Yes, it's the latest official update. Test it for few days and if everything is ok you can flash via SD card with 6.1. cooked ROM.

[paraklas]

I can say that the issue is fixed!!

Installed the ROM+RADIO+WAN+BOOTLOADER update
But I hated the 6.0 windows so I immediately installed 6.1 over 6.0, but the GSM/WAN/Bootloader remained the updated ones.

NO MORE ISSUES

[Sensi]

Hey Guys,

could you please tell, which is the ReleaseDate of this Firmware?

Mine is the (HP Asset Viewer, under Version):
Product Revision Level.: 1.0
RomDate: Feb182008
Rom Revision: MP-1.00.03
Bootloader Version: MP-1.01.05


Hope this one is newer, because i have a lot of bugs ;( I flashed it with the official Rom of September08.

Big THX

[miroslav.turek]

Hello,
I installed last official English ROM (HP iPAQ 610, 610c, 614, and 614c Business Navigators - English ROM Update 1.01.04
from 22 VII 2008), where is fixed power problem (I hope). Then I tested russian 6.1 ROM (ver 1.4) and some other czech ROM based on iPAQ 9xx from Z80(user name) and problem continue on both. I have
FW: 0.88
OS: 1.01.04
Boot loader 1.01.05
In my information is problem fixed only in 6.1 English(China) ROMs from PDAclan.com. Is it right? Or I have to install power fix too (I was not success when I try it)?
Now I installed 6.0 back (this 1.01.04 from 22 VII 2008) and i will check, if is same problem in official ROM. Which 6.1 ROMs you used, where is this problem solved?

News:
Original ROM 6.0 have same problem. Some minutes ago it shutdown with battery on 35%, when I received data from my email account.

[AlbertSmart]

Do your battery manager report the correct type of battery? I installed 20270 1.4 and despite my battery is a lithium polymer the battery manager reports it as a lithium ion.

Does anybody know how charging is handled in this system? Is it charging entirely handled by the battery BIOS or does the operating system manage the charging. If the OS manage the charging there is a risk that the battery parameters and curve is wrong.

[miroslav.turek]

See: http://en.wikipedia.org/wiki/Lithium-polymer
In my opinion lithium polymer and lithium ion is same.

[Li Xiaoyuan]

Yes ! Do the following:
1) Full charge your device, then update with the ROM i've provided. This is not only OS image, but radio and bootloader flash !
2) Download " Power source monitoring patch via SD card English" form the HP site.
3) Put the flash.dio in microSD card taht is formated ( no SDHC ).
4) Turn off device and insert the SD.
5) Press the Voice command side key + the Mute key + the power key for 2 seconds. "SDloader" will appear. Wait some seconds ( don't press anything ).
6) When the device boots up after the patch turn it off and make clean boot by pressyng "Voice command" + power for 2 seconds.

For me the problem is solved ( I've 2 614c devices and after the update they are working fine ).

P.S.
After this update the verisons must be:
FW: 1.01.04
OS: 0.88


Hi Sirs,

I just bought one 612(it is same as 614C) and the version is:
FW: 0.88
OS: 1.01.04
Boot loader 1.01.05
Unfortunately, we have same shut down issue. This issue will not happen every day. Average, it will happen every 2-3days. The machine shut down after I made a call around 15minutes yesterday. Then I push the power key, it began restart and the battery is 28%.

it make me many confuse, is it issue of hardware or software? Can it reslove by some special ROM version? I really like this phone, but this issue will give me big trouble since I must call and answer some important call everyday.

Do it is appreciated if you can give me some help. Big Thanks in advance!

LXY

[miroslav.turek]

I had same problem with turn off during call (or gprs/edge). It start at battery level 50%, when I used GPS or BT together. When I install original ROM, problem continued. I post iPAQ to HP service and they determine bad battery. More users have similar problem, may be bad battery set produced by HP...

[Li Xiaoyuan]

I had same problem with turn off during call (or gprs/edge). It start at battery level 50%, when I used GPS or BT together. When I install original ROM, problem continued. I post iPAQ to HP service and they determine bad battery. More users have similar problem, may be bad battery set produced by HP...

