Verizon, flashed rom, lost service?

[Scott_T]

I just flashed my phone to OMJ's custom Verizon, now I have lost all service. Any advise on what settings I am missing?

Or is this a call into Verizon to do something? If so what do I say?

Thanks,
Scott

[woodicw]

well hopefully when you updated the radio with a different rom you didn't let the customizations run.

if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you

[Scott_T]

No did not let the customizations run. It all went smooth. I did find this message....


http://forum.xda-developers.com/showthread.php?t=416908&highlight=verizon


So I am calling Verizon....

Is there a way to not have to call Verizon? Will this happen with EVERY flashed ROM? Or is it only when you unlock with IMcoke's utility?

What a PITA!

Scott

[Scott_T]

Well, I hope this thread can help others...

I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.

10 minutes there and they did the A-Key update....

So all is working..

But more importantly, what causes this? Will it happen with every ROM or just the first you flash?

Regards,
ST

[fwaits]

I know I have to call in every time I Master Reset my stock XV6900 so I imagine it's the same issue with a new flash as well. Something about this phone makes them manually update it on their end I guess.

[TheChampJT]

You should only need to do this if you update the Radio. But, I've flashed two radios to date, and only on the first did I need to call VZW. I've flashed quite a few ROMs and had to call maybe twice.

[dekeMX]

Well, I hope this thread can help others...

I did have to call Verizon to reset. Now the gal who answered did sound cute, but it took 20 minutes of her reading her scripts until she escalated me to 2nd level support.

10 minutes there and they did the A-Key update....

So all is working..

But more importantly, what causes this? Will it happen with every ROM or just the first you flash?

Regards,
ST

I helped a buddy upgrade his Verizon XV6900 radio to the sprint radio. We ran into all kinds of problems with his phone. No internet, phone searched for thirty minutes and when it got a signal would sometimes randomly shut off. We fixed everything by logging onto the Verizon website and activating one of his old phones. We took the battery out of the touch before hand because two signals equal no good. We activated his old phone for about ten minutes and then reactivated his touch. Everything worked fine afterward. He had a new akey and I believe his dmu keys were reset. Hope this helps, but activating an old phone on the verizon website is a bit of a pain.

[Scott_T]

Thanks for the info everyone...

Hope this helps someone else out.

Scott

[vkolas]

well hopefully when you updated the radio with a different rom you didn't let the customizations run.

if you did everything correctly you may just need to activate a different phone on your plan, get all your services working on that phone, then reactivate your xv6900, do the *228, remove battery thing and hopefully that'll work for you

um.... what if I did let the customization run? after I used the Sprint Radio Upgrade. Does the phone now think it's a Sprint phone? It won't even let me do the *228 anymore. Someone mentioned having success using a radiorefurbish.exe? does that make sense?

Thanks!

[Scott_T]

I'm no pro, but re-flash, and make sure to soft reset before the customizations. Not a big deal.

Scott

[TheBigBentley]

I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?

[TheChampJT]

I have the same problem with internet. I too accidentally let the first flash run customization. I then re flashed the phone with a bunch of different roms and still cant get internet working, nor *228. I can still make phone calls just no internet. Can someone recommend with a link a good rom for verizons xv6900 that would solve this problem?

You left some important details like,

The ROM & what exactly the error is.

[TheBigBentley]

Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.

[TheChampJT]

Well the first rom was the oem sprint rom. I did this mostly for the gps function. The error is when i try to use data it says its dialing #777 then after about a min or 2 its says it could not connect. Ive tried entering my username and pass as someone suggested, but i actually never had one there before so I didn't see how that was going to help. Needless to say it didnt. I also have a problem when i try to use *228 to update my phone. It says it failed. Im mostly concerned with internet atm. By the way i really appreciate your fast reply!
I also ran the verizon carrier cab as was recommended in some posts but no dice there either.

First, if you haven't done it yet, enter the username and password. After you flash a new ROM, the fields are blank, but the internet will work, but at some point, it will start to fail becuase of it being blank.

If that doesn't solve it, I suggest flashing a new Radio and ROM, I personally suggest using one from OMJ. I'm currently using his 3.09 Clean ROM, and it runs smooth. And after using the aGPS hack, something you can do after you resolve this, I get a faster GPS lock inside my home or office, than someone with an in-car model.

[TheBigBentley]

which radio do you suggest Ive tried 3.42.30 and 3.42.50 both give me same problame. Im flashing omj's 3.03.01 clean as I type this.

[TheChampJT]

I'm using 3.42.50 right now, and so far it works great.

[TheBigBentley]

ok so then I have both radio and rom installed and still no data. any further suggestion? Is there anyway of restoring verizon data setting to original defaults? I think the sprint rom must have changed something specific to the data settings. Ive tried everything to revert them back with no luck

[TheChampJT]

What's the link to the ROM that you originally flashed and run the cusomizations.

[TheBigBentley]

http://www.smartphonejunkie.com/showthread.php?t=169263

Filename
RUU_PPST_Vogue_SPRINT_WWE_3.03.651.4_2_Radio_3.42. 30_AM_NV_2.04_Ship

[TheChampJT]

Well, I just browsed through the thread at PPCGeeks, I saw you just asked there too, but this is the best thing I've found:

http://forum.ppcgeeks.com/showpost.php?p=265704&postcount=360

[Scott_T]

Not sure if I missed you saying it, but after a radio update, you HAVE to call verizon to reset the phone.

I have not heard a way around the call to Verizon....

Scott

[TheBigBentley]

I did see that post before but my only problem is I have verizon. I cant find an official verizon rom since I dont think verizon released one.

[TheBigBentley]

Not sure if I missed you saying it, but after a radio update, you HAVE to call verizon to reset the phone.

I have not heard a way around the call to Verizon....

Scott

Well Verizon did do something to my phone. Originally I had the problem with authentication so thats what led me to call them. They got that working for me and now I can dial out, but I cant reprogram my phone or update roaming with *228. It also looks like my phone is stuck in roaming because I always have that triangle by my signal bar.

[akatcl]

Well Verizon did do something to my phone. Originally I had the problem with authentication so thats what led me to call them. They got that working for me and now I can dial out, but I cant reprogram my phone or update roaming with *228. It also looks like my phone is stuck in roaming because I always have that triangle by my signal bar.

This is almost exactly where I am (roaming, still can't *228) but additionally, I don't have data working, but I think the latter issue just a matter of finding out what the password and server is supposed to be. Presently, they have a service call in for the roaming issue. I'm not totally sure what it has to do with the ROM as I had the same issue with another phone on another line a while ago.