Hi Turek,

So the issue has been resloved after HP back the Ipaq to you? It is really caused by the battery? The Ipqa do not have problem? I just bought this 612 one week ago, i have chance to ask dealer to replace it by a new unit. So I really need know the final reason.

Many thanks for your help.

LXY

[axlastro]

Hi there. I also seem to have the shutdown issue. I have patched with the power monitoring update and i have the last rom update by HP. I also think that this could be the battery causing the problem. I guess when the device gets overloaded (using wifi bluetooth and gsm at the same time) the battery gives false power reading to the device and it shuts down. Can someone actually confirm that as i'm thinking of replacing the battery with a new one.

[Li Xiaoyuan]

So does anyone sent the bad unit to HP and get the offical reason of this issue from HP? Since I am in China and this model does not offical release in China, I can not get the support from HP offical support center.

Your reply will be high appreciated!

LXY

[miroslav.turek]

Now I have new battery and it works good. Is question, if old battery was bad from production, or damaged by iPAQ. When iPAQ was new, original battery works good. Man in service said me, about more pieces of 614c with same battery problem. It is not official information and I am not sure, if new battery start switch off earlier after some time of using. If problem returns back, I will ask HP for new iPAQ or money back.

[paraklas]

It's back. Neither of the upgrades worked so I assume it's the battery gone bad. I am thinking of getting the extended battery, anybody has it?

[Li Xiaoyuan]

There are some non-HP original battery(MOMAX product) of 612/614C sell in the website and local dealer. The price is around RMB120(include a charger).I am not sure how about the performance of this type battery since I do not have it.

[axlastro]

I spoke to HP support in UK. they say they never had this issue, DUH! I installed the rom update from the HP site - it's now FW 0.88 and rom 1.01.04.
After that I installed this rom : http://forum.xda-developers.com/showthread.php?t=449341 . Now the battery life is almost 2 days with low use and 1.5 days moderate use. I don't experience the shutdown problem after that upgrade (for now), so it could be the software itself causing the issue. So everyone - you may try this, it worked wll enough for me, plus i have touch flo 2d now :). Important - when updating with the HP RUU.exe, it's better if you remove the SD card. The cooked rom update is done by sd card only.

[paraklas]

I spoke to HP support in UK. they say they never had this issue, DUH! I installed the rom update from the HP site - it's now FW 0.88 and rom 1.01.04.
After that I installed this rom : http://forum.xda-developers.com/showthread.php?t=449341 . Now the battery life is almost 2 days with low use and 1.5 days moderate use. I don't experience the shutdown problem after that upgrade (for now), so it could be the software itself causing the issue. So everyone - you may try this, it worked wll enough for me, plus i have touch flo 2d now :). Important - when updating with the HP RUU.exe, it's better if you remove the SD card. The cooked rom update is done by sd card only.

After the upgrade it was working fine for two weeks. Then same crap again

[axlastro]

After which update - the ofiicial HP ? For me, the official update didn't help at all. I'm now with the unofficial rom and for 3 days i have no problems. Well , at least we can flash the ipaq with sd card very easily.

[paraklas]

Official and Unofficial.

Looking to get a new battery now :eek:

[axlastro]

Official and Unofficial.

Looking to get a new battery now :eek:

Yep. Mee too. I hope it's only the battery. Anyone who got their battery replaced, pleace post feedback. This is how you do the ultimate test : Wait till your battery drops to 30%. Turn Wi-fi on and call a service number of your operator or whatever doesn't cost money :). Wait 5 minutes and then press the "end" key. Mine shutdowns after that. I tried with Wi-Fi off and for 5 minutes- it doesn't shut down, so i guess that's it - it shuts down due to high power demands=>overload=>battery reporting low power. Yep That ipaq is like an american muscle car of the ppc world now isn't it.

[paraklas]

My battery doesn't make it to 30%. At 50% it will turn off regardless of Wi-Fi being on or off. Sometimes it will turn off before I manage to answer a phonecall or during a phone call.

[axlastro]

OK. Here's what i would suggest.
EVERYONE wxperiencing the problem : go to HP online chat.

https://h50203.www5.hp.com/HPISWeb/Customer/EnterProductInfo.aspx?region=EMEA&country=BG:Bulgaria&callfrom=hp&origin=ipaq&ProductCategory=ipaq@10000^i

or write in google - HP online chat - there isn't a ipaq 600 section , so select ipaq 500 section, don't worry about it.

You can also write e-mails to HP support and alert them. I think they are aware of the problem but they don't do anything about it.

I'm not sure this will help but it doesn't hurt to try now does it.:)

[iznee]

I've finally found a solution to update non-english firmware ( incl Radio ):
There is cracked ROM updater with latest English OS and FW:
http://rapidshare.com/files/158055078/ipaq_614c_update.rar.html

Please try and post results ;)

Dear all, my ipaq 612c is having os v1.00.03 and fw v0.81 im really looking to upgrade it to the latest version but when i selected the file on rapidshare site is says that the file has reached its max number of download so its not available anymore.
Can someone please,please upload it again or sent it to me cause i really want to upgrade my device to wm 6.1.with current os and fw version this device is really crappy.Thanks again for all the help

[axlastro]

http://forum.xda-developers.com/showthread.php?t=449341
http://forum.xda-developers.com/showthread.php?t=425536

These are the newest wm 6.1 roms for the ipaq. I'm using the russian with manila in it and i'm very pleased with it.It's very stable and the battery lasts longer. I haven't tried the chinese one so can't tell anything about it. With the russian rom some apps based on net cf 2.0 don't work but it's not a big deal.
I recommend using the official hp upgrade - found somewhere on the HP site. and after that flashing with the wm 6.1 roms.

[axlastro]

Hey there. Any news with the battery thing. I'm still having the shutdown problem from time to time but i haven't replaced the battery yet. Has anyone solved their issue or you just got used to it / sold your device. ;)

[miroslav.turek]

I have new battery and problem is solved. In addition I bought new extended battery, but probelm was solved with new standard battery yet...

[axlastro]

Thank you Miroslav. I needed some feedback before spending 35$ on a new battery. I actually ran a program called Aebutton plus, which has a battery meter in the task manager and when the battery was fully charged, it showed it had 1440 Mah. The battery is stated to have 1530 Mah so i was almost sure it's the battery doing problems. How much does the big is the extended battery
add to the thickness and is it worth it?

[miroslav.turek]

I found pictures of this battery: http://smartmania.mobilmania.cz/forum/viewtopic.php?f=71&t=9042&hilit=HP+614+extended
Sorry it is not in English, but pictures are international...
I planed use this extended battery mainly for outdoor navigation. iPAQ is little bigger and heavier, but I am using it all time for the present (I am lazy to change batteries).
I am using iPAQ intensively and then I had to charge standard battery nearly every day or second day. I had only problem, when I needed outdoor navigation with not fully charged standard battery, but standard battery was sufficient for normal office work and car navigation.
With extended battery I can work in office three days withou recharge, but it is not main advantage for me.

[Chalky]

Try using a third party battery-only charger (with a new battery). I don't trust the ipaq to charge the battery properly when the battery is in the phone.

I now achieve a ~10% battery discharge drop per day. with a new 1600mAH (CS) battery and combined cradle charger with a slot for charging a second battery.

Note the second battery slot is used for charging the battery NOT the cradle or usb I dont think the internal charging circuitry in the ipaq is up to the job.

Chalky

[axlastro]

It's something i've been thinking about actualy. I noticed that when "charged" to 100% the battery has 1440Mah, not 1590Mah (that's about 10%) as it's supposed to be.
So maybe the solution can be an external charger. I've decided to use the device as it is now and sell it when i have a better option. I just don't want to spend any money on it as i have already bought two a leather case which cost me about 20$ and got teared up in less than a month. Now i use a 15$ universal pouch so i think this is as much as it deserves right now. I just think that whatever it is - a pda, a PC or a car, which starts to cost you more than
20-25 % of it's initial value for repairs and "upgrades" it's better to sell for half price and buy something new. I had a samsung i600 witch came with two batteries and an external charger and it was very comfortable. Now i keep a spare charger at work and just plug it in when needed.

[paraklas]

With the new non-OEM battery the shutdown issue has been resolved for me. I get 2 full days and the level drops to 5% normally.

[axlastro]

That's interesting. Can you tell me something about the battery - like model number, brand or something. I went to the HP service center and they said the issue cannot be fixed. They ordered a replacement unit for me but when it arived they opened the back cover of my Ipaq and it turned out that the holographic stick was torn and they claimed i had opened my device. Well i haven't opened it so it might have torn because of the battery or it was torn when i bought it.
So i'll be with the old one. It's interesting though that at least 3-4 people here say the problem for them was solved by simply replacing the battery, so i might just do that too. At least i learned something - when buying a brand new device it's better to have a magnifying glass and inspect every sq. mm of it. Damn technology these days seems to suck big time.

[kancrutt]

my 612c restart itself after the call and sometimes while using
currently i use the latest radio 0.89 (from hippo) & iPAQ 614c WM6.1 bulid20270 v1.4 rev1.2 fix-M2D (yevg001)
anybody have same problem?

[miroslav.turek]

Hello, I had same problem and help only new battery (read older texts). But after some time resets returns again (only twice and battery was low and was very cold...)

[kancrutt]

Hello, I had same problem and help only new battery (read older texts). But after some time resets returns again (only twice and battery was low and was very cold...)
so its not because battery? it must be software (ROM) problem? please contact me if you have "patch"
thanx in advance

[buttheadi]

my 612c restart itself after the call and sometimes while using
currently i use the latest radio 0.89 (from hippo) & iPAQ 614c WM6.1 bulid20270 v1.4 rev1.2 fix-M2D (yevg001)
anybody have same problem?


I had the same annoying reboots with the 614c on low battery levels - sent it to HP service for battery check/replacement... I'm pessimistic though that a new battery will solve these issues... :(

[miroslav.turek]

New battery solved this problem. I sent iPAQ to service and they changed battery. From this time is situation better, but when I use GPS more then 2 hours and try call, iPAQ turn off. In my opinion is problem with GPS battery consumption and then help only extended battery. I have this extended battery for tourist navigation and normal battery for office work, where I have not problem for the present.

[kancrutt]

I had the same annoying reboots with the 614c on low battery levels - sent it to HP service for battery check/replacement... I'm pessimistic though that a new battery will solve these issues... :(

New battery solved this problem. I sent iPAQ to service and they changed battery. From this time is situation better, but when I use GPS more then 2 hours and try call, iPAQ turn off. In my opinion is problem with GPS battery consumption and then help only extended battery. I have this extended battery for tourist navigation and normal battery for office work, where I have not problem for the present.
oh no! original battery too expensive here ;) I will buy after the payment of salary :D

[albertorrent]

Hi

I'am new to this and I just received my new 614c this week,

can you tell me if this battery problem could be because of the non official upgrade to WM 6.1 ? or could happen with the original ROM?


because I'm hesitating tu upgrade to WM6.1 from Yevg001 because of this battery problem.


thanks

[axlastro]

Upgrading will not help. It won't hurt you though. I have noticed that the official 6.0 rom is working fast and stable enough so I don't use 6.1 anymore.

[axlastro]

Here is my personal experience with this issue.
When reporting to the HP support center they said they will replace the device right away. They said that the issue can't be resolved so they just replace the faulty unit. Unfortunately my protective holographic sticker under the battery was damaged and they refused to replace mine. So it's not a software issue and everyone experiencing that should immediately go to the nearest HP representative and ask them to replase their device!. I don't know how my sticker got damaged - it could have been like this when I bought the device brand new or it could have been damaged while I was removing battery. That's it. So a piece of advice - check yours and if damaged try to cover it up somehow and tell them that you need to use the device while they deliver the replacement unit so they don't have time to check it thoroughly. I was just wondering - what are the 4-5 small pins under the battery that make contact with it - are they for the sensors of the battery or just for grounding .
If you have any ideas of how to repair the sticker you are welcome :D

[Zoltair Wright]

This sounds crazy, but I found someone on PDAclan.com who thinks they found a solution (http://www.tinyurl.com/cakd5x). On top of the 614c battery are six copper contacts. Basically, you take a little piece of cardstock (for example, an index or business card), and cover the middle two contacts when the battery is in the device. (Remember to remove the covering when you charge the battery!) You should be able to discharge the battery completely without it restarting.

It seems the work, the disadvantage is that your battery will always read at 100% full.

[axlastro]

I was trying to do that a week ago but I was unable to find the right connectors to izolate. I put a piece of paper under the battery because I thought the sensors were those small metal pieces that lie underneath the battery and make contact with it( they are 4 - one over the sim and three below) I'm going to try that right away! I guess the battery will not discharge completely (not good for Li-ion batteries)

[axlastro]

At least it shows battery at 100%! I'll wait for the battery to drain and will try to make a longer call see if it shuts down. That's great many many thanks for that. I guess I just like messing with my ipaq's brain. Here's another idea which I'm going to implement as soon as I see that solution works.
I think of making a small switch which can under the battery cover - it will consist of two wires that i will connect to the two middle connectors. Then I will weldd them to the connectors and put something to isolate them- like small
piece of thin plastic film. On the other side I will stick another two wires that can make contect with battery. You just need to put together the loose ends of the wires and you can see the status of your battery.

[axlastro]

However I don't know if there is any point of doing that - you will still need to open the back cover... From Zoltair's links I found out that there is a manufacturer Momax.net that provides battery that users say are great and better than the original Ipaq battery.

[Zoltair Wright]

I've read the same thing about the MOMAX batteries (http://www.tinyurl.com/dzjnlu), that they work much better than the standard ones. They go for $168 HKD (about $22 USD). I've never tried one, but if anyone does let us know if it works.

[axlastro]

Unfortunately insulating the middle pins with paper or plastic didn't work for me.
It shows 100% all the time but I tested it when battery was 30% - I put the insulating piece and started the device and when I made a call it shuts down no matter it shows 100% battery. Too bad. I guess there is some other sensor there.

[eddyasdfghjkl]

This is wat happened to me. I very dissapointed wf HP service.

last month, i sent my 612c to HP service center due to keypad problem(some buttons not respone).they found tat it cannot be repair and replace whole main unit to me... this took a month to replace:mad::mad:....

after returned my new unit,... i found they only changed the main unit without the box , back cover, battery and other accessories.

now i got other problem.... the phone will shut down automatically when i open the camera... and if below 56% life the phone also will shut down....before they replace my new phone , my battery was fully working

my conclusion is <50% life of battery maybe is not cause by batttery itself....

tomorrow i will call compaint to HP service center.wat a such lousy service.....:mad::mad::mad:wasted my time

[axlastro]

I'll be using my device until it's dead and will never buy a HP product again! I'm very disappoited of them. I don't know about other manufacturers but those guys...

[axlastro]

I bought an universal battery charger that is compatable with all kinds of batteries for $2.50 and will try it tonoght. If it works well I will buy a second battery and just swap them see if that works out.

[axlastro]

Yes it works! It's very cheap Chinese stuff but it works very very well and can charge almost all kinds of batteries. I think they sell it on Ebay for a $2.00
Now I just buy one more battery and no more problems with charging.
I have also ordered a replacement part for the chargind slot of my Ipaq so I'll give feedback when I get it replaced.

[axlastro]

This sounds crazy, but I found someone on PDAclan.com who thinks they found a solution (http://www.tinyurl.com/cakd5x). On top of the 614c battery are six copper contacts. Basically, you take a little piece of cardstock (for example, an index or business card), and cover the middle two contacts when the battery is in the device. (Remember to remove the covering when you charge the battery!) You should be able to discharge the battery completely without it restarting.

It seems the work, the disadvantage is that your battery will always read at 100% full.


Zoltair, can yo give us more specific translation on this because the Google translate gives some thing that doesn't make a lot of sense. Has anyone reported the 100% trick working for them. I see they have gotten into depth of the problem and say something about induction and cleaning the pins but I cant figure out the whole thing.

[Dazzer]

I've been experiencing a similar problem this week since upgrading to WM 6.1 (Yevg001s WM6.1 20270 v1.4 rev 1.2 Standard) ROM.

I get a message at 20% battery saying that the device will automatically power off in 5 seconds due to low power. I'm not sure if this is the same issue, as it so far seems consistent at 20%, as if there's a setting somewhere. From reading this post, it seems like for some of you there are problems at 50% battery, or 35% etc, not a well defined limit.

I will run it with my second battery and see if the same happens, as the replacement unnofficial battery does not have metal for the small contacts around the SIM and microSD card slots that bend up and touch the back of the battery. On the HP Official battery, the white cover has square holes to allow these contacts to touch metal.

If this solves the problem, then I will cover them up properly, but I do not want to cover any of the 6 copper contacts as this would disable the power monitoring and mean I see 100% battery all the time.

[axlastro]

Did the replacement battery work, feedback please :)

[mbjelis]

Hi,

I bought a new, original HP extended battery two week ago. So far, everything works fine. Battery has a 3 day capacity (I'm a heavy user) and I haven't noticed any problems so far. Old battery would shut down the iPAQ when dropped bellow 50%.



Marin

[jovanny]

Hi,

I bought a new, original HP extended battery two week ago. So far, everything works fine. Battery has a 3 day capacity (I'm a heavy user) and I haven't noticed any problems so far. Old battery would shut down the iPAQ when dropped bellow 50%.
Marin

I have similar trouble.
Only one right solution of the problem - 2 buy a new battery.

[albertorrent]

Hi I have a problem and I would like to know if it is the same as this thread :

My 614c often restarts itself (softreset) whitout any reason (I could ot know for what reason ...)

You often talk about "shutdown itself", but what do you mean by "shut down" ? do you mean soft reset ?

or do you mean the same as when you push the power button ?

I just wante to know if my problem is the same as you ?

[albertorrent]

and an other thing :

we are talking about battery probleme,

do you know if this could be related to the fast or slow charge ?

i never understood if it would be bad for the material to have a fast charge can some one clear this out ?

thanks

[axlastro]

Albertorrent, the problem is not only in the battery. I think it's a problem with power consumption in some chip of the motherboard. It may be possible to fix it, but HP policy is they replace your unit if it has valid warranty. I have given mine to the dealer I bought it from and they said they are trying to fix it. I will tell you if something works out. The best solution to all who have such problems is to go to the nearest HP service center and tell them exactly what the problem is. They dhould replace your unit in a few days. If the next one doesn't work too, they should replace it too.

[paraklas]

With the cheap replacement chinese non-OEM battery I am getting 3 full days of normal to heavy usage now.

[axlastro]

All users having the shutdown problem - the issue has been solved for me by a very good non-HP electronics repair service . It turned out that the usb connector was faulty from the very begining and it caused a short circuit in a chip that had something to do with powering the device (the electrical current from the battery passes through certain controller before reaching the CPU and other consumators in the motherboard. They somehow managed to fix the problem within a few days. HP are too lazy to do that and they just replace the devices but they usualy get the same problem after some time of use. I have tested my unit after the repair and it went to 5% until it said "low voltage detected". I was conducting phonecalls before that and the ipaq didn't shutdown at all. It actually did shutdown at about 28% but I had turned Wi-Fi and Bluetooth on and was connected to a local wifi network so It's normal I think. Before service, the device would shut down even at 40% battery with only phone turned on, so I think the problem is solved. I suggest to all who have a problem like that, they should go to the HP service center and tell them to replace the faulty unit at once. I don't recommend trying to fix the device by yourselves because it requires proffesional equipment. It is however possible to fix the issue, so if you have a reliable and really good service and if you don't have a warranty to HP you could try to fix your device. One more thing - It is strongly recommended to use only original HP chargers and data cables and you should also check the option "FAST usb charge" and make it "Slow usb charge" - it also can save your device from getting "toasted"

[buttheadi]

ok, now with an update:

after almost one month (!) HP service finally managed to change the battery... :mad:

For the moment the problem seems to be solved with the new HP replacement unit, no shutdown on low battery levels....


I had the same annoying reboots with the 614c on low battery levels - sent it to HP service for battery check/replacement... I'm pessimistic though that a new battery will solve these issues... :(

[miroslav.turek]

I had new battery and one month it was OK. But later this problem occurred again. I stoped using GPS when battery level was under 50% and it looks 'solved', but last week I used only phone for longer time in battery level 30-40% and device rebooted... I send device to service and they promise send new device in one week. If they do it, I will be happy for good service...

[axlastro]

They should replace it. However, I recommend you tell them you need the device for work and you will give it to them as soon as the replacement arrives.
I hope you hit a non-faulty unit this time :) My replacement arrived in 3-4 days
but my warranty sticker was damaged so I couldn't get the replacement. However the device was fixed, as I mentioned. I recommend using only the original charger for this device.

[mbjelis]

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01693633&dimid=1004951406&dicid=alr_mar09&jumpid=em_alerts/us/mar09/all/xbu/emailsubid/mrm/mcc/loc/rbu_category_AdvisoryHPiPAQ6/alerts

[Zoltair Wright]

Are you kidding me? "The HP iPAQ 600 Business Navigator series is operating as designed"? That's fine, just don't expect me to buy another HP product after this lemon.

[mbjelis]

Fault by design :-(

[jpmatrix972]

lol HP !
just received their alert too :)

perhaps they should better say that you should be aware of the mAh your usb charger is powering, and say that 1000 mAh chargers are better than 500mAh ones given by the typical usb ports for example...

[albertorrent]

Hi,

I have just seen that HP has a fix that does that :

FIXES:
Fixes the issue where the power source monitor reports an incorrect status and causes the system to shut down automatically. The issue with the power source monitor is fixed by resetting the power source monitor when it reports the incorrect status.

could this be the fix for this thread problem ???

if so the problem is this fix is designed only for spanich (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=215348&prodSeriesId=3544358&swItem=hh-59488-1&prodNameId=3544382&swEnvOID=4014&swLang=13&taskId=135&mode=4&idx=0) or German (http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=215348&prodSeriesId=3544358&swItem=hh-59484-1&prodNameId=3544382&swEnvOID=4014&swLang=13&taskId=135&mode=4&idx=0) product ID.

If this is confirmed, it would be great to make this fix universal ...;-)

[miroslav.turek]

For me was fix only new device... and I hope now it is once for all fixed...
Fix of source monitor didn't help me, but similar symptoms can have different reason, then I recommend to try it. Check version of your ROM, because may be, your ROM is fixed already (if version is newer then German fix). If I understand it, last English ROM fix includes source monitor fix too.

[MischaM]

I have the same issue. I send my device to hp and got a new one. But it didn't fix the problem.

[miroslav.turek]

May be, problem is in battery, or you had bad luck and seccond device is bad too..

[sabertooth]

...I actually ran a program called Aebutton plus, which has a battery meter in the task manager and when the battery was fully charged, it showed it had 1440 Mah. The battery is stated to have 1530 Mah so i was almost sure it's the battery doing problems....

I use Aebutton plus as well. Currently battery is at 40% and the current is only 650 mA !

I thought perhaps that if i run everything i could (which I did for testing) i.e. Processor overclock to 624 Mhz, play mp3, bluetooth on, wifi on, the current would automatically be adjusted higher to over 1000 mA at least. Nope, i was wrong. Current is still stays at around 650 mA.

If as far as currents go 650 level is ok, then why after a fresh charge the reading is around 1400 mA? It could simply mean that the battery is faulty or badly designed device.

The device has reseted over four times for me this week.

[sabertooth]

All users having the shutdown problem - the issue has been solved for me by a very good non-HP electronics repair service . It turned out that the usb connector was faulty from the very begining and it caused a short circuit in a chip that had something to do with powering the device (the electrical current from the battery passes through certain controller before reaching the CPU and other consumators in the motherboard. They somehow managed to fix the problem within a few days....

Wow, this is quite a revelation :eek: thanks...

[sabertooth]

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01693633&dimid=1004951406&dicid=alr_mar09&jumpid=em_alerts/us/mar09/all/xbu/emailsubid/mrm/mcc/loc/rbu_category_AdvisoryHPiPAQ6/alerts


What? This never happened to me whilst usb connected. Even if it happens to someone the ratio happens much more to people who are NOT connected than to those who are.

Besides this restarting happens even when just listening to mp3 music only with display TURNED OFF (using the Backlight Controller by KeSteve) and not performing high powered tasks such as using 3G modem, Wi-Fi connection, and radio.

[sabertooth]

has anybody tried this software to eliminate and avoid the self-restarting problem on Ipaq 612/614??

http://forum.xda-developers.com/showthread.php?t=516458

http://www.eisbehr.de/mobadi/Main_Black.png

If it is because of irregular and inconsistent flow of current then this software should fix it.

On my ppc it cannot not work properly. Perhaps on others with different rom/radio versions it could work...

Please post your findings...thx

[nickey1982]

I will try this application and report back.

[Drazen85]

I have the same problem with battery.I am disappointed in HP,i will
try with another battery :mad:

[axlastro]

To all having the shutdown issue - if the software patches didn't help you, you have a failure in your mainboard. I had this device and no one in HP could figure out how it can be fixed. The problem is with the mainboard and the usb charging port, which is really weak and easily broken. I had the device serviced in a local service, nonHP. They said there was a condenser in the mainboard that had failed and they also fixed the failing charging connector. So, if any of you have this proble ypu should either find a really good technician (non HP - they suck) and get the device inspected thoroughly - for power leaks, voltage and current in the main parts of the mainboard and so on. And if you also have charging problems - fix the damn connector. If you have waranty - replace the device until you get a working one. If you have spare money - sell this for whatever you can and buy a decent device, not HP crap, say HTC is a safe bet (not ACER, GIGABYTE or ASUS). There is a major sellout on expansys.com for I-mate ultimate 8502 for just about 150 USD a piece. Given you could sell your failing device for about a 100 bucks, just get rid of the damn thing and solve your problems forever. The Imate is a solid device, despite the company is bankrupt. Or just get an HTC - I did and I'm happy.

[Federer73]

To all having the shutdown issue - if the software patches didn't help you, you have a failure in your mainboard. I had this device and no one in HP could figure out how it can be fixed. The problem is with the mainboard and the usb charging port, which is really weak and easily broken. I had the device serviced in a local service, nonHP. They said there was a condenser in the mainboard that had failed and they also fixed the failing charging connector. So, if any of you have this proble ypu should either find a really good technician (non HP - they suck) and get the device inspected thoroughly - for power leaks, voltage and current in the main parts of the mainboard and so on. And if you also have charging problems - fix the damn connector. If you have waranty - replace the device until you get a working one. If you have spare money - sell this for whatever you can and buy a decent device, not HP crap, say HTC is a safe bet (not ACER, GIGABYTE or ASUS). There is a major sellout on expansys.com for I-mate ultimate 8502 for just about 150 USD a piece. Given you could sell your failing device for about a 100 bucks, just get rid of the damn thing and solve your problems forever. The Imate is a solid device, despite the company is bankrupt. Or just get an HTC - I did and I'm happy.

I am happy too-HTC HD2,just wonderful!I forgot where I left this brick,called iPAQ 614c

[nickey1982]

Finally it seems that I have found a solution to this battery problem, at least for me. My battery lasts now around 4 days using the device only as a phone. And the battery is able to discharge until 8%. For me the problem seems to be the vibrating function. This lowers the voltage of the battery, but not the charge. It was very annoying that my phone was shutting down when the battery was under 50%.
First I have disabled the vibrate function completely and the battery was able to discharge almost completely and now I have “vibrate then ring” setting activate and for 3 weeks the problem disappeared.
So my advice, if you still have the old battery, try to apply this trick and check if it works for you.

[quyennt_ptit]

cause by bad batteries.because i used 2 batteries and compared!!!

[triax]

cause by bad batteries.because i used 2 batteries and compared!!!

I bought a replacement battery and solved the same problem. No more shutdown on 50% battery power

[gojto]

@axlastro

THX for the info. i was wandering if you can get a more specific description on how to solve the issue with the faulty usb connector because i have the same problem and i already got a new device from HP but it has the same issue. i also tried 2 different new batteries but i did not get rid of the problem.

thank you

Gojto